alain80

Q: update to 10.10.5 = disaster !

I just updated my macbook pro retina (mid 2012) to macosx 10.10.5 from 10.8.x

 

Result:

- drag and drop in Finder cause the machine to freeze ( cf other post )

- wireless drops constantly - unusable!

 

I had resisted the temptation to update to Mavericks and Yosemite, but recent posts reported that issues had been fixed, and I figured I should update before getting too out of sync with current software.  Big mistake...

 

I've searched web and forums for solutions to both problems, no luck.  The threads on wifi issues are particularly depressing...

 

 


MacBook Pro (15-inch Core 2 Duo), OS X Yosemite (10.10.5)

Posted on Oct 3, 2015 10:35 AM

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Q: update to 10.10.5 = disaster !

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  • Helpful answers

  • by Allan Eckert,Helpful

    Allan Eckert Allan Eckert Oct 5, 2015 1:35 AM in response to alain80
    Level 9 (54,085 points)
    Desktops
    Oct 5, 2015 1:35 AM in response to alain80

    Please download and install EtreCheck from http://www.etresoft.com/etrecheck

     

    Run it and post the report here.

  • by alain80,

    alain80 alain80 Oct 3, 2015 1:10 PM in response to Allan Eckert
    Level 1 (4 points)
    Oct 3, 2015 1:10 PM in response to Allan Eckert

    Thanks!  The report is below.

     

    ---

    EtreCheck version: 2.5.2 (204)

    Report generated 10/3/15, 9:04 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        MacBook Pro (Retina, Mid 2012)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook Pro - model: MacBookPro10,1

        1 2.6 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 700 - SN = D86242532LSF9Y2AX

     

    Video Information: (What does this mean?)

        Intel HD Graphics 4000

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    System Software: (What does this mean?)

        OS X Yosemite 10.10.5 (14F27) - Time since boot: about 6 hours

     

    Disk Information: (What does this mean?)

        APPLE SSD SM768E disk0 : (751.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 750.05 GB (22.64 GB free)

                Core Storage: disk0s2 750.42 GB Online

     

    USB Information: (What does this mean?)

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: (What does this mean?)

        Apple Inc. thunderbolt_bus

     

    Configuration files: (What does this mean?)

        /etc/sudoers, File size 2299 but expected 1275

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    Kernel Extensions: (What does this mean?)

            /System/Library/Extensions

        [not loaded]    com.RME.driver.FirefaceAudioDriver (3.14 - SDK 10.5) [Click for support]

        [not loaded]    com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9) [Click for support]

        [not loaded]    de.rme-audio.driver.FirefaceUSB (1.78 - SDK 10.2) [Click for support]

     

    Startup Items: (What does this mean?)

        ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter

        Startup items are obsolete in OS X Yosemite

     

    Launch Agents: (What does this mean?)

        [running]    com.dell.scan.Dell2155ColorMFP.ButtonListenerAgent.plist [Click for support]

        [loaded]    com.divx.dms.agent.plist [Click for support]

        [loaded]    com.divx.update.agent.plist [Click for support]

        [running]    com.epson.epw.agent.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [running]    de.rme-audio.firefaceAgent.plist [Click for support]

        [running]    de.rme-audio.firefaceUSBAgent.plist [Click for support]

        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [running]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [failed]    com.m-audio.firewire.helper.plist [Click for support]

        [loaded]    com.sharpcast.xfsmond.plist [Click for support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

     

    User Login Items: (What does this mean?)

        Citations    Application  (/Applications/Papers2.app/Contents/SharedSupport/Citations.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Google Drive    Application  (/Applications/Google Drive.app)

     

    Other Apps: (What does this mean?)

        [running]    com.apple.xpc.launchd.oneshot.0x10000003.Skype - Invalid signature!

        [running]    com.apple.xpc.launchd.oneshot.0x1000000e.EtreCheck - Invalid signature!

        [running]    com.dymo.pnpd

     

    Internet Plug-ins: (What does this mean?)

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        DYMO NPAPI Addin: Version: 1.0 - SDK 10.9 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 [Click for support]

        Google Earth Web Plug-in: Version: 6.1 [Click for support]

        DYMO Safari Addin: Version: Unknown - SDK 10.9 [Click for support]

        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

        FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]

        DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]

        OVSHelper: Version: 1.1 [Click for support]

        Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        RealPlayer Plugin: Version: Unknown [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        LV86HelperLauncher: Version: 1.0 [Click for support]

     

    User internet Plug-ins: (What does this mean?)

