Netflix STILL not working in El Capitan

I have this NetFlix "Whoops..." problem too, but only with Safari.

Chrome and Foxfire work perfectly with the same hardware and cables. I have not tried it with Apple TV.

I have uninstalled SilverLight and tried to reset NetFlix Setting but the choices described are not available in my NetFlix screen.

Streaming was working fine but suddenly .. "Whoops..."

Hunch: may be caused by 10.11.3 update.

Mac Mini with 23" Apple Cinema display and Eizo CG222W monitors. OS X 10.11.3.

I will reinstall Mac OS X and see what happens.

Bill

Have you tried reinstalling Silverlight?

Silverlight

Eric,

Yes, I have tried Safari with and without Silverlight with no change in my problem.

From what I have read Silverfast is not needed for Safari in Yosemite and El Capitan.

I sincerely wish Apple would address the Safari-NetFlix failure because NetFlix works just fine in Firefox and Chrome, at least in my installed versions.

Something is amiss in OS 10.11.3 and/or Safari 9.0.3.

Thanks for the tip.

Bill

Eric.

Restarted Mac in Safe mode and opened NetFlix which said that I needed Silverlight.

Downloaded and installed Silverlight, Netflix worked fine but not after normal Restart.

Uninstalled Silverlight and am back to square 1.There seems to be third party interference with NetFlix from a source unknown to me.

Now at end of rope.

Thanks,

Bill

Eric

Please go to

http://techblog.netflix.com/2014/06/html5-video-in-safari-on-os-x-yosemite.html

for info on NetFlix and Safari. No need for Silverlight.

Regards,

Bill

Thank you for the update.

Hi Eric,

My education continues. I now see that Silverlight is a boot computer wide installation and as far as I know is not something that can be added to specific browsers as an extension, etc.. It "lurk" in the OS, available to any and all browsers, etc. that need it.

Apparently Chrome and Safari do not and Firefox does. So for the latter I have reinstalled it and NetFlix/Firefox works; NetFlix is happy. Firefox and Chrome do Firefox as they should, Safari does not.

My thought now is that it is a Safari problem with NetFlix but I have no ida what it may be.

Regards,

Bill

Try checking Safari/Preferences/Security - click on Plug in settings and make sure Silverlight is checked.

Since Silverlight is not required for Safari, I fail to see what possible good this could have.

I have Silverlight installed in my OS 10.11.3 (not in any app) for Firefox to use and it has had no effect on the NetFlix-Safari problem.

Regards,

Bill

Since it works in the Safe Mode, try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.

Etrecheck – System Information

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-09 22:26:35

Download EtreCheck from https://etrecheck.com

Runtime 2:57

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Safari-Netflix HDCP problem

Hardware Information: ⓘ

Mac mini (Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini7,1

1 2.8 GHz Intel Core i5 CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

Intel Iris

Apple Cinema HD Display 1920 x 1200

CG222W 1680 x 1050

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about 8 hours

Disk Information: ⓘ

APPLE SSD SM0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Ridgewood (disk2) / : 2.11 TB (798.29 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 2.00 TB Online

APPLE HDD ST2000LM003 disk1 : (2 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Ridgewood (disk2) / : 2.11 TB (798.29 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 2.00 TB Online

ST3000DM001-1ER166 disk3 : (3 TB) (Rotational)

EFI (disk3s1) <not mounted> : 210 MB

Thunderbolt Desktop Backup (disk3s2) /Volumes/Thunderbolt Desktop Backup : 3.00 TB (1.19 TB free)

Recovery HD (disk3s3) <not mounted> [Recovery]: 650 MB

ST3000DM001-1ER166 disk4 : (3 TB) (Rotational)

EFI (disk4s1) <not mounted> : 210 MB

Thunderbolt Time Machine (disk4s2) /Volumes/Thunderbolt Time Machine : 3.00 TB (1.45 TB free)

Recovery HD (disk4s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB2.0 Hub 2 TB

LaCie d2 quadra (button) 2 TB

EFI (disk5s1) <not mounted> : 210 MB

USB2 Desktop Backup (disk5s2) /Volumes/USB2 Desktop Backup : 2.00 TB (27.52 GB free)

Recovery HD (disk5s3) <not mounted> [Recovery]: 784 MB

EIZO EIZO USB HID Monitor

Apple Inc. MacBook Air SuperDrive

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

LaCie d2 TBT2 USB3

LaCie d2 TBT2 USB3

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Capture One.app

[not loaded] com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1 - 2016-01-08) [Support]

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (5 - SDK 10.5 - 2015-12-24) [Support]

/Library/Extensions

[not loaded] com.gretagmacbeth.EyeOne.NoClassic (1.0.0 - 2016-03-06) [Support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-06) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-06) [Support]

