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Notes has stopped responding - Notes not syncing

I'm having a problem with my Notes after the upgrade to "Notes 2" which came with iOS 9 and El Capitan.


Notes is not synching between my iPad (9.0.2) and my iPhone (9.0.2) as well as my Mac (10.11), the wheel keeps spinning forever.


When I log into iCloud.com and try to open Notes, it gives me the following error message.User uploaded file

Details:


APPLICATION NAME

notes2


TYPE

client


ERROR

{"uuid":"2bd57d9e-8119-d332-f886-5037eb2e8283","serverErrorCode":"INTERNAL_ERROR ","reason":"could not decrypt zone protection info"}


ERROR CONTEXT

undefined


STACK

n@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:4194: 816

n@[native code]

triggerStatusEvent@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2594: 910

triggerStatusEvents@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2594: 1070

handleResponse@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2550: 879

handleResponse@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2555: 1664

https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2556: 1053

r@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:1678: 67

e@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2004: 158

e@https://www.icloud.com/applications/notes2/15E.d6f1d9b/en-us/javascript.js:2008: 133


APPLICATION BUILD NUMBER

15E.d6f1d9b


ENVIRONMENT

PROD


IS FATAL

true


TIME

Sat Oct 03 2015 12:53:14 GMT+0200 (CEST) (1443869594914)


HOST

www.icloud.com


USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11) AppleWebKit/601.1.56 (KHTML, like Gecko) Version/9.0 Safari/601.1.56


LINE

4194


DSID

1060051729


LOG

Sat, 03 Oct 2015 10:53:14 GMT: INFO: TopoText Definition:


Sat, 03 Oct 2015 10:53:14 GMT: INFO: versioned document Definition:


Sat, 03 Oct 2015 10:53:14 GMT: WARN: Could not send message.

Sat, 03 Oct 2015 10:53:14 GMT: WARN: COSK.RegionFormatter.registerRegionFormat: This API has been deprecated. Please use COSK.region.registerRegionFormat instead.

Sat, 03 Oct 2015 10:53:14 GMT: DEBUG: --> Request 2: POST to https://p29-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/changes?ckjsBuildVersion=15EDev72, headers: [object Object], body: (omitted)

Sat, 03 Oct 2015 10:53:14 GMT: DEBUG: <-- Response 2: 401 (275ms), headers: Content-Type: application/json; charset=UTF-8

X-Apple-Request-UUID: 2bd57d9e-8119-d332-f886-5037eb2e8283

X-Responding-Instance: ckdatabasews:12900801:st11p29ic-ztbu17093201:8201:15E327:9

, body: (omitted)


USER REGION

BY, DE


APP STATECHART

SC.Statechart:sc1050

initialized: true

name: cloudos-statechart

current-states: [

active.springboard.waitingForApp

]

state-transition:

active: false

suspended: false

handling-event: false



BUILD NUMBER

15E.bda4a27


RECENT LOG MESSAGES

Sat, 03 Oct 2015 10:53:14 GMT: INFO: TopoText Definition:


Sat, 03 Oct 2015 10:53:14 GMT: INFO: versioned document Definition:


Sat, 03 Oct 2015 10:53:14 GMT: WARN: Could not send message.

Sat, 03 Oct 2015 10:53:14 GMT: WARN: COSK.RegionFormatter.registerRegionFormat: This API has been deprecated. Please use COSK.region.registerRegionFormat instead.

Sat, 03 Oct 2015 10:53:14 GMT: DEBUG: --> Request 2: POST to https://p29-ckdatabasews.icloud.com:443/database/1/com.apple.notes/production/pr ivate/records/changes?ckjsBuildVersion=15EDev72, headers: [object Object], body: (omitted)

Sat, 03 Oct 2015 10:53:14 GMT: DEBUG: <-- Response 2: 401 (275ms), headers: Content-Type: application/json; charset=UTF-8

X-Apple-Request-UUID: 2bd57d9e-8119-d332-f886-5037eb2e8283

X-Responding-Instance: ckdatabasews:12900801:st11p29ic-ztbu17093201:8201:15E327:9

, body: (omitted)



Thanks

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 3, 2015 3:55 AM

Reply
2 replies

Oct 18, 2015 12:08 PM in response to PhilippW

I am having the same problem using Notes with Safari IOS 9 and Yosemite.

User uploaded file


The other problem is Notes locks up and the screen has diagonal lines. I have to close Notes and reopen on Safari. User uploaded file


When I use Notes on Firefox, and perform a search by "word" and try to delete a Note, Notes stops responding (I get the same "stopped responding" error box as PhilippW above). After sending error to Apple, Notes closes and reopens (this happens 9 times out of 10).


I have used Notes for over a year on Yosemite but using the previous IOS (don't recall the IOS #) and have had no problems. The above problems seemed to begin with IOS 9.


Suggestions? Thanks.

Notes has stopped responding - Notes not syncing

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