        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

     

    Audio Plug-ins: (What does this mean?)

        JackRouter: Version: JackRouter [Click for support]

     

    3rd Party Preference Panes: (What does this mean?)

        Dell 2155 Color MFP  [Click for support]

        Flash Player  [Click for support]

        Flip4Mac WMV  [Click for support]

        Growl  [Click for support]

        PreferencesPane  [Click for support]

        MacFUSE  [Click for support]

        TeXDistPrefPane  [Click for support]

     

    Time Machine: (What does this mean?)

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 750.05 GB Disk used: 727.41 GB

        Destinations:

            MyDrive [Local]

            Total size: 999.86 GB

            Total number of backups: 16

            Oldest backup: 2015-07-16 15:10:08 +0000

            Last backup: 2015-10-01 11:14:01 +0000

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 727.41 GB X 3)

            My Passport [Local]

            Total size: 999.83 GB

            Total number of backups: 2

            Oldest backup: 2015-07-02 10:59:05 +0000

            Last backup: 2015-07-02 10:59:05 +0000

            Size of backup disk: Too small

                Backup size 999.83 GB < (Disk used 727.41 GB X 3)

            BU [Local]

            Total size: 499.73 GB

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 499.73 GB < (Disk used 727.41 GB X 3)

            BU_Lappe [Local]

            Total size: 999.86 GB

            Total number of backups: 2

            Oldest backup: 2015-06-24 08:31:56 +0000

            Last backup: 2015-06-24 08:31:56 +0000

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 727.41 GB X 3)

     

    Top Processes by CPU: (What does this mean?)

             8%    WindowServer

             3%    hidd

             3%    fontd

             1%    Console

             0%    notifyd

     

    Top Processes by Memory: (What does this mean?)

        1.03 GB    kernel_task

        786 MB    com.apple.WebKit.WebContent(12)

        426 MB    firefox

        197 MB    GitHub Desktop

        197 MB    Mail

     

    Virtual Memory Information: (What does this mean?)

        7.27 GB    Free RAM

        8.72 GB    Used RAM (1.28 GB Cached)

        21 MB    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Oct 3, 2015, 05:27:21 PM    /Library/Logs/DiagnosticReports/Google Drive_2015-10-03-172721_[redacted].cpu_resource.diag [Click for details]

        Oct 3, 2015, 02:42:23 PM    Self test - passed

        Oct 3, 2015, 02:23:00 PM    /Library/Logs/DiagnosticReports/wdhelper_2015-10-03-142300_[redacted].crash

        Oct 3, 2015, 11:30:32 AM    /Library/Logs/DiagnosticReports/wdhelper_2015-10-03-113032_[redacted].crash

        Oct 1, 2015, 02:12:47 PM    ~/Library/Logs/DiagnosticReports/MATLAB_2015-10-01-141247_[redacted].crash

        Oct 1, 2015, 12:06:00 PM    ~/Library/Logs/DiagnosticReports/MATLAB_2015-10-01-120600_[redacted].crash

        Sep 30, 2015, 11:10:51 AM    /Library/Logs/DiagnosticReports/Kernel_2015-09-30-111051_[redacted].panic [Click for details]

  • by stedman1,

    stedman1 stedman1 Oct 3, 2015 1:12 PM in response to alain80
    Level 9 (74,253 points)
    Apple Watch
    Oct 3, 2015 1:12 PM in response to alain80

    ...

