Q: OS X EL Capitan crashes and shuts down my computer 2-3 times a day

mohd.hadafi wrote:

 

How to find which hardware cause the problem from the panic report?

The first things to look at are any hardware to you have attached to your mac, and look at the hardware manufacturer's site for updated drivers.

Also, it is a good idea to run Etrecheck - it produces a report that can often bring to light a piece of problematic hardware or software.

Sadly yes true otherwise I'd not finally in despair posted here where many seem to be experiencing similar problems, while in the interim posting back many of the crashes to AAPL. I have no hardware attachments to my 2010 13" macbook pro, Yosemite previously was more or less ok but this El Capitan has been something else, crashing both on Safari and Mail, mail being most times I want to click on reply or forward a message, Mail has gone. Macrumors bolg developer comments quite interesting on El Capitan update seeds and the necessity for same.

Perhaps you could comment also on my mention of Snow Leopard and whether there is any chance AAPL will do a security upgrade at least to allow the older Intel, I-5 is it, Imacs on Safari and Mail to work on Gmail. Perfectly workable computer otherwise being consigned now to games or old file storage, or the need if possible to download a competitors product to maintain some internet functionality.

This really help me. So far my mac are more stable wake up from sleep. No more hang then shutdown.

Did you run Etrecheck on your mac and look at its report?

No time but I'll give it a go over the weekend and report back..

Here's some basic (and generic) troubleshooting for, like, 99% of all problems. This is what you should try before moving on to specific troubleshooting.

And depending on the results you get you won't need to move on to formatting.

-- Resetting the System Management Controller (SMC) on your Mac - Apple Support

-- How to Reset NVRAM on your Mac - Apple Support

-- Use FSCK:

1. Restart your Mac holding the Command and S keys until you see a terminal screen (it looks like a DOS thingy, or a black screen with white letters).

2. When you are able to type, input the following command:

/sbin/fsck -fy

3. Wait for the results:

- "The volume [name] appears to be OK": just type the command reboot so the Mac will restart normally.

- "File system was modified": repeat step 2 until you get the OK.

- "The verification couldn't be completed", "Couldn't verify disk" or something of the sort: very likely a hardware failure and you better take your Mac to an Apple Store or Service Provider.

-- Create a new admin user, test in Safe Boot:

1. Create a new admin user on your Mac and test if the problem persists on the new user.

2. Start up in safe mode and test if the issue persists both on your main user and on the new user.

From here on you might want to try specific procedures, unless you wish to go for formatting right away, then keep going further.

-- How to reinstall OS X on your Mac - Apple Support

i had the same thing. there is a bug in EL Capitan that causes all of my emails to load at once, using all memory power and shutting down programs and  computer.

here's directions from engineers on how to work around memory pressure until it is fixed at HDQ

If I use Mail, I have to do this every few days. otherwise i use iCloud to access mail.

ALSO I monitor the Memory Pressure in the Activity Monitor

when the memory pressure starts to rise, you have to shut down Mail ASAP

Thanks for this. I will give it a try.

I've got a one month old MBP Retina and El Capitan (it came with Yosemite) also crashes several times daily. Fortunately, the MacBook is so blindingly fast, it reboots in seconds, but I have never encountered such a flaky version of OSX.

I'll try a re-installation of the OS, but if anyone can throw any light on this panic report (which is typical - they all appear identical), I'd really appreciate it.

I've had no connected devices when it crashes.

