Phishing website got connected to my mac. How can I block them?

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Level 1

1 points

Phishing website got connected to my mac. How can I block them?

I received a pop up message last night that my IP is used in 2 locations. It said to call the customer service and they connected to my Mac book via an application that they told me to download. My firewall was turned off. I've noticed that there was a phishing website but I've downloaded their application. I talked to my internet provider and they refreshed my router. How can I block them? Can they still see my monitor? Can they access my bank info? Should I reset my Macbook?

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Oct 3, 2015 11:04 PM

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Answer 1

Best reply

OGELTHORPE

Level 9

57,305 points

Oct 5, 2015 3:15 PM in response to awolito

If you downloaded an application from this site, your MBP is compromised.

You should erase the HDD and reinstall the OSa and your data from a backup that predates this event.

Change all of your passwords and contact your bank if you bank online.

Ciao.

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Answer 2

awolito Author

Level 1

1 points

Oct 6, 2015 7:20 PM in response to OGELTHORPE

Hi

Thanks for your respond. How can I erase my HDD? Is there any tutorial?

Thanks

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Answer 3

OGELTHORPE

Level 9

57,305 points

Oct 7, 2015 2:42 AM in response to awolito

The easiest way is to reformat the HDD.

Boot into the recovery partition and from the 4 option menu select Disk Utility.

Open Disk Utility and select Disk Utility>Erase..

Make certain that the format is Mac OS Extended (Journaled).

Click on ERASE.

Then proceed to install the OSX and user data.

Ciao.

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