El Capitan Contacts: iCloud Groups and Contacts are missing after Upgrade

Add this problem:

All custom ringtones were deleted by the upgrade and replaced by the default. These changes carried over to the iPhone. Changing the iphone BACK to the custom ringtone does NOT sync and install the ringtone in Contacts on the iMac.

Did you find a solution?

weirdly, i have barely all the icloud contacts in my mails, when i type the names.

Hi from the other side of the big pond.... same problem here - can't find anything that would help.
Logged off from iCloud on my iMac and on again. Had quite some more contacts then but still not all.
Guess we'll have to wait until Apple comes up with a bugfix.... 😐

I have the same problem. Some contacts are not shown in contacts. But if I search via Spotlight, the missing contacts are shown.....

When you go to contacts, make sure you click on "view" at the top of your screen. You may find that things are still there but you just need to "show" them. This was the case for me. I could not find groups earlier.

Hi, Thanks for your idea, but I guess this referred to make groups visible again...? What I mean is: I have 540 contacts, (no groups at all) and my address book on the iMac just shows me 395.
When I login on my iCloud account via a browser, all are there. As well as on my iPad and iPhone. Just not on my iMac... 😐
Do you have another idea that might help?

Yes i have. I had a lot of contact to the Apple support this week.

First check if there are run the same version of OS X on every devices. The sight be the reason number one.

The problem is, that on some devices the contacts are broken, so they can't sync correctly.

Buch the solution ist:

1. Go to iCloud.com and export (left bottom icon) all contacts.

2. Deactive iCloud an all devices which is used. On OSX you have to delete the contacts, on iOS devices it is ok only to deactivate

3. Then go to iCloud.com again and delete all contacts.

4. Choose an devices wth OS X, activate iCloud and add the exported contacts to your address book. This will take a while to sync. You can see this in iCloud.com

5. Then you can activate all other devices again.

This worked for me. I hope I could help you.

Hallo Nachbarshund, Danke das werde ich morgen mal ausprobieren...

Hi Mrs D, did you get your contacts synced again? Is it all working? I have the same problem....