galenarich
Level 1 (0 points)

Q: can't use safari. It says i need flash player update

I cannot use Safari because I keep getting a message that "The Latest Version of Flash Player is Ready to Install. ", but it's not from Adobe. It says it is from "http://www.youf1le.com/", and there is only an "OK" button. No option to cancel or do it later. Everything else in Safari is disabled. I have restarted in safe mode, forced quit Safari, but nothing works. That message won't go away. My iMac says my software is up to date. What can I do to be able to use Safari again.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)

Posted on Oct 3, 2015 7:07 PM

by ckuan,Solvedanswer
ckuan ckuan
Level 7 (33,091 points)
A:

You can of course clear the cache, cookies and history.

Posted on Oct 3, 2015 7:17 PM

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galenarich

Q: can't use safari. It says i need flash player update

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  • Helpful answers

  • by ckuan,Helpful

    ckuan ckuan Oct 3, 2015 7:12 PM in response to galenarich
    Level 7 (33,091 points)
    Oct 3, 2015 7:12 PM in response to galenarich

    Force quit Safari then with the Shift key pressed, restart Safari.

  • by galenarich,

    galenarich galenarich Oct 3, 2015 8:55 PM in response to ckuan
    Level 1 (0 points)
    Oct 3, 2015 8:55 PM in response to ckuan

    This worked. Thanks so much. Do I need to do anything else to delete the cause of this so that it does not come back anymore?

  • by ckuan,Solvedanswer

    ckuan ckuan Oct 3, 2015 7:17 PM in response to galenarich
    Level 7 (33,091 points)
    Oct 3, 2015 7:17 PM in response to galenarich

    You can of course clear the cache, cookies and history.

  • by galenarich,

    galenarich galenarich Oct 3, 2015 7:22 PM in response to ckuan
    Level 1 (0 points)
    Oct 3, 2015 7:22 PM in response to ckuan

    Got it. Thanks again!!

  • by ckuan,

    ckuan ckuan Oct 3, 2015 7:29 PM in response to galenarich
    Level 7 (33,091 points)
    Oct 3, 2015 7:29 PM in response to galenarich

    You're welcome.

  • by kmchang,

    kmchang kmchang Oct 3, 2015 8:46 PM in response to ckuan
    Level 1 (0 points)
    Oct 3, 2015 8:46 PM in response to ckuan

    I came up with the same problem.  Safari cannot be used when the www.youf1le.com screen pops up.  I have tried to force quit it but not working.  Could anyone help me out on this? 

     

    Thanks!

  • by galenarich,

    galenarich galenarich Oct 3, 2015 8:52 PM in response to kmchang
    Level 1 (0 points)
    Oct 3, 2015 8:52 PM in response to kmchang

    Follow the steps listed above. I t worked for me. (Force quit Safari then with the Shift key pressed, restart Safari.) It hasn't come back....

     

  • by Bluekanga,

    Bluekanga Bluekanga Oct 21, 2015 2:46 PM in response to galenarich
    Level 1 (0 points)
    Oct 21, 2015 2:46 PM in response to galenarich

    It still keep coming back after Force Quit - same message plus Safari effectively corrupted now. So I am unable to load Preferences before the error message kicks in

  • by Bluekanga,

    Bluekanga Bluekanga Oct 21, 2015 2:50 PM in response to ckuan
    Level 1 (0 points)
    Oct 21, 2015 2:50 PM in response to ckuan

    It still keep coming back after Force Quit - same message plus Safari effectively corrupted now. So I am unable to load Preferences before the error message kicks in

  • by ianmacs,

    ianmacs ianmacs Oct 26, 2015 9:34 AM in response to galenarich
    Level 1 (0 points)
    Oct 26, 2015 9:34 AM in response to galenarich

    Today, my wife accessed an innocent web page and clicked on a picture on the web page to enlarge it and resulted in the scenario you mentioned with Safari locked out and a pop up window  with a single option to install the latest version of Flash. My wife knew that she should not instal software without letting me know. Fortunately, I had firefox installed on my imac and as such was able to start it and came across your post and the solution to clear the safari faukt which was provided by CKUAN. I followed the solution advice by clicking on the apple logo on the top left of the safari display and selected the FORCE quit option. This produced the pop up of the active running tasks. I selected Safari and hit the force quit button. This killed Safari and the pop up window ,relating to FLASH. Then I hit the shift key and started Safari from the icons. It started successfully and got rid of the window. Previously I found that, following a force quit, if i just restarted Safari without depressing the shift key it returned me to the previous display and I got back the Install latest Flash pop up window, again. Now with Safari restarted successfully, I deleted all history for today. From a simple google search on youf1le.com + Flash I was able to find that this is a new piece of malware that  has been created and as a result you should not click on the instal button or you could be infecting your machine.  My kit is an iMac Retina 5K , running El Capitano and Safari 9.0.

  • by ~Bee,

    ~Bee ~Bee Oct 26, 2015 4:31 PM in response to Bluekanga
    Level 7 (31,767 points)
    Mac OS X
    Oct 26, 2015 4:31 PM in response to Bluekanga

    There's a wonderful little app by Thomas R. Reed (a well regarded helper here) call MalwareBytes, which is a free download, and very quickly identifies and takes care of malware. It is very highly recommended by 99% of "helpers" here.

     

    https://www.malwarebytes.org/antimalware/mac/