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El Capitan unstable when connecting to external monitor using DisplayPort

I have a MacBook Pro Retina 15" mid-2015, 2.8 Ghz Intel Core i7, 16Gb RAM running MacOS 10.11. The external monitor is an Asus MX299Q.


Before El Capitan I did not have this issue.


When I connect the external monitor via Display Port - that is my preference - the photos below show what I see. The photos are from three different attempts. Apparently the same does not happen using HDMI. The issue happens:

- when I turn off the external monitor and turn it on again, and

- when I connect the external monitor after using the laptop's own display


I would like to quickly understand if it is a hardware or a software problem, so that at least I know where to go next. The way the issue started with El Capitan suggests the latter. Thanks.


Giacecco


User uploaded file

User uploaded file

User uploaded file

If I detach the external monitor and try to use the laptop's display, two times the display was ok but the system was unstable and I could slowly manage to close all applications and restart. Once, though, the problem was still there, as you see here, and I had to force turn-off and on again:

User uploaded file

MacBook Pro with Retina display, OS X El Capitan (10.11), 15-inch, mid-2015, 16Gb RAM

Posted on Oct 4, 2015 12:09 AM

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Question marked as Best reply

Posted on Oct 13, 2015 12:19 AM

Hello there Giacecco,


It looks like you're seeing some unexpected graphical anomalies between your internal and external displays. I would suggest the troubleshooting in the following article to help you troubleshoot this issue:


Apple computers: Troubleshooting issues with video on internal or external displays


This section in particular:

  1. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.

    Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.

  2. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

Reset the system

You can reset the Mac's parameter RAM and SMC.

Reset the resolution

  1. Start up in Safe Mode.
  2. From the Apple () menu, choose System Preferences.
  3. Choose Displays from the View menu to open the preferences pane.
  4. Select any resolution and refresh rate that your display supports.
  5. Restart your computer.


Thank you for using Apple Support Communities.

66 replies

Oct 22, 2015 10:07 AM in response to Giacecco

I've had two issues with external monitors and El Capitan. I'm on a rMBP 15" mid 2014 with two graphics chipsets, the Intel Iris and the Nvidia, and the official 10.11.1 OS that came out yesterday.


I have a Thunderbolt DP to Dell 4k monitor as my primary external display, and not too much problem with that, except for the wake-up from sleep issue (fully described by me and a cast of thousands on an EC Beta thread that may no longer exist). That problem only seems to occur when the Automatic Graphics box is checked. The thing is, I keep unchecking the box, and it keeps checking itself again. I can't figure out why, or what to do about it.


The second issue--altogether new to me with the 10.11.1 release, is that if I plug in my second external monitor, a Dell 1080p monitor, HDMI to HDMI, the screen freezes completely on the MBP, Dell 4k, and Dell HDMI monitor, and I have to do a hard restart. I don't know if stuff is still running behind the scenes when that happens.


Needless to say have done all the SMC and PRAM resets, booted into Safe Mode, then back into regular mode. There must be some preferences corruption somewhere, but I don't know how to find it or correct it.

Oct 23, 2015 1:16 PM in response to Giacecco

More observations here. This should be useful to everybody:

  • I was wrong about the workaround of waking up the laptop before connecting it to the external monitor: I have just had two crashes doing that
  • The crash is not "global" but the laptop is still working underneath the frozen screen. I could tell because I have one of those new Magic Trackpads, and when the laptop is _really_ crashed haptic feedback stops... but haptic feedback is still working after the crashes.
  • The issue _appears_ to happen only when using DisplayPort, not when using HDMI: do you have the same?

Unfortunately the quality of the video is sensibly lower using HDMI, I don't want to give up to that.

Oct 23, 2015 1:42 PM in response to Giacecco

Yes, it only applies to DisplayPort connections and not HDMI, so far as I know. There have been all sorts of problems dating back to Yosemite, but more so in El Capitan, with crashes, wake up from sleep, freezing screen, etc. most of which leave the computer still running (but no ability to control it or see anything on the screen).


The resolution is definitely inferior with HDMI as compared to DP connections. For one thing, you can't run high resolution at 60 hz with HDMI, only 1080p--higher than that only runs at 30 hz.


I have reported this, as have, I'm sure, others, under the Apple Bug Reporting system, which is available to developers. No, I am not a developer, but Apple seems to think I am. Who knows, maybe I will be a developer someday. Say, when the Cubs win the World Series.

Oct 25, 2015 11:02 AM in response to Giacecco

Bad news all, I've just had three crashes in a row, the last of which connecting the display over HDMI, not DisplayPort!


So, to recap, the issue happens when you connect an external display to a MacBook Pro running El Capitan (anybody has the problem on other MacBook models?) that is on or asleep, whether the lid is open or closed. It happens over DisplayPort and HDMI, with low-res and hi-res displays. The crash is "partial": the system is still somehow reactive even if one can't see anything proper o either the external display or the laptop's. Rebooting the system with the external display detached fixes is ok. PRAM and SMC reset do not improve the situation.

Oct 25, 2015 12:10 PM in response to Giacecco

@giacecco, that is definitive. I didn't think HDMI was affected, but it is.


I wonder if this problem occurs with a new, clean install of El Capitan, without any migration from Time Machine from a Yosemite system. There may be some leftover drivers or kext files or plists from Yosemite.


I'm tempted to try a test clean 10.11.1 install, but that wouldn't identify the cause. Maybe I'll get a reply from my Bug report.

Oct 25, 2015 4:11 PM in response to KenV54

Here are the results of my "experiment" this afternoon.


I have a MacBookPro Retina 15" (mid 2014) with a Dell P2415Q monitor attached via TB-DP. No HDMI device is attached. The lid to the MBP is open.


A fresh install on an external SSD, USB 3.0, of El Capitan, updated it to 10.11.1. It is clean--no restore, no files brought over, nothing.


I disabled automatic graphics switching, and told the computer and hard drives not to go to sleep when the monitor went to sleep.


After a couple reboots, with everything seemingly stable, I let it sit for an hour. Both screens were off. I hit the Apple external trackpad (Bluetooth), and the MBP screen went on, but the Dell monitor screen did not go on, no matter what I did. The trackpad cursor was very slow and jumpy, not as responsive as usual, but the computer worked. I went to System Preferences, Display, and it showed both displayed, mirrored, as I had left them. Still nothing on the Dell screen. I then unplugged the power cord to the Dell monitor, plugged it back in again, and both screens were on, with the cursor back to its normal speed and state.


I'm not sure what conclusions to draw from this other than that it had nothing to do with "corruption" from old Yosemite installs or 3rd party apps, because there are none, and I had installed EC on a freshly formatted and empty drive. The fact that unplugging the power from the Dell (but leaving the DP connection intact) then plugging the Dell in again and having the display and computer work normally tells me that this is a malfunctioning EC driver-monitor connection of some sort, but that doesn't help to sort out exactly what it is.

El Capitan unstable when connecting to external monitor using DisplayPort

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