Anonymous UUID:       ECB75089-FA3C-6A46-60E5-072C55349536

Mon Nov 23 18:51:14 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff800a122512): "Too many alloc retries: 502, table:0xffffff800a8b3e60, type:1, nelem:1"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/osfmk/kern/wa itq.c:597

Backtrace (CPU 0), Frame : Return Address

0xffffff81f461bca0 : 0xffffff800a0e5307

0xffffff81f461bd20 : 0xffffff800a122512

0xffffff81f461bda0 : 0xffffff800a11f776

0xffffff81f461bdd0 : 0xffffff800a5cbe5e

0xffffff81f461bef0 : 0xffffff800a5cb919

0xffffff81f461bf60 : 0xffffff800a62afd1

0xffffff81f461bfb0 : 0xffffff800a1f4b16

BSD process name corresponding to current thread: usbmuxd

Mac OS version:

15B42

Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide:     0x0000000009e00000

Kernel text base: 0xffffff800a000000

__HIB  text base: 0xffffff8009f00000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 15573618897547

last loaded kext at 15186240422253: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 (addr 0xffffff7f8cbaa000, size 28672)

last unloaded kext at 15518609169714: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 (addr 0xffffff7f8cbaa000, size 28672)

loaded kexts:

com.sophos.kext.sav 9.4.50

com.sophos.nke.swi 9.4.50

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.driver.AppleIntelBDWGraphics 10.1.0

com.apple.driver.AppleSMCLMU 208

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.0

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AirPort.Brcm4360 1010.14.1a4

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleGraphicsControl 3.11.33b1

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.CoreStorage 517

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.9

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 41.6

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 41.6

com.apple.driver.AppleIntelLpssSpiController 2.0.57

com.apple.driver.AppleIntelLpssGspi 2.0.57

com.apple.driver.AppleIntelLpssDmac 2.0.57

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro12,1, BootROM MBP121.0167.B14, 2 processors, Intel Core i5, 2.9 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)

Bluetooth: Version 4.4.2f1 16391, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024G, 1 TB

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

I can't say it is causing the panic, but you seem to have sophos anti-virus installed.

Remove it completely, following the manufacturer instructions (it is NOT enough to drag the application to trash!).

Don't reinstall it or any other anti-virus software.

Yes, I noticed that.

But I HAVE completely uninstalled Sophos, using the utility provided and following the instructions.

Obviously, it doesn't completely remove the app.

Sophos anti viris is NOT the culprit.

The problem is Apple El Capitan bug.

Apple engineers have been in my computer for hours. multiple times, checking everything.

I have an on going open case with apple.

It is a El Capitan bug that causes all the emails to load at the same time. then the memory pressure goes through the roof, and causes everything else to stall or crash.

The engineers tell me they are still working on it.

As long as I use iCloud instead of mail, my computer works

lynn@mac.com wrote:

 

Sophos anti viris is NOT the culprit.

The problem is Apple El Capitan bug.

Apple engineers have been in my computer for hours. multiple times, checking everything.

I have an on going open case with apple.

It is a El Capitan bug that causes all the emails to load at the same time. then the memory pressure goes through the roof, and causes everything else to stall or crash.

 

The engineers tell me they are still working on it.

As long as I use iCloud instead of mail, my computer works

Your problem seems to be very serious and strange, and clearly you have suffered and put a lot of effort on it.

I am not saying it is not what you say it is, but I would not assume that Jarndyce's problem is the same as yours.

I would be interested to see what Etrecheck reports on both of your machines, lynn@mac.com and Jarndyce.

In so many cases in the last few weeks, a simple look at the Etrecheck report has helped solve the issues by drawing attention to possible culprits.

Here is my Etrecheck report:

EtreCheck version: 2.6.4 (224)

Report generated 23/11/2015, 19:38

Runtime 1:32

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Click for Technical Specifications]

    [Click for User Guide]

    MacBook Pro - model: MacBookPro12,1

    1 2.9 GHz Intel Core i5 CPU: 2-core

    16 GB RAM Not upgradeable

            BANK 0/DIMM0

            8 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 24 - SN = D865372Q4NYFY5GAC

Video Information: (What does this mean?)

    Intel Iris Graphics 6100

        Color LCD 2560 x 1600

System Software: (What does this mean?)

    OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour

Disk Information: (What does this mean?)

    APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 999.33 GB (302.77 GB free)

            Core Storage: disk0s2 999.70 GB Online

USB Information: (What does this mean?)

    Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

    Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

    Mac App Store and identified developers

Launch Agents: (What does this mean?)

