Can't access files on my Seagate MyCloud NAS since installing OS 10.11

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Can't access files on my Seagate MyCloud NAS since installing OS 10.11

Can't access files on my Seagate MyCloud NAS since installing OS 10.11. Still works with TimeMachine and can access backups thru TM, but can't access other files on the NAS. The "PersonalCloud" file under "Shared" in Finder has a question mark next to it & when you click on the file it takes you to "Connect As"; when you click on that it says "There was a problem connecting to the server "Personal Cloud". I have another Mac still with Yosemite OS on the network and it does not have this problem. Is there a fix?

MacBook Pro, OS X El Capitan (10.11)

Posted on Oct 3, 2015 5:31 AM

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Answer 1

TomFit Author

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Oct 3, 2015 7:55 AM in response to TomFit

This should actually say: "Can't access files on my Seagate PersonalCloud NAS since installing OS 10.11." Apologies

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Answer 2

lllaass

Level 10

210,519 points

Oct 3, 2015 7:58 AM in response to TomFit

Have you went to Seagate's support site?

Maybe updated drivers are required.

Also, what happens when you try?

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Answer 3

TomFit Author

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Oct 3, 2015 8:30 AM in response to lllaass

Yes, tried the support site - nothing new since I bought it. They suggest something complicated using "Terminal" but that didn't work.

When you try it says "Connection failed" instead of taking you to the Public folder.

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Answer 4

lllaass

Level 10

210,519 points

Oct 3, 2015 8:44 AM in response to TomFit

Try again and note the exact time.

Then open the Console app in Finder>Applications>Utilities and look for log entries at the time of the freeze. Post suspicious ones here.

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Answer 5

TomFit Author

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4 points

Oct 3, 2015 9:24 AM in response to lllaass

this is what the Console said:

03/10/2015 17:15:23.792 Console[477]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

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Answer 6

lllaass

Level 10

210,519 points

Oct 3, 2015 9:31 AM in response to TomFit

Is there a Seagate Utility you use for setup?

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Answer 7

Oct 9, 2015 7:30 AM in response to lllaass

Hello,

I have the same issue.

Seagate PersonalCloud doesn't have a utility use for setup, only you needed to be on the same home network and you could connect using Shared (in Finder) that showed PersonalCloud. With before OS X version, there wasn't problem to connect.

Currently, I have installed SDrive and additionally I have connected directly using the NAS IP (http://knowledge.seagate.com/articles/es/FAQ/005532es?language=en) to avoid that issue.

I hope there is a better solution soon.

Bye,

Christian B

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