  • by Allan Eckert,

    Allan Eckert Allan Eckert Oct 3, 2015 1:16 PM in response to alain80
    Level 9 (54,085 points)
    Desktops
    Oct 3, 2015 1:16 PM in response to alain80

    It appears your Mac has suffered a kernel panic. See if you can find the panic report in Console and publish it here.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Oct 5, 2015 1:35 AM in response to alain80
    Level 9 (52,776 points)
    Mac OS X
    Oct 5, 2015 1:35 AM in response to alain80

    Use these directions to log and post the requested kernel panic:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by alain80,

    alain80 alain80 Oct 3, 2015 1:48 PM in response to OGELTHORPE
    Level 1 (4 points)
    Oct 3, 2015 1:48 PM in response to OGELTHORPE

    Thanks!  Here's what I found:

     

    adcs-MBP:DiagnosticReports adc$ cat Kernel_2015-09-30-111051_adcs-MacBook-Pro.panic

    Anonymous UUID:       EDE9D487-795A-B09F-F547-7C8BC11506D8

     

    Wed Sep 30 11:10:51 2015

     

    *** Panic Report ***

    panic(cpu 5 caller 0xffffff800b216df2): Kernel trap at 0x00000000ffffffff, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000ffffffff, CR3: 0x000000000d0aa000, CR4: 0x00000000001626e0

    RAX: 0x00000000ffffffff, RBX: 0xffffff803e41ea40, RCX: 0xffffff81f652be20, RDX: 0xffffff803e41ea40

    RSP: 0xffffff81f652bdb8, RBP: 0xffffff81f652bdf0, RSI: 0xffffff80477a9f00, RDI: 0xffffff8048ba5200

    R8:  0xffffff81f652be20, R9:  0x0000000000000000, R10: 0xffffff80297785ba, R11: 0x0000000000000002

    R12: 0xffffff80424530c0, R13: 0x0000000000000000, R14: 0xffffff800b912ed8, R15: 0xffffff80477a9f00

    RFL: 0x0000000000010282, RIP: 0x00000000ffffffff, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x00000000ffffffff, Error code: 0x0000000000000010, Fault CPU: 0x5

     

    Backtrace (CPU 5), Frame : Return Address

    0xffffff81f652ba60 : 0xffffff800b12ad21

    0xffffff81f652bae0 : 0xffffff800b216df2

    0xffffff81f652bca0 : 0xffffff800b233ca3

    0xffffff81f652bcc0 : 0xffffffff

    0xffffff81f652bdf0 : 0xffffff800b6b47e9

    0xffffff81f652be50 : 0xffffff800b6b358b

    0xffffff81f652beb0 : 0xffffff800b6b2ce9

    0xffffff81f652bf30 : 0xffffff800b6ae0f3

    0xffffff81f652bf70 : 0xffffff800b6b4003

    0xffffff81f652bfb0 : 0xffffff800b2116e7

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    14F27

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

    Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

    Kernel slide:     0x000000000ae00000

    Kernel text base: 0xffffff800b000000

    __HIB  text base: 0xffffff800af00000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 853083634797

    last loaded kext at 689898365795: com.apple.iokit.AppleBCM5701Ethernet    10.1.3 (addr 0xffffff7f8d1aa000, size 237568)

    last unloaded kext at 670940703868: com.apple.iokit.IOEthernetAVBController    1.0.3b3 (addr 0xffffff7f8c947000, size 20480)

    loaded kexts:

    com.apple.iokit.AppleBCM5701Ethernet    10.1.3

    com.apple.filesystems.smbfs    3.0.2

    com.apple.iokit.IOBluetoothSerialManager    4.3.6f3

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.AudioAUUC    1.70

    com.apple.iokit.IOUserEthernet    1.0.1

    com.apple.driver.AppleUpstreamUserClient    3.6.1

    com.apple.driver.AGPM    110.19.6

    com.apple.driver.ApplePlatformEnabler    2.2.0d4

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleMikeyHIDDriver    124

    com.apple.GeForce    10.0.4

    com.apple.driver.AppleIntelHD4000Graphics    10.0.6

    com.apple.driver.AppleHWAccess    1

    com.apple.driver.AppleMikeyDriver    272.18.1

    com.apple.driver.AppleHDA    272.18.1

    com.apple.driver.AppleOSXWatchdog    1

    com.apple.driver.AppleHV    1

    com.apple.driver.AppleThunderboltIP    2.0.2

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.6f3

    com.apple.driver.AppleLPC    1.7.3

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleSMCLMU    2.0.7d0

    com.apple.driver.AirPort.Brcm4360    930.37.3

    com.apple.driver.AppleMuxControl    3.10.25

    com.apple.driver.AppleIntelFramebufferCapri    10.0.6

    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

    com.apple.driver.AppleMCCSControl    1.2.12

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleUSBTCButtons    240.2

    com.apple.driver.AppleUSBTCKeyboard    240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

