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my MacBook Pro has updated to the latest safari and OS X El Capitan. Now I can't view websites that I have paid for to watch sport (legally) and I also cannot seem to sign into my iTunes account or iCloud account on it. This means I cannot back things up or download updates in my macbook. Real problem apple.
any suggestion or others with the same problems?
MacBook Pro with Retina display, OS X El Capitan (10.11), Safari 9.0
What happens when you try to do those things?
With Safari problem, it loads the page but it is just a blank screen and does the same when I refresh it.
With iCloud and iTunes, I put my password in to log on and it just keeps trying and trying and trying. It doesn't actually sign, the account sign in box just stays there with the spinning circle until I have to force quit to get out.
I am still able to access and update on my iPhone but not on MacBook since the updates
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
Step 1 - Tried (I think i did it correctly) but had the same problem when a guest.
Step 2 - Tries safe mode, same problem.
Little confused still as updates are supposed to help and enhance the computer not stop it working.
Could it be the internet provider have not allowed access to iTunes or the website? I have not spoken to them yet. All other websites seem to be working fine and I can log in to iCloud if i go to the web page.
Thanks for all your help.
El Capitan and Safari problems
