HT202716: Update the software on your Apple TV

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Calcrnfa
Level 1 (0 points)

Q: I am unable to down load a movie.  It just keeps loading!  My software is up to date.  Any suggestions?

On my Apple TV when I rent a movie it just keeps loading and never comes on?  Any suggestions?

Posted on Oct 2, 2015 8:47 PM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (103,409 points)
Apple TV
A:

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

 

  1. Restart the Apple TV (Settings > General > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > General > Reset > Restore)

Posted on Oct 7, 2015 8:18 AM

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Calcrnfa

Q: I am unable to down load a movie.  It just keeps loading!  My software is up to date.  Any suggestions?

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  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Oct 7, 2015 8:18 AM in response to Calcrnfa
    Level 10 (103,409 points)
    Apple TV
    Oct 7, 2015 8:18 AM in response to Calcrnfa

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)