Giacecco

Q: El Capitan unstable when connecting to external monitor using DisplayPort

I have a MacBook Pro Retina 15" mid-2015, 2.8 Ghz Intel Core i7, 16Gb RAM running MacOS 10.11. The external monitor is an Asus MX299Q.

 

Before El Capitan I did not have this issue.

 

When I connect the external monitor via Display Port - that is my preference - the photos below show what I see. The photos are from three different attempts. Apparently the same does not happen using HDMI. The issue happens:

- when I turn off the external monitor and turn it on again, and

- when I connect the external monitor after using the laptop's own display

 

I would like to quickly understand if it is a hardware or a software problem, so that at least I know where to go next. The way the issue started with El Capitan suggests the latter. Thanks.

 

Giacecco

 

IMG_2740.png

IMG_2741.png

IMG_2742.png

If I detach the external monitor and try to use the laptop's display, two times the display was ok but the system was unstable and I could slowly manage to close all applications and restart. Once, though, the problem was still there, as you see here, and I had to force turn-off and on again:

IMG_2743.png

MacBook Pro with Retina display, OS X El Capitan (10.11), 15-inch, mid-2015, 16Gb RAM

Posted on Oct 4, 2015 12:09 AM

Close

Q: El Capitan unstable when connecting to external monitor using DisplayPort

  • All replies
  • Helpful answers

Previous Page 2 of 5 last Next
  • by Matt Shepherd,

    Matt Shepherd Matt Shepherd Oct 21, 2015 1:19 AM in response to Giacecco
    Level 1 (23 points)
    Oct 21, 2015 1:19 AM in response to Giacecco

    I have the same issue with my 2015 MacBook Pro. I always have graphics card switching off so that doesn't solve it. It only seems to happen on my dell 4k monitor at home, my dell 23" at work has not shown the issue yet. It is very random for me.IMG_3466.JPG

  • by KenV54,

    KenV54 KenV54 Oct 22, 2015 10:07 AM in response to Giacecco
    Level 1 (5 points)
    Oct 22, 2015 10:07 AM in response to Giacecco

    I've had two issues with external monitors and El Capitan. I'm on a rMBP 15" mid 2014 with two graphics chipsets, the Intel Iris and the Nvidia, and the official 10.11.1 OS that came out yesterday.

     

    I have a Thunderbolt DP to Dell 4k monitor as my primary external display, and not too much problem with that, except for the wake-up from sleep issue (fully described by me and a cast of thousands on an EC Beta thread that may no longer exist). That problem only seems to occur when the Automatic Graphics box is checked. The thing is, I keep unchecking the box, and it keeps checking itself again. I can't figure out why, or what to do about it.

     

    The second issue--altogether new to me with the 10.11.1 release, is that if I plug in my second external monitor, a Dell 1080p monitor, HDMI to HDMI, the screen freezes completely on the MBP, Dell 4k, and Dell HDMI monitor, and I have to do a hard restart. I don't know if stuff is still running behind the scenes when that happens.

     

    Needless to say have done all the SMC and PRAM resets, booted into Safe Mode, then back into regular mode. There must be some preferences corruption somewhere, but I don't know how to find it or correct it.

  • by Matt Shepherd,

    Matt Shepherd Matt Shepherd Oct 22, 2015 11:56 PM in response to KenV54
    Level 1 (23 points)
    Oct 22, 2015 11:56 PM in response to KenV54

    I Also updated to 10.11.1 and it did not resolve the issue for me, to add to it my location services also stop working when I connect to my dell 4K monitor. my experience so far is it only happens on my 4K monitor, not my regular 24" dell monitor at my office.

  • by Giacecco,

    Giacecco Giacecco Oct 23, 2015 2:40 AM in response to KenV54
    Level 1 (8 points)
    Oct 23, 2015 2:40 AM in response to KenV54

    Same here, updating to 10.11.1 did not solve the problem, I've just had one of those very visible system crashes, as in my original post's pictures and Matt's. Statistically, what I suggested a few days ago, about waking up the laptop before connecting it, appears to be working.

  • by cugms,

    cugms cugms Oct 23, 2015 6:22 AM in response to Matt Shepherd
    Level 1 (5 points)
    Oct 23, 2015 6:22 AM in response to Matt Shepherd

    For me, it happens when connected to my 24" Dell U2412M.

     

    And again, for when Apple starts to notice this thread, the problem requires a HARD RESET of the Macbook to recover, so it is a really bad problem.

  • by jimbojsb,

    jimbojsb jimbojsb Oct 23, 2015 6:26 AM in response to cugms
    Level 1 (0 points)
    Oct 23, 2015 6:26 AM in response to cugms

    My issue also happens to be with 24" Dell monitors. I've rolled back to Yosemite pending some sort of fix. 10.11.1 definitely DOES NOT fix it

  • by Giacecco,

    Giacecco Giacecco Oct 23, 2015 6:30 AM in response to cugms
    Level 1 (8 points)
    Oct 23, 2015 6:30 AM in response to cugms

    This is great thanks, before your message I thought the problem was linked to hi-res external displays only, while the Dell U2412M is a relatively ordinary 1920x1200 monitor. Is that correct?

  • by cugms,

    cugms cugms Oct 23, 2015 6:32 AM in response to Giacecco
    Level 1 (5 points)
    Oct 23, 2015 6:32 AM in response to Giacecco

    That's correct, Giacecco. The U2412M is 1920x1200.

