Touch ID stopped working for approving apps in Family Sharing for my kids. I am now required to input my password every time they want an app. Please restore the function or give me a solution to resolve this issue. I am running iphone 6s Plus on 9.0.2.
iPhone 6s Plus, iOS 9.0.2
Same here.
Same here. It seems to work everywhere else except Family Sharing.
Having the same issue! REALLY annoying to have to enter PW. What's the point in Touch ID if not all features work? Come on Apple! You are better than this!
I called Apple support today to complain about this (800-275-2273) and they confirmed that it is no longer an option in iOS9, but that it may become an option again in a future release. Perhaps the more people that call and complain, the sooner the fix will be applied!
Not buying it Mirror. I've been working with a support person (Kenny) for a couple weeks now. He's engaged engineering. Make sure you to talk to a higher tier support. I've some not pleasant experiences with lower level support not know what they're talking about. One even said "it's never been an option."
mrpeeters, what exactly are you "not buying?" Are you doubting that they'll fix it, or doubting that it's broken? When you say you're "working with a support person...for a couple weeks now" does that mean you've been able to actually get this particular thing to start working for you? I'm unclear as to what message you're tying to get across with your reply.
That Apple removed the feature. Unless a reputable tech blog reports it, I don't believe It and especially since the person I'm working with has said nothing of the sort.
Same. Mine just stopped working today, and I hate it now. Why isn't this being acknowledged and/or fixed?
+1 Annoyed. Please fix this issue Apple.
i have same problem
It's not a disabled feature but a bug.
If you have multiple approvers (like my wife and I), then you can confirm that the issue only occurs if you *cancel* the Touch ID approval even just once.
From that point forward, it will only asks you for a password, never Touch ID anymore. But for my wife, it still works. So it's a bug.
You must go to the following link: Contact Apple Support
Select iPhone, then iTunes/App store, then "This is not listed", then select email or chat/phone and enter "Touch ID no longer prompted to approve family purchase".
They might tell you to reset all settings and/or restore the device but none of that works.
Then they will escalate to Level 2 support as a bug. If we all do this, then it'll get fixed in the next iOS update.
Please pass the word around.
Touch ID approving family share apps
