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i can't update or restore. itunes message device is locked can"t restore"message -18

I did all the steps hooked to laptop, and ITunes followed the directions everything responded until screen said to update or restore. I tried both options

basically iTunes says it can't do either because my ipad is locked ( from wrong passwords by grandson) to unlock and try again message -18

iPad Mini, iOS 9

Posted on Oct 2, 2015 12:06 PM

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i can't update or restore. itunes message device is locked can"t restore"message -18

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