HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
justarose123

Q: i can't update or restore. itunes message device is locked can"t restore"message -18

I did all the steps hooked to laptop, and ITunes followed the directions everything responded until screen said to update or restore. I tried both options

basically iTunes says it can't do either because my ipad is locked ( from wrong passwords by grandson) to unlock and try again  message -18

iPad Mini, iOS 9

Posted on Oct 2, 2015 12:06 PM