"The OS X Installation couldn't be completed"

Tried updating my older Macbook Pro (2008 17") from Yosemite to El Capitan yesterday and upon restart it says "The OS X Installation couldn't be completed" and allowed me to save the log file. Tried again and again and got the same results. Disk Utility could not verify or repair.

Anybody care to look at the log file?

MAcbook Pro, Mac OS X (10.5.4)

Posted on Oct 2, 2015 2:14 PM

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8 replies

Oct 3, 2015 11:48 AM in response to Carolyn Samit

I have the same problem. iMac 27 inch, mid-2011.


Originally tried updating from the App Store. Got the same message.

User uploaded file

Tried restarting and tried installing again, same message. This happened 2 more times.


Next, I started up in OS X Recovery and tried restoring OS X from previous Time Machine backup. When all said and done, it froze on the startup screen with the Apple logo and status bar at halfway point.

User uploaded file

I even left this overnight thinking it was just really slow, but no progress. Tried this twice.

Finally, rebooted again from OS X Recovery and tried to reinstall Mac OS X as new (with the intent of later on restoring from Time Machine backup). I thought I had some progress as it actually gave me a time estimate below the progress bar. But then after the progress bar completes and it seems to restart again, I get that first message with the error log and option to save.


Any ideas?

Mar 1, 2016 7:36 AM in response to ewolfe

Hi everyone,

I had the same issue and unfortunately I didn't have any backup of my system.

I found that my data were still on the disc and solved my problem as follows:

- I have build a bootable drive from OS X installer with DiskMaker X on an other Mac

- I started on this USB key (holding "alt" at startup) and I launched the disk utility on my broken Mac.

- In Disk Utility I add a new partition while keeping the old one.

- I installed OS X on this new partition and putted the same credentials for the admin account as the old one

- I launched OS X on my new partition and I could see my old partition from my new Admin Account

- I launched the Terminal application

- I used The Following Terminal command:

sudo chown -R username:staff /Users/username/

Where username is the short name of the new user account, admin is the short name of the new user's primary group, and /Users/username/ is the path to the user's home directory on the old partition.

- Now you can copy your data to your new partition.

- Once you are sure to have all your data recovered, you can erase your old partition to make a Data partition.

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