Unable to sign into Apple ID after installing El Capitan

Launch the Console application in any of the following ways:

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☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

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View ▹ Show Log List

from the menu bar at the top of the screen.

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If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About

Safe Mode - Yosemite

Hello Linc,

Thank you very much for offering to help! My situation seems identical to towndown's. When trying to log in to the App Store, I copied the Log records and pasted them below. My computer's Serial Number shows up as "Unknown" when I look for it on "About This Mac".

10/8/15 7:02:07.123 PM App Store[710]: Could not find image named 'NSImage'.

10/8/15 7:02:25.502 PM accountsd[467]: AIDA Notification plugin running

10/8/15 7:03:04.574 PM apsd[83]: Certificate not yet generated

10/8/15 7:03:04.574 PM apsd[83]: Unable to send activation record to services, certificate does not yet exist

10/8/15 7:03:04.574 PM apsd[83]: Certificate not yet generated

10/8/15 7:05:38.045 PM apsd[83]: Certificate not yet generated

10/8/15 7:05:38.045 PM apsd[83]: Unable to send activation record to services, certificate does not yet exist

10/8/15 7:05:38.045 PM apsd[83]: Certificate not yet generated

10/8/15 7:05:41.354 PM ManagedClientAgent[724]: No Device Enrollment record info was found

10/8/15 7:07:59.000 PM syslogd[50]: ASL Sender Statistics

10/8/15 7:10:27.363 PM apsd[83]: Push provisioning protocol error, push is now disabled

10/8/15 7:10:27.363 PM apsd[83]: Couldn't find activation record in response dict

10/8/15 7:10:27.363 PM apsd[83]: <APSCertificateManager: 0x7ff6c9c38b40>: Failed to get client cert on attempt 13, will retry in 900 seconds

10/8/15 7:10:28.433 PM apsd[83]: Hardware SerialNumber "unknown" looks incorrect or invalid

10/8/15 7:10:29.505 PM apsd[83]: Hardware SerialNumber "unknown" looks incorrect or invalid

10/8/15 7:10:30.572 PM apsd[83]: Hardware SerialNumber "unknown" looks incorrect or invalid

10/8/15 7:10:31.641 PM apsd[83]: Hardware SerialNumber "unknown" looks incorrect or invalid

10/8/15 7:10:32.710 PM apsd[83]: Hardware SerialNumber "unknown" looks incorrect or invalid

10/8/15 7:11:24.827 PM System Information[732]: Error 0009 loading CPU product name

Thank you!

I had the issue with using my apple id after El Capitan upgrade - specifically with iCloud preferences. I ended up having to sign out of iCloud on the preference screen - which pulls all iCloud info and links from your account, then I had to go back in and start over setting up iCloud on my mac. Once that was done all worked fine.

It appears that my system is also unable to get a system serial number after I upgrades to El Captain. This appears to be a common thread in the systems problem with login in to tunes and the apps store. How do you fix a problem with not being able to find a system serial number.

Things worked fine with the system until El Capitan was installed.

Hi there,

I had to go back and install ‘Yosemite’ back from my time capsule.

I gave ‘El Capitan’ a fair try but wait a few more weeks I suppose. It works fine on my old macbook I use for shipping and small jobs.

On my iMac it stays a fiasco. After installing, only my wife’s user side works fine. My side is a total mess. All mail accounts gone. No way to sign into iCloud or internet accounts in system preferences.

I can log into iTunes or the App Store just fine.

Typing in my password is greeted with an error message. I suspect the mail and Apple id issues are related. I tried three installs since OS 10.11 was supposed to fix mail issues.

No luck at all. So I gave up. I have 4 mail accounts and a huge record of sales from the last two years that I need. All works fine in Yosemite.

I have the same issue with an 2009 era iMac. The logic board had been replaced many years ago. But I never had a problem with the App Store until El Cap.

I get both the serial number message and the certificate-not-generated message like above.

Does anyone have a 'fix' for this... so I can log into the App Store?

Take the mac into an apple store and have them put the system serial number in to the motherboard. As the tech told me -- ya we have been have a problem with this. She indicated that this is a known problem with machines that were repaired-- it appears that not all of the techs knew that this needed to be done, since until El Capitan this was not a problem. Took about fifteen minutes, and it worked. Also, it appears to have fixed some of the slowness that I was seeing on older versions of the mac os 10. Never looked at the console logs until it kept refusing to login to the applestore or the cloud after the upgrade. Probably something I should have done under the earlier versions of 10, because the machine definitely slowed down when I upgraded to 10. Since the machine is somewhat dated, I just attributed the speed problem to an older machine. Live and learn.

Hi, Linc. I'm trying to figure out what's going on. I JUST unpacked this Macbook Pro this morning, and it's not been able to sign in with my Apple ID since I started setting it up. I have a serial number for my version of El Capitan (I've seen posts talking about how a missing serial number can cause those problems).

So here's the data feed:

3/23/16 3:39:01.915 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:39:08.583 PM Console[755]: NSScrollView warning: bad canonicalOrigin (NaN) detected! converting to 0,0 and avoiding a crash. Please log a bug for this error.

3/23/16 3:39:16.302 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:39:26.475 PM App Store[756]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

3/23/16 3:39:33.362 PM App Store[756]: Could not find image named 'NSImage'.

3/23/16 3:39:35.305 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:39:45.521 PM accountsd[268]: AIDA Notification plugin running

3/23/16 3:39:45.755 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:40:00.180 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:40:40.617 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:41:06.255 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:41:26.361 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:41:29.602 PM apsd[71]: Got malformed cert reply (no body)

3/23/16 3:41:29.602 PM apsd[71]: <APSCertificateManager: 0x7f8da33049f0>: Failed to get client cert on attempt 16, will retry in 900 seconds

3/23/16 3:41:37.770 PM WindowServer[155]: send_datagram_available_ping: pid 273 failed to act on a ping it dequeued before timing out.

3/23/16 3:41:37.000 PM syslogd[39]: ASL Sender Statistics

Any help is appreciated. Thanks!

I have this problem as well. Just erased HD and re-installed twice, and still can't sign in to iMessage and FaceTime. Other iCloud features seem to work fine. I also see the certificate problem in Console log.

MacBook (Retina, 12-inch, Early 2015)

Same problem. Just unpacked a refurbished 13". Signing into App Store hangs when trying to update. Similar console errors.

Had the same problem, instead of trying to update from 10.11.2 to .4 using the update section of the app store (which hung) I redownloaded and installed the latest available from the store main page (10.11.4) It informed me I could use the update page or redownload. I selected redownload and now all is good.

Hope this helps.