    com.apple.BootCache    36

    com.apple.driver.AppleUSBHub    705.4.2

    com.apple.driver.XsanFilter    404

    com.apple.iokit.IOAHCIBlockStorage    2.7.1

    com.apple.driver.AppleSDXC    1.6.5

    com.apple.driver.AppleAHCIPort    3.1.2

    com.apple.driver.AppleUSBEHCI    705.4.14

    com.apple.driver.AppleUSBXHCI    710.4.11

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    3.1

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    3.1

    com.apple.driver.AppleAPIC    1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0

    com.apple.nke.applicationfirewall    161

    com.apple.security.quarantine    3

    com.apple.security.TMSafetyNet    8

    com.apple.driver.AppleIntelCPUPowerManagement    218.0.0

    com.apple.iokit.IOEthernetAVBController    1.0.3b3

    com.apple.iokit.IOSerialFamily    11

    com.apple.nvidia.driver.NVDAGK100Hal    10.0.4

    com.apple.nvidia.driver.NVDAResman    10.0.4

    com.apple.iokit.IOSurface    97.4

    com.apple.driver.DspFuncLib    272.18.1

    com.apple.kext.OSvKernDSPLib    1.15

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.6f3

    com.apple.iokit.IOBluetoothFamily    4.3.6f3

    com.apple.driver.AppleSMBusPCI    1.0.12d1

    com.apple.driver.AppleHDAController    272.18.1

    com.apple.iokit.IOHDAFamily    272.18.1

    com.apple.iokit.IOAudioFamily    203.3

    com.apple.vecLib.kext    1.2.0

    com.apple.iokit.IO80211Family    730.60

    com.apple.driver.mDNSOffloadUserClient    1.0.1b8

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.driver.AppleBacklightExpert    1.1.0

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.driver.AppleGraphicsControl    3.10.25

    com.apple.iokit.IOAcceleratorFamily2    156.16

    com.apple.AppleGraphicsDeviceControl    3.10.25

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.AppleSMC    3.1.9

    com.apple.driver.IOPlatformPluginFamily    5.9.1d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

    com.apple.driver.AppleSMBusController    1.0.13d1

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOUSBUserClient    705.4.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5

    com.apple.driver.AppleUSBMultitouch    245.2

    com.apple.iokit.IOUSBHIDDriver    705.4.0

    com.apple.driver.CoreStorage    471.30.1

    com.apple.driver.AppleUSBMergeNub    705.4.0

    com.apple.driver.AppleUSBComposite    705.4.9

    com.apple.driver.AppleThunderboltDPInAdapter    4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6

    com.apple.driver.AppleThunderboltPCIUpAdapter    2.0.2

    com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2

    com.apple.driver.AppleThunderboltNHI    3.1.7

    com.apple.iokit.IOThunderboltFamily    4.2.2

    com.apple.iokit.IOAHCIFamily    2.7.5

    com.apple.iokit.IOUSBFamily    720.4.4

    com.apple.driver.AppleEFINVRAM    2.0

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    300.0

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.AppleMobileFileIntegrity    1.0.5

    com.apple.driver.AppleCredentialManager    1.0

    com.apple.driver.DiskImages    398

    com.apple.iokit.IOStorageFamily    2.0

    com.apple.iokit.IOReportFamily    31

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    3.1

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.Libm    1

    com.apple.kec.corecrypto    1.0

    com.apple.kec.pthread    1

  • by alain80,

    alain80 alain80 Oct 5, 2015 1:35 AM in response to Allan Eckert
    Level 1 (4 points)
    Oct 5, 2015 1:35 AM in response to Allan Eckert

    Thanks for your help (and for the EtreCheck application!).  I posted the log contents in response to OGELTHORPE.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 6, 2015 8:03 AM in response to alain80
    Level 9 (52,776 points)
    Mac OS X
    Oct 6, 2015 8:03 AM in response to alain80

    My guess is that there is a hardware issue with the MBP.  Go through the steps in this Apple support article:

     

    https://support.apple.com/en-us/HT200553

     

    If no success, make an appointment at an Apple store genius bar for a free evaluation.  Bring the kernel panic report with you.

     

    Ciao.