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

Launch Daemons: (What does this mean?)

    [loaded]    com.adobe.SwitchBoard.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: (What does this mean?)

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [loaded]    com.apple.SafariBookmarksSyncer.plist - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

    [failed]    com.google.Chrome.framework.plist [Click for support] [Click for details]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [failed]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support] [Click for details]

User Login Items: (What does this mean?)

    Microsoft AU Daemon    UNKNOWN  (missing value)

    AirPort Base Station Agent    Application  (/System/Library/CoreServices/AirPort Base Station Agent.app)

    BusyCalAlarm    UNKNOWN  (missing value)

    Google Drive    Application  (/Applications/Google Drive.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    Canon IJ Network Scanner Selector EX    UNKNOWN Hidden (missing value)

    iTunesHelper    UNKNOWN  (missing value)

    MediaLinkHelper    UNKNOWN Hidden (missing value)

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Other Apps: (What does this mean?)

    [running]    com.apple.xpc.launchd.oneshot.0x10000003.Twitter

    [running]    com.apple.xpc.launchd.oneshot.0x10000004.Microsoft Word

    [running]    com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck

    [loaded]    com.fiplab.gmailoginhelper

    [running]    com.fiplab.goforgmail.171232

    [running]    com.getdropbox.dropbox.53152

    [running]    com.google.GoogleDrive.55392

    [running]    com.microsoft.autoupdate.fba.82912

Internet Plug-ins: (What does this mean?)

    FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    AdobePDFViewerNPAPI: Version: 10.1.16 [Click for support]

    AdobePDFViewer: Version: 10.1.16 [Click for support]

    Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

    Default Browser: Version: 601 - SDK 10.11

    SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Click for support]

    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

3rd Party Preference Panes: (What does this mean?)

    Flash Player  [Click for support]

Time Machine: (What does this mean?)

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.33 GB Disk used: 696.56 GB

    Destinations:

        MacBook Pro Backups 3TB [Network]

        Total size: 3.00 TB

        Total number of backups: 33

        Oldest backup: 27/10/2015, 18:44

        Last backup: 23/11/2015, 19:13

        Size of backup disk: Excellent

            Backup size 3.00 TB > (Disk size 999.33 GB X 3)

Top Processes by CPU: (What does this mean?)

         6%    WindowServer

         2%    kernel_task

         2%    fontd

         0%    com.apple.WebKit.WebContent(20)

         0%    Go for Gmail

Top Processes by Memory: (What does this mean?)

    2.30 GB    com.apple.WebKit.WebContent(20)

    1.39 GB    kernel_task

    492 MB    Go for Gmail

    459 MB    softwareupdated

    344 MB    mds_stores

Virtual Memory Information: (What does this mean?)

    6.16 GB    Free RAM

    10.00 GB    Used RAM (2.34 GB Cached)

    0 B    Swap Used

Diagnostics Information: (What does this mean?)

    Nov 23, 2015, 06:51:15 PM    Self test - passed

    Nov 23, 2015, 06:51:14 PM    /Library/Logs/DiagnosticReports/Kernel_2015-11-23-185114_[redacted].panic [Click for details]

    Nov 22, 2015, 09:16:14 PM    ~/Library/Logs/DiagnosticReports/Calendar_2015-11-22-211614_[redacted].crash

    Nov 22, 2015, 05:01:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-11-22-170104_[redacted].panic [Click for details]

    Nov 22, 2015, 12:56:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-11-22-125651_[redacted].panic [Click for details]

    Nov 8, 2015, 08:35:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-11-08-203504_[redacted].panic [Click for details]

    Oct 31, 2015, 04:14:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-10-31-161446_[redacted].panic [Click for details]

    Oct 27, 2015, 05:52:56 PM    /Library/Logs/DiagnosticReports/Kernel_2015-10-27-175256_[redacted].panic [Click for details]

Forget to add that.....had to do 2 things:

1. Uninstall the Firefox.

2. Resetting your Mac's PRAM and NVRAM

Good morning Kappy,

I was all set to write a thank you note for your suggestions since my MBP 2015 running el Capitan 10.11.2 didn't crash once from sleep yesterday after following your suggestions. Unfortunately, the following report was generated this AM on waking from sleep:

Your computer was restarted because of a problem.

