hang update Watch os 2

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Level 1

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hang update Watch os 2

I bought an OS Watch today. Initialization was successful under OS Watch 1.something.

I then started un update process to OS Watch 2 through my 5c iPhone running IOS 9.0.2.

Everything appeared to run OK until the watch got freezed showing a static "359°" crown.

I was unable to restart the watch through the supposed to be right process : pressing the 2 buttons for about 10 seconds.

The watch now shows a red "!" and a red circle and ask to consult apple.com/help/watch which is no use.

Does anyone know how to get out of this unfriendly situation ?

Apple Watch Sport 38mm, iOS 9.0.2, update hang

Posted on Oct 2, 2015 3:07 PM

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Answer 1

Jonathan UK

Level 10

164,021 points

Oct 2, 2015 3:13 PM in response to cab281

Hi

Unfortunately, you will need to contact Apple Support with a view to having your watch repaired / replaced under warranty:

https://www.apple.com/support/watch/contact/

"If you see .. a red exclamation mark during startup, and your Apple Watch appears to restart or never fully starts up, contact Apple Support"

If your Apple Watch doesn't respond or won't turn on - Apple Support

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Answer 2

Jonathan UK

Level 10

164,021 points

Oct 4, 2015 9:57 AM in response to cab281

cab281 wrote:

Everything appeared to run OK until the watch got freezed showing a static "359°" crown.

I was unable to restart the watch through the supposed to be right process : pressing the 2 buttons for about 10 seconds.

For future reference, operating system installations should never be interrupted by trying to restart the watch.

As the instructions specifically advise: "Don't restart your Apple Watch during the update, which might take some time."

Update the software on your Apple Watch - Apple Support

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Answer 3

cab281 Author

Level 1

0 points

Oct 4, 2015 10:05 AM in response to Jonathan UK

Hi,

Many thanks to you Jonathan.

Apple phone support couldn't help and as recommanded I want back to the Apple Store where I got the watch replaced without any problem.

The watch will probably have to be reset / reloaded via its technical port.

The update ran perfectly (but slowly) on the new watch.

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Answer 4

Jonathan UK

Level 10

164,021 points

Oct 4, 2015 10:09 AM in response to cab281

You're welcome!

I'm glad to hear that you are back up and running again now. Thank you for following up. 🙂

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