[not loaded] com.LaCie.ScsiType00 (1.9.1 - SDK 10.5 - 2016-03-06) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-06) [Support]

[not loaded] com.basICColor.driver.basICColorDISCUS (1.0.0 - SDK 10.4 - 2016-03-06) [Support]

[not loaded] com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4 - 2016-03-06) [Support]

[loaded] com.nvidia.CUDA (1.1.0 - 2016-03-06) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.7.2 - 2016-03-06) [Support]

[not loaded] net.telestream.driver.IODVDImage (1.0.4 - 2016-03-06) [Support]

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2 - 2009-07-24) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.7.2 - 2009-07-24) [Support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2 - 2009-07-24) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2 - 2009-07-24) [Support]

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 151 Apple tasks

[running] 79 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 152 Apple tasks

[running] 90 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-11) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-14) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

[running] com.arcsoft.esinter.plist (2013-05-30) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.intego.commonservices.integomenu.plist (2013-12-13) [Support]

[loaded] com.intego.commonservices.taskmanager.plist (2013-11-12) [Support]

[loaded] com.intego.commonservices.uninstaller.plist (2013-12-03) [Support]

[loaded] com.intego.netbarrier.alert.plist (2013-09-23) [Support]

[running] com.intego.netupdate.agent.plist (2015-06-29) [Support]

[loaded] com.intego.virusbarrier.alert.plist (2013-09-06) [Support]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-03-09) [Support]

[running] com.opendns.osx.DNSCryptMenuBar.plist (2011-11-02) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-12-24) [Support]

[running] com.retrospect.clientapp.plist (2014-10-15) [Support]

[running] com.xrite.colormunkid.plist (2014-10-24) [Support]

[running] com.xrite.device.message.plist (2014-10-24) [Support]

[loaded] com.xrite.device.softwareupdate.plist (2014-06-23) [Support]

Launch Daemons: ⓘ

[loaded] PACESupport.plist (2009-07-24) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

[loaded] com.adobe.SwitchBoard.plist (2013-02-28) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-02-14) [Support]

[loaded] com.adobe.agsservice.plist (2015-10-09) [Support]

[loaded] com.adobe.fpsaud.plist (2016-01-28) [Support]

[loaded] com.apple.installer.osmessagetracing.plist

[running] com.arcsoft.eservutil.plist (2013-05-30) [Support]

[running] com.bombich.ccchelper.plist (2014-10-18) [Support]

[running] com.cleverfiles.cfbackd.plist (2012-11-27) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[running] com.intego.commonservices.daemon.integod.plist (2013-11-12) [Support]

[running] com.intego.commonservices.daemon.taskmanager.plist (2013-11-12) [Support]

[loaded] com.intego.commonservices.icalserver.plist (2013-11-12) [Support]

[loaded] com.intego.commonservices.metrics.kschecker.plist (2013-11-12) [Support]

[running] com.intego.netbarrier.daemon.logger.plist (2013-09-23) [Support]

[running] com.intego.netbarrier.daemon.monitor.plist (2013-09-23) [Support]

[running] com.intego.netbarrier.daemon.plist (2013-09-23) [Support]

[running] com.intego.netupdate.daemon.plist (2015-06-29) [Support]

[loaded] com.intego.virusbarrier.daemon.emlparser.plist (2013-09-06) [Support]

[running] com.intego.virusbarrier.daemon.logger.plist (2013-09-06) [Support]

[running] com.intego.virusbarrier.daemon.plist (2013-09-06) [Support]

[running] com.intego.virusbarrier.daemon.scanner.plist (2013-09-06) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-07-18) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-01-13) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

[loaded] com.nvidia.cuda.launcher.plist (2015-09-24) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-12-24) [Support]

[loaded] com.quark.QXPHelper.plist (2015-06-19) [Support]

[loaded] com.quark.quarkupdate.plist (2015-10-09) [Support]

[running] com.retrospect.retroclient.plist (2014-10-15) [Support]

[running] com.retrospect.retroengine.plist (2014-12-17) [Support]

[running] com.retrospect.retroisa.plist (2014-12-17) [Support]

[running] com.xrite.device.xrdd.plist (2014-06-23) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-12-01) [Support]

[loaded] com.adobe.ARM.[...].plist (2015-07-30) [Support]

[running] com.c-command.SpamSieve.LaunchAgent.plist (2016-03-09) [Support]

[loaded] com.infrascale.OnlineBackup.scheduledBackup.plist (2016-03-06) [Support]

[failed] com.jdibackup.JustCloud.autostart.plist (2015-10-17) [Support]

[failed] com.jdibackup.JustCloud.notify.plist (2015-10-17) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-03-09) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

CCC User Agent Application Hidden (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

