El Capitan - printer fails with 'filter failed'

Question

Level 1

3 points

El Capitan - printer fails with 'filter failed'

Hey you Apple-Maniacs out there,

finally i got a reason to ask our mighty community for support/help but the reason is very unpleasant for me...

Since the last OS update from Yosemite to El Capitan my printer is not working, it's been still recognized but it fails everytime with the same error.

I am talking about an Epson AcuLaser M1400 connected via USB to my Air and sadly the printer is working with a Windows Laptop, so the issue has to be on the Mac 😢.

performed TS:

> I already downloaded the newest drivers from Apple and Epson: no sucess

> tried to delete and add the printer several times and even restarted my mac

> changed toner

> doesn't matter what kind of data type/document/apps are used

So any advices or even solutions?

Thanks a lot!

MacBook Air, OS X El Capitan (10.11)

Posted on Oct 3, 2015 9:14 AM

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Answer 1

Oct 3, 2015 9:42 AM in response to capAPP

go to the Epson website and re download the latest Epson drivers for your printer, it may help

Good Luck ℹ

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Answer 2

capAPP Author

Level 1

3 points

Oct 3, 2015 10:06 AM in response to chris-topher

Thanks for your hint, the driver is now newer (which i already had) but the result is the same: nothing happens!

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Answer 3

Oct 3, 2015 10:49 AM in response to capAPP

This *looks* like the same "rootless" problem seen with the Xerox printers in these threads:

my Fuji Xerox printer CW215fw does nit work

I get a xrhr3ap error when I want to print after upgrading to El Capitan

Printer Filter failed - Xerox WorkCentre 6015N

xerox driver Workcentre 6015 for OS X 10.11?

Have you contacted Epson?

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Answer 4

capAPP Author

Level 1

3 points

Oct 3, 2015 11:52 AM in response to John Blanchard1

After reading through your provided links i just send an email to Epson. I will update this topic if there will be more/new informations.

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Answer 5

ACoop

Level 1

8 points

Oct 4, 2015 8:10 PM in response to capAPP

I'm having the same problem. My Epson Workforce 645 all-in-one printer was working fine all day yesterday, after I updated to El Capitain early yesterday morning. Then, suddenly today, my iMac is not recognizing the printer. I updated all the drivers from Epson's website SEVERAL times, and it's still not working. Not good. I will contact Epson tomorrow.

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Answer 6

Meska

Level 1

4 points

Oct 5, 2015 2:54 AM in response to capAPP

Same problem. Broke in somewhere during the beta process. Really frustrating.

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Answer 7

Oct 5, 2015 3:21 AM in response to Meska

same here, Epson CX 17 WF is not working after El Capitan upgrade

Filter failed message. Drivers from Epson Support page are not working

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Answer 8

i@Be

Level 1

0 points

Oct 5, 2015 4:42 AM in response to capAPP

Same here with Dell MFP 1355 CNW,

drivers updated, not working after El Capitan update, Filter failed
No issues on my Pc with Windows 10.....

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Answer 9

Oct 5, 2015 7:23 AM in response to macusergermany

The posted drivers aren't expected to work, not until Epson updates them.

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Answer 10

capAPP Author

Level 1

3 points

Oct 5, 2015 7:54 AM in response to capAPP

Epson now messaged me back. In a nutshell:

So keep your fingers crossed and check Epson's support page later this month for further detail (IF your printer will be updated). If there will be some news, i will post that here.

Cheerio.

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Answer 11

Meska

Level 1

4 points

Oct 5, 2015 8:26 AM in response to capAPP

Thanks for the update. Am in the same boat as you, Epson M1400.

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Answer 12

scartex

Level 1

0 points

Oct 5, 2015 11:49 AM in response to macusergermany

Same Epson printer/scanner, same error message!

Tried installing the latest three drivers available at the Epson support/home page, none is working.

Also had to disable "System Integrity Protection" to be able to install those 3rd party drivers at all, actually. (Great – Now we have more secure systems but can't even install a simple printer driver in Mac OS X anymore)

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Answer 13

ACoop

Level 1

8 points

Oct 5, 2015 3:20 PM in response to Meska

The drivers are available for my Epson Workforce 645 all-in-one on Epson's website, so I kept attempting to download the drivers last night and I downloaded the Epson Connect software. I was able to print the confirmation page from Epson Connect last night, but my printer still wasn't showing up in my system preferences & I couldn't print anything else last night. So I completely shut down my iMac last night. This morning when I logged back on, the printer showed up in my system preferences under printers/scanners and I was finally able to print but the printing was painfully slow.

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Answer 14

Kingzon

Level 1

4 points

Oct 10, 2015 8:03 AM in response to capAPP

I have Exactly the same problems. http://gs.bmw-mc.se/epson

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Answer 15

PerBloch

Level 1

4 points

Oct 11, 2015 2:48 AM in response to capAPP

I have the same problem and wrote Epson. They've just replied this:
"In response to your email, I cant comment on when/if a driver will become available, as I don't have direct access to this information. Laser printers are quite old products, so due to their age, sometimes drivers wont be supported on modern operating systems."

Old products? It's worked before the update.

#lightbulbtheory

I tried the updated driver*, but while installing I get an error message. Not working. Problem unsolved.

*

http://www.epson.com.sg/epson_singapore/printers_and_all_in_ones/laser/product.p age?product_name=Epson_Aculaser_M1400

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