  • by Giacecco,

    Giacecco Giacecco Oct 23, 2015 1:16 PM in response to Giacecco
    Level 1 (8 points)
    Oct 23, 2015 1:16 PM in response to Giacecco

    More observations here. This should be useful to everybody:

    • I was wrong about the workaround of waking up the laptop before connecting it to the external monitor: I have just had two crashes doing that
    • The crash is not "global" but the laptop is still working underneath the frozen screen. I could tell because I have one of those new Magic Trackpads, and when the laptop is _really_ crashed haptic feedback stops... but haptic feedback is still working after the crashes.
    • The issue _appears_ to happen only when using DisplayPort, not when using HDMI: do you have the same?

    Unfortunately the quality of the video is sensibly lower using HDMI, I don't want to give up to that.

  • by KenV54,

    KenV54 KenV54 Oct 23, 2015 1:42 PM in response to Giacecco
    Level 1 (5 points)
    Oct 23, 2015 1:42 PM in response to Giacecco

    Yes, it only applies to DisplayPort connections and not HDMI, so far as I know. There have been all sorts of problems dating back to Yosemite, but more so in El Capitan, with crashes, wake up from sleep, freezing screen, etc. most of which leave the computer still running (but no ability to control it or see anything on the screen).

     

    The resolution is definitely inferior with HDMI as compared to DP connections. For one thing, you can't run high resolution at 60 hz with HDMI, only 1080p--higher than that only runs at 30 hz.

     

    I have reported this, as have, I'm sure, others, under the Apple Bug Reporting system, which is available to developers. No, I am not a developer, but Apple seems to think I am. Who knows, maybe I will be a developer someday. Say, when the Cubs win the World Series.

  • by Matt Shepherd,

    Matt Shepherd Matt Shepherd Oct 23, 2015 3:00 PM in response to Giacecco
    Level 1 (23 points)
    Oct 23, 2015 3:00 PM in response to Giacecco

    I have also only had it happen when in clamshell mode. Has anyone had it happen when the computer was already open and awake?

  • by KenV54,

    KenV54 KenV54 Oct 23, 2015 3:13 PM in response to Matt Shepherd
    Level 1 (5 points)
    Oct 23, 2015 3:13 PM in response to Matt Shepherd

    Indeed I have. In fact, I keep the lid open all the time now.

  • by Giacecco,

    Giacecco Giacecco Oct 25, 2015 11:02 AM in response to Giacecco
    Level 1 (8 points)
    Oct 25, 2015 11:02 AM in response to Giacecco

    Bad news all, I've just had three crashes in a row, the last of which connecting the display over HDMI, not DisplayPort!

     

    So, to recap, the issue happens when you connect an external display to a MacBook Pro running El Capitan (anybody has the problem on other MacBook models?) that is on or asleep, whether the lid is open or closed. It happens over DisplayPort and HDMI, with low-res and hi-res displays. The crash is "partial": the system is still somehow reactive even if one can't see anything proper o either the external display or the laptop's. Rebooting the system with the external display detached fixes is ok. PRAM and SMC reset do not improve the situation.

  • by KenV54,

    KenV54 KenV54 Oct 25, 2015 12:10 PM in response to Giacecco
    Level 1 (5 points)
    Oct 25, 2015 12:10 PM in response to Giacecco

    @giacecco, that is definitive. I didn't think HDMI was affected, but it is.

     

    I wonder if this problem occurs with a new, clean install of El Capitan, without any migration from Time Machine from a Yosemite system. There may be some leftover drivers or kext files or plists from Yosemite.

     

    I'm tempted to try a test clean 10.11.1 install, but that wouldn't identify the cause. Maybe I'll get a reply from my Bug report.

  • by KenV54,

    KenV54 KenV54 Oct 25, 2015 4:11 PM in response to KenV54
    Level 1 (5 points)
    Oct 25, 2015 4:11 PM in response to KenV54

    Here are the results of my "experiment" this afternoon.

     

    I have a MacBookPro Retina 15" (mid 2014) with a Dell P2415Q monitor attached via TB-DP. No HDMI device is attached. The lid to the MBP is open.

     

    A fresh install on an external SSD, USB 3.0, of El Capitan, updated it to 10.11.1. It is clean--no restore, no files brought over, nothing.

     

    I disabled automatic graphics switching, and told the computer and hard drives not to go to sleep when the monitor went to sleep.

     

    After a couple reboots, with everything seemingly stable, I let it sit for an hour. Both screens were off. I hit the Apple external trackpad (Bluetooth), and the MBP screen went on, but the Dell monitor screen did not go on, no matter what I did. The trackpad cursor was very slow and jumpy, not as responsive as usual, but the computer worked. I went to System Preferences, Display, and it showed both displayed, mirrored, as I had left them. Still nothing on the Dell screen. I then unplugged the power cord to the Dell monitor, plugged it back in again, and both screens were on, with the cursor back to its normal speed and state.

     

    I'm not sure what conclusions to draw from this other than that it had nothing to do with "corruption" from old Yosemite installs or 3rd party apps, because there are none, and I had installed EC on a freshly formatted and empty drive. The fact that unplugging the power from the Dell (but leaving the DP connection intact) then plugging the Dell in again and having the display and computer work normally tells me that this is a malfunctioning EC driver-monitor connection of some sort, but that doesn't help to sort out exactly what it is.

Previous Page 2 of 5 last Next