Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail button not working in Safari since upgrade to El Capitan

Mail button not working in Safari since upgrade to El Capitan. Help I can't forward a Safari page by using the Mail button.

iPhone 5s, iOS 9.0.1

Posted on Oct 3, 2015 3:02 PM

Reply
Question marked as Best reply

Posted on Oct 3, 2015 3:19 PM

It's working here on Safari 9 and El Capitan.



Restart your Mac then try again.



If that didn't help, open a Finder window. From the Finder menu bar click Go > Go to Folder


Type or copy paste the following:


~/Library/Preferences/com.apple.Safari.plist


Click Go then move the com.apple.Safari.plist file to the trash.


Quit then relaunch Safari then try the Mail icon again.

6 replies
Question marked as Best reply

Oct 3, 2015 3:19 PM in response to caftan

It's working here on Safari 9 and El Capitan.



Restart your Mac then try again.



If that didn't help, open a Finder window. From the Finder menu bar click Go > Go to Folder


Type or copy paste the following:


~/Library/Preferences/com.apple.Safari.plist


Click Go then move the com.apple.Safari.plist file to the trash.


Quit then relaunch Safari then try the Mail icon again.

Jun 12, 2016 7:38 AM in response to Margo.

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.





Safe Mode - About El Capitan


Safe Mode Startup – El Capitan.

Mail button not working in Safari since upgrade to El Capitan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.