DiskWarriorDaemonStarter Application (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

iTunes Application (/Applications/iTunes.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

MailButler Application (/Applications/MailButler.app)

Other Apps: ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[running] N4RA379GBW.com.busymac.busycal2.alarm

[running] com.adobe.CCLibrary.442912

[running] com.adobe.CCXProcess.6752

[running] com.adobe.acc.AdobeDesktopService.124192.EB4BC45B-D2B0-4D82-9A1F-83E3BE296182

[running] com.adobe.accmac.98272

[running] com.bombich.cccuseragent.49632

[running] com.feingeist.MailButler.418912

[running] com.getdropbox.dropbox.56032

[running] com.intego.virusbarrier.daemon.realtime

[running] com.macpaw.CleanMyMac3.Menu.122592

[loaded] 419 Apple tasks

[running] 228 Apple tasks

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 6.1 (2016-01-08) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-13)

Flip4Mac WMV Plugin: 3.3.7.2 - SDK 10.7 (2015-12-24) [Support]

OfficeLiveBrowserPlugin: 12.3.6 (2015-12-24) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-14) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

AdobePDFViewerNPAPI: 15.008.20082 - SDK 10.8 (2016-01-08) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-09) [Support]

QuickTime Plugin: 7.7.3 (2016-01-13)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2015-12-24)

PepperFlashPlayer: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

AdobePDFViewer: 15.008.20082 - SDK 10.8 (2016-01-08) [Support]

SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-02-27) [Support]

npDDRia: 0.0.14.3 - SDK 10.9 (2015-12-24) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-13) Check version

User internet Plug-ins: ⓘ

Picasa: 1.0 - SDK 10.6 (2015-10-13) [Support]

Google Earth Web Plug-in: 7.1 (2016-01-08) [Support]

Safari Extensions: ⓘ

1Password (2016-02-24)

AdBlock (2016-03-05)

The New York Times (2011-07-23)

Dragon Dictate (2014-10-07)

1-ClickWeather (2011-07-23)

3rd Party Preference Panes: ⓘ

CUDA Preferences (2015-09-24) [Support]

DNSCrypt (2012-01-12) [Support]

Flash Player (2016-01-28) [Support]

Flip4Mac WMV (2015-11-16) [Support]

Java (2016-02-13) [Support]

MaxMenus (2010-07-26) [Support]

Quark Update Preferences (2016-01-08) [Support]

Retrospect (2016-01-08) [Support]

Retrospect Client (2016-01-08) [Support]

WeatherCal (2015-12-24) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Ridgewood: Disk size: 2.11 TB Disk used: 1.32 TB

Destinations:

Thunderbolt Time Machine [Local]

Total size: 3.00 TB

Total number of backups: 42

Oldest backup: 12/27/15, 03:11

Last backup: 3/9/16, 22:19

Size of backup disk: Too small

Backup size 3.00 TB < (Disk used 1.32 TB X 3)

Top Processes by CPU: ⓘ

10% RetrospectInstantScan

4% WindowServer

2% fontd

1% kernel_task

1% virusbarriers

Top Processes by Memory: ⓘ

3.62 GB RetrospectInstantScan

1.14 GB kernel_task

393 MB firefox

295 MB Mail

213 MB mds_stores

Virtual Memory Information: ⓘ

1.10 GB Free RAM

15.00 GB Used RAM (6.17 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Mar 9, 2016, 01:30:07 PM Self test - passed

Mar 9, 2016, 12:05:45 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-03-09-120545_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Mar 8, 2016, 08:33:42 AM /Library/Logs/DiagnosticReports/RetrospectInstantScan_2016-03-08-083342_[redact ed].cpu_resource.diag [Details]

/Library/Application Support/Retrospect/RetrospectInstantScan.bundle/Contents/MacOS/RetrospectInstan tScan

Mar 7, 2016, 09:59:18 AM /Library/Logs/DiagnosticReports/firefox_2016-03-07-095918_[redacted].hang

/Applications/Firefox.app/Contents/MacOS/firefox

Mar 7, 2016, 09:58:45 AM ~/Library/Logs/DiagnosticReports/plugin-container_2016-03-07-095845_[redacted]. crash

org.mozilla.plugincontainer - /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container

Try uninstalling Intego using the Developer's uninstall instructions. Also remove CleanMyMac3.

CleanMyMac 3 Uninstall

After un-installing, use this program to make sure you got all the pieces.

EasyFind – Spotlight Replacement

Eric Root wrote:

Mar 10, 2016 6:00 AM

in response to William Abbott

Try uninstalling Intego using the Developer's uninstall instructions. Also remove CleanMyMac3.

CleanMyMac 3 Uninstall

After un-installing, use this program to make sure you got all the pieces.

EasyFind – Spotlight Replacement

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