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All replies
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Helpful answers
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Oct 5, 2015 1:35 AM in response to alain80by Allan Eckert,★HelpfulPlease download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here.
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Oct 3, 2015 1:10 PM in response to Allan Eckertby alain80,Thanks! The report is below.
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EtreCheck version: 2.5.2 (204)
Report generated 10/3/15, 9:04 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, Mid 2012)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro10,1
1 2.6 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 700 - SN = D86242532LSF9Y2AX
Video Information: (What does this mean?)
Intel HD Graphics 4000
Color LCD 2880 x 1800
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: (What does this mean?)
OS X Yosemite 10.10.5 (14F27) - Time since boot: about 6 hours
Disk Information: (What does this mean?)
APPLE SSD SM768E disk0 : (751.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 750.05 GB (22.64 GB free)
Core Storage: disk0s2 750.42 GB Online
USB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Configuration files: (What does this mean?)
/etc/sudoers, File size 2299 but expected 1275
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/System/Library/Extensions
[not loaded] com.RME.driver.FirefaceAudioDriver (3.14 - SDK 10.5) [Click for support]
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9) [Click for support]
[not loaded] de.rme-audio.driver.FirefaceUSB (1.78 - SDK 10.2) [Click for support]
Startup Items: (What does this mean?)
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
Startup items are obsolete in OS X Yosemite
Launch Agents: (What does this mean?)
[running] com.dell.scan.Dell2155ColorMFP.ButtonListenerAgent.plist [Click for support]
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[running] com.epson.epw.agent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] de.rme-audio.firefaceAgent.plist [Click for support]
[running] de.rme-audio.firefaceUSBAgent.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: (What does this mean?)
[running] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[failed] com.m-audio.firewire.helper.plist [Click for support]
[loaded] com.sharpcast.xfsmond.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.ARM.[...].plist [Click for support]
User Login Items: (What does this mean?)
Citations Application (/Applications/Papers2.app/Contents/SharedSupport/Citations.app)
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
Other Apps: (What does this mean?)
[running] com.apple.xpc.launchd.oneshot.0x10000003.Skype - Invalid signature!
[running] com.apple.xpc.launchd.oneshot.0x1000000e.EtreCheck - Invalid signature!
[running] com.dymo.pnpd
Internet Plug-ins: (What does this mean?)
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
DYMO NPAPI Addin: Version: 1.0 - SDK 10.9 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 6.1 [Click for support]
DYMO Safari Addin: Version: Unknown - SDK 10.9 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]
DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.3
RealPlayer Plugin: Version: Unknown [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
LV86HelperLauncher: Version: 1.0 [Click for support]
User internet Plug-ins: (What does this mean?)
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Audio Plug-ins: (What does this mean?)
JackRouter: Version: JackRouter [Click for support]
3rd Party Preference Panes: (What does this mean?)
Dell 2155 Color MFP [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
PreferencesPane [Click for support]
MacFUSE [Click for support]
TeXDistPrefPane [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 750.05 GB Disk used: 727.41 GB
Destinations:
MyDrive [Local]
Total size: 999.86 GB
Total number of backups: 16
Oldest backup: 2015-07-16 15:10:08 +0000
Last backup: 2015-10-01 11:14:01 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 727.41 GB X 3)
My Passport [Local]
Total size: 999.83 GB
Total number of backups: 2
Oldest backup: 2015-07-02 10:59:05 +0000
Last backup: 2015-07-02 10:59:05 +0000
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 727.41 GB X 3)
BU [Local]
Total size: 499.73 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 499.73 GB < (Disk used 727.41 GB X 3)
BU_Lappe [Local]
Total size: 999.86 GB
Total number of backups: 2
Oldest backup: 2015-06-24 08:31:56 +0000
Last backup: 2015-06-24 08:31:56 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 727.41 GB X 3)
Top Processes by CPU: (What does this mean?)
8% WindowServer
3% hidd
3% fontd
1% Console
0% notifyd
Top Processes by Memory: (What does this mean?)
1.03 GB kernel_task
786 MB com.apple.WebKit.WebContent(12)
426 MB firefox
197 MB GitHub Desktop
197 MB Mail
Virtual Memory Information: (What does this mean?)
7.27 GB Free RAM
8.72 GB Used RAM (1.28 GB Cached)
21 MB Swap Used
Diagnostics Information: (What does this mean?)
