HT203828: If iCloud asks you for the password to your previous Apple ID

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djohn125
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Q: My iPhone is requesting that I sign into an iTunes Account using an ancient Apple ID I deleted long ago

I just did a full erase and restore of my iPhone.  My iPhone is now requesting that I enter the PASSWORD of an ancient Apple ID that I deleted years ago - with help of Apple's tech support.  As expected, the Apple webpage shows that this specific Apple ID doesn't exist.  As a result, I can't retrieve the password.  How do I resolve this?

iPhone 6 Plus, iOS 9.0.2

Posted on Oct 3, 2015 9:52 PM

by djohn125,Solvedanswer
djohn125 djohn125
Level 1 (0 points)
A:

I was told by Apple Support to delete ALL items still on your iPhone that were purchased using your ancient Apple ID.  Once this is done, you should be able to re-download these items for free using your new Apple ID.  The catch is that there is no easy way to find out what app or song on your iPhone was purchased using which Apple ID.  The thought of this gave me a headache; so I have just put my phone aside and haven't started yet.

 

Once all items on your phone are associated with your new Apple ID, the request to sign into the ancient iTunes account should cease.

Posted on Oct 5, 2015 7:37 PM

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djohn125

Q: My iPhone is requesting that I sign into an iTunes Account using an ancient Apple ID I deleted long ago

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  • Helpful answers

  • by Niel,

    Niel Niel Oct 3, 2015 9:54 PM in response to djohn125
    Level 10 (312,030 points)
    Oct 3, 2015 9:54 PM in response to djohn125

    You take the device and its purchase receipt to a physical Apple Store. If you can't prove that you're the iPhone's original owner, it's useless.

     

    (134385)

  • by ckuan,

    ckuan ckuan Oct 3, 2015 9:55 PM in response to djohn125
    Level 7 (33,314 points)
    Oct 3, 2015 9:55 PM in response to djohn125

    You cannot delete an Apple ID, it's not under your control.

    Call Apple Care.

  • by djohn125,

    djohn125 djohn125 Oct 3, 2015 10:15 PM in response to ckuan
    Level 1 (0 points)
    Oct 3, 2015 10:15 PM in response to ckuan

    I contacted Apple Care in 2014 and requested that they change my Apple ID from one email address (Apple ID) to another email address (Apple ID).  This was done successfully.  Now my phone is asking for the password from the FIRST email address (Apple ID), but the Apple Support page says that this FIRST e-mail address (Apple ID) does not exist.

  • by djohn125,

    djohn125 djohn125 Oct 3, 2015 10:21 PM in response to djohn125
    Level 1 (0 points)
    Oct 3, 2015 10:21 PM in response to djohn125

    Dear djohn125,


    My name is Airon, your iTunes Store Advisor, and I am happy to be of assistance to your concern.  djohn125, I understand that you need help managing your account to change your Apple ID from "XXXXXX@gmail.com” to "XXXXXX@yahoo.com". Let me look into your concern.

     

    Daniel, for security reasons, you'll need to contact our Account Security team to manage your account and to make necessary changes which you require. I have extracted the number for you. Don't worry there's no fee in calling Account Security Team. Here's their number:



    ------------------------------------------------------------------------


    This was done successfully.  Even though I have a NEW Apple ID, my iPhone is requesting the password from the OLD Apple ID.  I was told that Apple would terminate the old Apple ID once the switch was made.

  • by Egreen725,

    Egreen725 Egreen725 Oct 5, 2015 4:02 PM in response to djohn125
    Level 1 (0 points)
    Oct 5, 2015 4:02 PM in response to djohn125

    Having the same problem. Apple confirms the ID was deleted  Please let me know if you figure out a fix!

  • by djohn125,Solvedanswer

    djohn125 djohn125 Oct 5, 2015 7:37 PM in response to Egreen725
    Level 1 (0 points)
    Oct 5, 2015 7:37 PM in response to Egreen725

    I was told by Apple Support to delete ALL items still on your iPhone that were purchased using your ancient Apple ID.  Once this is done, you should be able to re-download these items for free using your new Apple ID.  The catch is that there is no easy way to find out what app or song on your iPhone was purchased using which Apple ID.  The thought of this gave me a headache; so I have just put my phone aside and haven't started yet.

     

    Once all items on your phone are associated with your new Apple ID, the request to sign into the ancient iTunes account should cease.

  • by Egreen725,

    Egreen725 Egreen725 Oct 7, 2015 4:36 PM in response to djohn125
    Level 1 (0 points)
    Oct 7, 2015 4:36 PM in response to djohn125

    I did that and it worked for a day but now all the apps are greyed out and say "waiting". The phone is no longer asking for the old password though so now I'm even more confused. Have you had any luck?