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All replies
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Helpful answers
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Oct 2, 2015 8:37 PM in response to s.greeneby leroydouglas,Go to HP site and update your driver software.
http://support.hp.com/us-en/document/c04473034
If no update is yet available you are out of luck.
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Oct 2, 2015 8:46 PM in response to leroydouglasby s.greene,Thank you. I had gone to that site and my printer is mysteriously missing from the list. It's not that old and to replace is north of $1,000. There must be some 3rd party software. Otherwise will have to revert to Yosemite and that's a pity, as El Capitan is a true improvement. Thanks for your suggestion.
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Oct 2, 2015 8:59 PM in response to s.greeneby leroydouglas,Contact HP Support and ask them directly.
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Oct 3, 2015 10:27 AM in response to leroydouglasby s.greene,Will do this on Monday, as they're closed today despite listing as 24/7/364. I had tried yesterday with HP Support, but was unsuccessful due to no "service agreement", then found other number last night. Will post again on Monday with result.
Many thanks.
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Oct 8, 2015 5:30 PM in response to leroydouglasby s.greene,FINALLY SUCCESSFUL...BUT...
An update:
Contacted HP and they indicated that absolutely they didn't support the printer I have, HP Laserjet 4250. The "technical representative" did however spend 15 minutes trying to convince me to buy a new printer, which they would offer a "good deal" .
#1 My printer functions excellently with drivers. #2 What they were offering was substantially higher than Amazon. #3 The printer they were offering is an older model that they likely will soon stop supporting.
I finally was able to install 3rd party software from Gutenprint site. http://gimp-print.sourceforge.net/MacOSX.php
Then it's a bit tricky as you have to disable in Terminal a safety setting temporarily.
Instructions:
1) (re)start in recovery mode (hold cmd-r while booting or hold option and choose recovery volume)
2) start terminal from menu and disable rootless with command “csrutil disable” . there will be some feedback confirming you disabled this safety feature.
3) reboot normally
4) do not double-click your installer but go in package content (right click > view package content)
5) find inside the package Contents>Packages>Gutenprint 5.pkg and use that package to install (double click it). This time install should go normally.
6) I suppose you would like to enable rootless again since it is a safety feature after all with 1) to 3) using “csrutil enable” this time
This worked and my printer and computer are pals again!!!!!!
Thanks very much for all suggestions!!!!
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Nov 4, 2015 11:59 AM in response to s.greeneby benbow77,Have had the same problem with trusty old Laser Jet 1200. Called Apple Support and HP. HP said they don't provide a driver for 1200 any more - they said it was "obsolete"! Apple said I could uninstall El Capitan (which would later probably cause trouble) or "just buy a new printer." Any ideas anybody?
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Nov 4, 2015 12:27 PM in response to benbow77by spgreene,Refer to the post above.Check out the Gutenprint site. They may have the drivers you need and instructions. All seemed similarly hopeless with my HP, but this sorted out the problem. One thing is certain....neither HP or Apple can help. Also, do not revert back to Yosemite. El Capitan is actually an improvement. Courage!!!!
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Sep 7, 2016 1:34 PM in response to s.greeneby moof66,I'm stuck at "right click>view package content"
I can't seem to right click on a track-pad and if you mean control click that does not reveal any option to view package content.... I tried Pacifist but that didn't reveal Gutenprint 5 or similar. I have the Gutenprint 5.2.11.dmg image.