Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Made for iPhone hearing aids and automatic audio routing in iOS 9

The audio routing feature of iOS 9 is awesome. I really like having ringtones automatically route to my hearing aids. However, there seems to be an incorrect prioritization with the head unit in my car. The head unit supports hands free bluetooth call handling, but requires a USB connection for audio streaming (I have to connect my phone to the USB to listen to music, but phone calls are handled over bluetooth).


Prior to iOS 9, my iPhone would prioritize the head unit in my car whenever the USB port was plugged in. With iOS 9, my phone prioritizes my hearing aids. When I plug phone into the head unit's USB port, I have to use airplay to route the audio stream to the car's head unit. Moreover, this doesn't seem to be sticky -- when I advance a song using the control on the head unit, audio streaming switches back to my hearing aids.


Yesterday, when I received a call in my car, the call started on the car's head unit, but switched to my hearing aids in the middle of the call. This wouldn't be a problem except that this also switches the microphone to the phone which doesn't pick up my voice the car.


Has anyone else had similar problems?

More specifics:

I have an iPhone 6s running iOS 9.0.2. I have both Call Audio and Media Audio Routing set to "Automatic" (Settings -> General -> Accessibility -> Hearing Aids -> Audio Routing).


The head unit in my car is a Pioneer DEH-P6300BT.


Thanks for any suggestions you can offer.

Posted on Oct 3, 2015 12:55 PM

Reply
10 replies

Oct 6, 2015 8:48 AM in response to Arthur Maccabe

great that the calls come directly into my ears -


However I had a similar problem today on my iPhone 6 iOS 9.0.2


Recieved a call in my car BMW 530D and it rang on my phone and ears

Tried pressing the phone button on the steering wheel to answer the call - nothing

Phone screen was asking where I would like to answer call - BMW bluetooth or hearing aids or phone


This is dangerous !!!


I'm also having problems with Spotify Connect - when set to hearing aids for listening I cannot get to the option to use Spotify Connect to move the output to my surround sound system.

Oct 11, 2015 5:27 PM in response to ijmck

Following up with more information.... still no solutions.


First, in case it matters, I have Starkey Halo hearing aids -- forgot to mention this in the original post.


Second, the call switching thing doesn't seem to be related to the fact that my phone was plugged into the head unit in my car. The other day, I received a call when my phone was not plugged in. The call rang on the head unit and I answered it on the head unit a couple of seconds later, the call switched to my hearing aids. Because the phone was in my pocket, the person I was talking to couldn't hear me. They eventually hung up, but it was pretty awkward for a while as I was driving down the road. This is consistent with ijmck's report and I'll echo the concern that this is dangerous. Wen this happens, it's really hard to ignore the caller and maintain focus on driving.

This pretty much defeats any possibility for "hands free" conversations.

Dec 19, 2015 6:04 AM in response to jaywbee3

Nope. Nothing. If anything, this problem seems to get worse with every release of iOS. I've taken to switching my hearing aids off when I get in my car. That is, I've declared failure of "made for iPhone" and moved on.


Unfortunately, the problem is not limited to my car where there is a (not so great) workaround. The other day, I added an airplay speaker to my house. If I go to AirPlay and select the house speaker and then start to play music, Airplay seems to decide that I really want to hear the music in my hearing aids, rather the choice that I made -- it takes a couple of seconds and the audio routing seems to switch a couple of time before settling on my hearing aids. So, I have to start playing music and then switch where AirPlay sends the audio. Even in this order, the routing is a bit flaky.


I've reported this to Apple with no response. I can understand that this kind of problem might happen with a new release of an OS, but we're now on version 9.2 and it's only getting worse. Looks like Apple has hit the limit of their ability to keep up with the technology they developed.

Dec 19, 2015 6:27 AM in response to Arthur Maccabe

I did get a work around from jcaldwell5, both on this forum and on the Hearing Aid Forum:

Settings > General > Accessibility >Hearing Aids > Hearing Aid Play Ringtones set to Off.

I do not have problems with music streaming to my car but calls would go to my hearing aids. By using the above setting the streaming still works but the calls go straight to the car. It is not perfect as now calls NEVER ring to my hearing aids but this is more of a nuisance than a major problem.

Dec 19, 2015 10:11 AM in response to jaywbee3

Thanks Felipe and jaywbee3.


Felipe,

The problem I'm having is not limited to the Pioneer car system, it happens when I use AirPlay through an Airport Express (i.e., all Apple).

Here's what happens: starting on my phone, I use AirPlay to select the Airport Express; then I start to play music. After a brief pause, my phone decides that I really wanted to hear the music through my hearing aids. Then, I use AirPLay again to switch to the Airport Express (while music is playing), my phone again decides that I must have been mistaken and really wanted to hear the music through my hearing aids. After a few of these battles, I out last my phone and it finally concedes that I might actually want to play music through the Airport Express. This is messed up. It seems pretty clear that Apple really hasn't carefully thought through the issues associated with audio routing. Too bad. This used to be a signature strength of Apple -- minimize complexity by really understanding how their devices will be used.


Jaywbee3,

Disabling the playing of Ringtones in my hearing aids would work, but it means I'd have to remember to re-enable this when I got out of the car. It's easier to remember to turn my hearing aids back on. 🙂

Made for iPhone hearing aids and automatic audio routing in iOS 9

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.