IOS 9:number not highlighted on missed call if more than one number stored in a contact

Question

Level 1

12 points

IOS 9:number not highlighted on missed call if more than one number stored in a contact

Hi,

I am facing issue after upgrading to IOS 9, cant't say it is after IOS 9 or IOS 9.1.

I have Iphone 5s. If multiple numbers are stored under a contact name and if you receive missed call from that contact then if you try to see the details of that contact by clicking rounded i symbol in front of the contact, you will not see any number highlighted in blue, so you cannot judge the missed call came from which number.

It started in IOS 9 only,or may be after IOS 9.1 but before that it was good and we can see the highlighted number.

I connected with Apple support chat and they are not able to resolve this, i tried resetting the phone and also restoring the phone but that did not worked.

Also as per apple it is good with all other people and not an ios 9 issue. So they asked me for a fresh installation, i did that too but it did not worked.

so i want to know first is: IS everybody on lates ios 9,1 facing the same issue?? or is it only me??

And what can be done to resolve this.

Thanks

iPhone 5s, iOS 9.0.2

Posted on Oct 3, 2015 8:02 PM

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Answer 1

poosri

Level 1

0 points

Oct 17, 2015 8:25 AM in response to tipurmadan

Hi

go to "settings"

then click "general"

then go to "restrictions"

off the restrictions

now your last called number will be highlighted

cheers

Sri

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Answer 2

tipurmadan Author

Level 1

12 points

Oct 17, 2015 9:43 AM in response to poosri

Hello there,

I already have restriction set to off but still it is not highlighting.

Is this working for you ?? On IOS 9 and above??

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Answer 3

Oct 20, 2015 8:34 PM in response to tipurmadan

Same thing here, and it's quite disappointing.

I don't know if they've abandoned highlighting the missed call, which wouldn't seem to make much usability sense. It does, however, show which number, ie: home, work, mobile, etc. But if you have a friend who, for instance calls from various other people's mobile phones, and so there are like 10 mobile numbers stored, it's absolutely impossible to distinguish. This is frustrating when I need to just reply with a quick text.

Would hardware or phone service provider affect this? I've got an iPhone 5C, and Sprint is the provider. I wouldn't think this would matter, but I throw that out there in case we can find a pattern.

Hopefully Apple recognizes this problem (I'm surprised more complaints haven't surfaced).

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Answer 4

tipurmadan Author

Level 1

12 points

Oct 20, 2015 9:39 PM in response to Fritz12534

Yes the alternative which apple has provided is showing tags like home, work, mobile etc.

And to your question about hardware or service provider: no it is not related to hardware or service provider, i have checked same in iphone 5s, 4s,6 and 6s with At&T and T mobile and H2oWireless. I got all this information from my friends to whom i asked to check.

apple should provide something to resolve this if they know that it is frustating for user, I dont know the way how to tell this to Apple.

And regarding your issue that if you have more than 10 numbers stored for a contact, You need to use your custom tags, instead of work, home, mobile etc you can create your own numbers of tags as much you want, So that will be temporary solution.

and also is there any information about apple next IOS??

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Answer 5

Oct 21, 2015 6:50 AM in response to tipurmadan

The same story for me on severals gadgets. That was a really wrong decision to kill this feature. It was very usable.

I've called to apple support, they said - yes, now it's working without highlighting!

BUT I still have several contacts where this feature is working. I'm confused.

I've asked theme to give me a contact where I can send screenshots, but they said that did not have this possibility (security reasons).

Good bye.

That is the grate support from grate Apple. I'm crying. 😢

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Answer 6

Oct 21, 2015 6:58 AM in response to Vini Grett

While the specific number is not highlighted in info, if you tap the missed call entry, it returns the call to the number from which it was dialed.

No, Apple will not accept nor give you a contact to send screen shots. You can offer feedback here.

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Answer 7

Oct 21, 2015 7:05 AM in response to Kilgore-Trout

Yes, but I do not see the number and can't clean (actualize) the contact (to identify not actual numbers and e.t.c). Also I can't sent the message on this number from the missed calls because I do not know the exact number, because it's not highlighted! Isn't it?

And why some contacts are still highlighting? Where is the problem?

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Answer 8

Oct 21, 2015 7:06 AM in response to Kilgore-Trout

Having the number highlighted is sooooo much easier and user friendly, even if it does identify "work", "home", etc.

Again though, the big difficulty is where a contact has multiple numbers under the same category, such as "mobile", where I need to fire off a text. For this situation, which for some users is common, it is completely impossible. Huge fail. Why not have the number highlighted?

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Answer 9

Oct 21, 2015 7:09 AM in response to Fritz12534

Fritz12534 wrote:

Huge fail. Why not have the number highlighted?

Perhaps because very few users consider this important? Use the link already provided to offer Apple feedback. Posting here will do nothing to change it.

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Answer 10

Oct 21, 2015 7:25 AM in response to Kilgore-Trout

It wouldn't detract from anything though to include highlighting. OK thanks for the link.

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Answer 11

Nov 4, 2015 1:07 PM in response to poosri

Went to check and the restrictions were already off.

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Answer 12

tipurmadan Author

Level 1

12 points

Nov 4, 2015 1:34 PM in response to Vini Grett

Hi Vini

Yes for several contacts it is working. What i noticed is that if your contact is stored without Country COde like +1, then it is showing as highlighted else not.

And also this is not happening for all contacts which are stored without country code but still it is happening to some of those contacts which are stored without country code and not working for any contacts stored with Country codes.

I know that will not help but just to resolve some of your confusion.

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Answer 13

Dec 8, 2015 4:02 PM in response to tipurmadan

iOS 9.2 just came out and they didn't fix this issue. ***, Apple?

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Answer 14

CLJason

Level 1

16 points

Dec 9, 2015 2:01 PM in response to tipurmadan

Has anyone found a solution for this since? I've also been experiencing the same problem for most of my contacts. It seems to work for some, but for most, no luck

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Answer 15

nastitek

Level 1

0 points

Dec 30, 2015 3:05 AM in response to tipurmadan

hi,

this is actually happening also with 9.2. recently updated and just notice this feature to be not working.

this feature is actually very important especially in countries where there is no limit in carrying multiple phones or numbers at the same time. If i can only restore back to previous versions.

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