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External Drives Not Recognized After Upgrade

I have two LaCie 5Big Thunderbolt Series Raids, (20TB each) daisy chained and attached to my Mac. They are set Raid0. In Yosemite, they are recognized and work well.


I upgraded to El Capitan yesterday and saw that the drives were not showing up in Finder. After searching and not finding any hits about LaCie updates to the drivers, I went back to Yosemite from backup. The drives were there again.


This morning, I downloaded the LaCie Raid Monitor software and installed it just in case it might help. I then upgraded to El Capitan again and the drives, again, were not seen in Finder. I reached out to LaCie support to find out if they were aware of the issue and if a new driver was coming out. The person I spoke with informed me that they have not had any other reports. She had me open Disk Utility to see if the drives are seen there. Oddly, 3 of the drives are recognized, the remaining 7 are in an "Untitled" status.


She asked if the drives were attached when I did the upgrades, and they were. She speculated that the upgrade process, specifically Spotlight, could have done something that messed with how the OS sees the drives. Her recommendation is to go back to Yosemite, disconnect the drives and do the upgrade again. Once it completes, re-attach the drives and see if they are then recognized. I see some value in that and will do it later today. I wanted to get on this forum, however and see if anyone else has experienced the same or similar with any of their external drives, LaCie brand or not. If so, how have you resolved it?


I've been approaching this as an issue with the LaCie drives, but is there Apple liability here as well? I'd appreciate any insight on how to resolve this. Again, I can stay at Yosemite and everything will work fine, but I'd like to use El Capitan if there's a way to make this work.

iMac (27-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 2, 2015 9:48 AM

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42 replies

Nov 8, 2015 3:28 PM in response to bilibo

When I upgraded to El Capitan my computer would not recognize my Big5 Thunderbolt 2 Drives. After several weeks of discussion with the technical department at Lacy they concluded that an upgrade in firmware was required to solve the problem of drive identification.


Correct firmware is 2.0.3.1057. Most hard drives are carrying 2.0.3.1056


Link to the firm is below:


Firmware: http://www.lacie.com/files/lacie-content/download/drivers/5big-firmware.bin


Nov 11, 2015 6:29 AM in response to bilibo

Bilibo, I had to go to computer that was still using Yosemite. Then unplugged and went back to El Capitan.


The Apple Store may help you? Take the hard drive to the store. They have computers with Yosemite. I had a Mac Pro at home that still had Yosemite. My research with Lacie took me 3 weeks. Good luck! Bill

Nov 11, 2015 8:06 AM in response to widom

The Little Big Disk Thunderbolt 2 uses software raid. Under El Capitan I cannot use first aid on the disk, reformat, rename nor manage the raid array with Disk Utility. I have spent a long time with Apple and LaCie trying to find a good resolution and have found non while booted to El Capitan. Each basically says it is not their problem. You can manage the drive from within the terminal. I have yet to find a list of commands in one place for all the features which Disk Utility so easily handled.


A new install of Boot Camp running Windows 10 does not recognize the Little Big Disk but Parallels running Windows 10 does.


My solution has been to boot to a Yosemite install USB flash drive and access the old Disk Utility from there. Another solution has been to boot to a Yosemite clone I made prior to upgrading to El Capitan and managing my Little Big Disk then. I noticed Softraid has a light version for $49. One can try it free for 30 days.


http://www.softraid.com/


All in all, I am very disappointed in Apple and LaCie. This drive costs $1200 and works superbly and they basically are not supporting it.

External Drives Not Recognized After Upgrade

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