This report will be sent to Apple automatically.

Comments, provide any…..

Anonymous UUID:       D3DB887F-50A6-CC8F-2CFD-4F497A2D0375

Fri Dec 18 03:00:02 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff80037d155a): Kernel trap at 0xffffff80037b8f68, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00007000000935b8, CR3: 0x00000000069d0000, CR4: 0x00000000003627e0

RAX: 0x1000000000000000, RBX: 0xffffff80092ed240, RCX: 0x0000000000000021, RDX: 0x0000000000888360

RSP: 0xffffff91363cb5f0, RBP: 0xffffff91363cb640, RSI: 0x000ffffffffff000, RDI: 0x000000000004441b

R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0x0000000000000001, R11: 0x0000000000000000

R12: 0x0000000000000020, R13: 0x000000010185d000, R14: 0xffffff80184853c0, R15: 0xffffff80108fa360

RFL: 0x0000000000010086, RIP: 0xffffff80037b8f68, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x00007000000935b8, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 1

Backtrace (CPU 0), Frame : Return Address

0xffffff80e5aecc50 : 0xffffff80036de792

0xffffff80e5aeccd0 : 0xffffff80037d155a

0xffffff80e5aeceb0 : 0xffffff80037ef233

0xffffff80e5aeced0 : 0xffffff80037b8f68

0xffffff91363cb640 : 0xffffff800378cfbd

0xffffff91363cb670 : 0xffffff800378a95d

0xffffff91363cb790 : 0xffffff8003c7bdfa

0xffffff91363cbb90 : 0xffffff80037de7fd

0xffffff91363cbbd0 : 0xffffff80037bd37a

0xffffff91363cbc60 : 0xffffff80037ddfe3

0xffffff91363cbcd0 : 0xffffff7f8615752d

0xffffff91363cbd10 : 0xffffff7f8615ad79

0xffffff91363cbd30 : 0xffffff8003cd2c3f

0xffffff91363cbd90 : 0xffffff8003cfdc86

0xffffff91363cbe00 : 0xffffff8003ca3c89

0xffffff91363cbe60 : 0xffffff8003c9bc14

0xffffff91363cbec0 : 0xffffff8003ca8ed2

0xffffff91363cbf00 : 0xffffff8003ca9022

0xffffff91363cbf40 : 0xffffff8003cb40f1

0xffffff91363cbf80 : 0xffffff8003cb42ec

0xffffff91363cbfb0 : 0xffffff80037cbf77

      Kernel Extensions in backtrace:

         com.apple.driver.AppleACPIPlatform(4.0)[295F7A91-2DF7-3FFE-9550-A0C1A6F9D575]@0 xffffff7f8614c000->0xffffff7f861abfff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xfffff f7f84686000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7f83faf000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15C50

Kernel version:

Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

Kernel slide:     0x0000000003400000

Kernel text base: 0xffffff8003600000

__HIB  text base: 0xffffff8003500000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 17190840317810

last loaded kext at 17135799927738: com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4 (addr 0xffffff7f861e0000, size 12288)

last unloaded kext at 16394351465743: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 (addr 0xffffff7f861cd000, size 28672)

loaded kexts:

com.symantec.kext.SymAPComm 12.7.1f4

com.symantec.kext.ips 3.10.3f7

com.symantec.kext.internetSecurity 5.5f7

com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelBDWGraphics 10.1.2

com.apple.driver.AppleBacklight 170.8.3

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOAcceleratorFamily2 203.14

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.CoreStorage 517.20.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.10

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 41.7

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 41.7

com.apple.driver.AppleIntelLpssSpiController 2.0.59

com.apple.driver.AppleIntelLpssGspi 2.0.59

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.driver.AppleIntelLpssDmac 2.0.59

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1