Oct 3, 2015, 05:27:21 PM /Library/Logs/DiagnosticReports/Google Drive_2015-10-03-172721_[redacted].cpu_resource.diag [Click for details]
Oct 3, 2015, 02:42:23 PM Self test - passed
Oct 3, 2015, 02:23:00 PM /Library/Logs/DiagnosticReports/wdhelper_2015-10-03-142300_[redacted].crash
Oct 3, 2015, 11:30:32 AM /Library/Logs/DiagnosticReports/wdhelper_2015-10-03-113032_[redacted].crash
Oct 1, 2015, 02:12:47 PM ~/Library/Logs/DiagnosticReports/MATLAB_2015-10-01-141247_[redacted].crash
Oct 1, 2015, 12:06:00 PM ~/Library/Logs/DiagnosticReports/MATLAB_2015-10-01-120600_[redacted].crash
Sep 30, 2015, 11:10:51 AM /Library/Logs/DiagnosticReports/Kernel_2015-09-30-111051_[redacted].panic [Click for details]
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Oct 3, 2015 1:16 PM in response to alain80by Allan Eckert,It appears your Mac has suffered a kernel panic. See if you can find the panic report in Console and publish it here.
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Oct 5, 2015 1:35 AM in response to alain80by OGELTHORPE,★HelpfulUse these directions to log and post the requested kernel panic:
https://support.apple.com/en-us/HT201753
Ciao.
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Oct 3, 2015 1:48 PM in response to OGELTHORPEby alain80,Thanks! Here's what I found:
adcs-MBP:DiagnosticReports adc$ cat Kernel_2015-09-30-111051_adcs-MacBook-Pro.panic
Anonymous UUID: EDE9D487-795A-B09F-F547-7C8BC11506D8
Wed Sep 30 11:10:51 2015
*** Panic Report ***
panic(cpu 5 caller 0xffffff800b216df2): Kernel trap at 0x00000000ffffffff, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000ffffffff, CR3: 0x000000000d0aa000, CR4: 0x00000000001626e0
RAX: 0x00000000ffffffff, RBX: 0xffffff803e41ea40, RCX: 0xffffff81f652be20, RDX: 0xffffff803e41ea40
RSP: 0xffffff81f652bdb8, RBP: 0xffffff81f652bdf0, RSI: 0xffffff80477a9f00, RDI: 0xffffff8048ba5200
R8: 0xffffff81f652be20, R9: 0x0000000000000000, R10: 0xffffff80297785ba, R11: 0x0000000000000002
R12: 0xffffff80424530c0, R13: 0x0000000000000000, R14: 0xffffff800b912ed8, R15: 0xffffff80477a9f00
RFL: 0x0000000000010282, RIP: 0x00000000ffffffff, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000ffffffff, Error code: 0x0000000000000010, Fault CPU: 0x5
Backtrace (CPU 5), Frame : Return Address
0xffffff81f652ba60 : 0xffffff800b12ad21
0xffffff81f652bae0 : 0xffffff800b216df2
0xffffff81f652bca0 : 0xffffff800b233ca3
0xffffff81f652bcc0 : 0xffffffff
0xffffff81f652bdf0 : 0xffffff800b6b47e9
0xffffff81f652be50 : 0xffffff800b6b358b
0xffffff81f652beb0 : 0xffffff800b6b2ce9
0xffffff81f652bf30 : 0xffffff800b6ae0f3
0xffffff81f652bf70 : 0xffffff800b6b4003
0xffffff81f652bfb0 : 0xffffff800b2116e7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14F27
Kernel version:
Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64
Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4
Kernel slide: 0x000000000ae00000
Kernel text base: 0xffffff800b000000
__HIB text base: 0xffffff800af00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 853083634797
last loaded kext at 689898365795: com.apple.iokit.AppleBCM5701Ethernet 10.1.3 (addr 0xffffff7f8d1aa000, size 237568)
last unloaded kext at 670940703868: com.apple.iokit.IOEthernetAVBController 1.0.3b3 (addr 0xffffff7f8c947000, size 20480)
loaded kexts:
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.filesystems.smbfs 3.0.2
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.GeForce 10.0.4
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMikeyDriver 272.18.1
com.apple.driver.AppleHDA 272.18.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleMuxControl 3.10.25
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IOSerialFamily 11
com.apple.nvidia.driver.NVDAGK100Hal 10.0.4
com.apple.nvidia.driver.NVDAResman 10.0.4
com.apple.iokit.IOSurface 97.4
com.apple.driver.DspFuncLib 272.18.1
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 272.18.1
com.apple.iokit.IOHDAFamily 272.18.1
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.10.25
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.CoreStorage 471.30.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
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Oct 5, 2015 1:35 AM in response to Allan Eckertby alain80,Thanks for your help (and for the EtreCheck application!). I posted the log contents in response to OGELTHORPE.
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Oct 6, 2015 8:03 AM in response to alain80by OGELTHORPE,My guess is that there is a hardware issue with the MBP. Go through the steps in this Apple support article:
https://support.apple.com/en-us/HT200553
If no success, make an appointment at an Apple store genius bar for a free evaluation. Bring the kernel panic report with you.
Ciao.