pjosborne

Q: iphone 6s camera lag

I’m experiencing an issue with my iPhone 6s where the camera app is sometimes very laggy when starting up. Most of the time things are fine – I open the camera app and instantly see images from the rear camera. However, on occasion I will get either the last photo taken showing or (more often) see really slow updates (like a frame a second) from the camera for 5-6 seconds before it becomes usable. I haven’t seen anything online about others experiencing this issue, so it would be good to know if this is an isolated hardware issue or something others are seeing (and likely to be fixed by a future software update). FWIW I have done a complete restore on the phone via iTunes without the issue being solved.

Posted on Oct 4, 2015 7:56 AM

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Q: iphone 6s camera lag

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  • by dimascer,

    dimascer dimascer Sep 11, 2016 4:51 AM in response to Willo26
    Level 1 (4 points)
    Sep 11, 2016 4:51 AM in response to Willo26

    With 3rd party camera apps there is no problem on iphone 6s at all.

    On iphone 7 it seems that it has a lag on 3rd party camera apps. If there is a lag on the native camera app, we can't say yet. We will carefully test.

    That would be a very unfortunate surprise, in case new models have this camera lag, as Apple mentioned that 7 and 7 plus models have completely new camera sensors.

  • by dimascer,

    dimascer dimascer Sep 11, 2016 5:07 AM in response to calabiyau007
    Level 1 (4 points)
    Sep 11, 2016 5:07 AM in response to calabiyau007

    Iphone 6 did not have this issue under any circumstances (tested from ios 8 up to 9.3.2).

  • by iSomiex,

    iSomiex iSomiex Sep 14, 2016 12:09 PM in response to pjosborne
    Level 1 (4 points)
    iPhone
    Sep 14, 2016 12:09 PM in response to pjosborne

    Same problem with ios10... we have to go will legal and official complain..we bought  the most expensive mobile phone and apple don't  care about customer

  • by calabiyau007,

    calabiyau007 calabiyau007 Sep 14, 2016 12:41 PM in response to iSomiex
    Level 1 (8 points)
    iPhone
    Sep 14, 2016 12:41 PM in response to iSomiex

    Hi all

     

    iOS 10.0.1 here and lag present. I would say that even bigger. With barely 3 calls I get a noticeable one...

     

    Anyway, this kind of bug is not easy to fix so hopefully this is the reason that is not already patched. Any news from your senior consultant Willo26?

     

    How did you open a case? Maybe if we get to open another one they will pay more attention...

     

    Regards!

  • by dimascer,

    dimascer dimascer Sep 14, 2016 12:45 PM in response to iSomiex
    Level 1 (4 points)
    Sep 14, 2016 12:45 PM in response to iSomiex

    That can be a solution with 6s. Last time I checked with Apple Store regarding this issue, a kind employee told me (after 5 replacements) that I should write an official email with proofs to apple support/apple care and say that I demand a refund before sending the issue to court. The rationale behind this is that while your iphone is on warranty, the company can not fix it and does not offer any solution.

    So this should work out with a refund, according to my understanding.

  • by calabiyau007,

    calabiyau007 calabiyau007 Sep 14, 2016 1:23 PM in response to dimascer
    Level 1 (8 points)
    iPhone
    Sep 14, 2016 1:23 PM in response to dimascer

    I have just written here http://www.apple.com/feedback/iphone.html

    Explaining this well known phone call vs camera lag issue. Including the way to reproduce it.

     

    I'd suggest that everybody in this post write a similar feedback so that they can take it more seriously.

     

    I don't expect any answer anyway.

     

    Regards!

  • by LDMC,

    LDMC LDMC Sep 15, 2016 7:59 AM in response to pjosborne
    Level 1 (4 points)
    iPhone
    Sep 15, 2016 7:59 AM in response to pjosborne

    I have this problem from i bought my Iphone 6S. Yesterday got the update to IOS 10 and today the problem hasn´t occured. After telephone calls the camera has open flawlesly and fast. Sorry for my english.

  • by nazemg,

    nazemg nazemg Sep 15, 2016 8:35 AM in response to calabiyau007
    Level 1 (4 points)
    iPhone
    Sep 15, 2016 8:35 AM in response to calabiyau007

    This is a link to a video I just uploaded showing 20 seconds lag. https://www.youtube.com/watch?v=IlWB426UJL8

  • by dimascer,

    dimascer dimascer Sep 15, 2016 9:33 AM in response to nazemg
    Level 1 (4 points)
    Sep 15, 2016 9:33 AM in response to nazemg

    Which iOS are you using on this video, nazemg?

  • by nazemg,

    nazemg nazemg Sep 15, 2016 3:53 PM in response to dimascer
    Level 1 (4 points)
    iPhone
    Sep 15, 2016 3:53 PM in response to dimascer

    10.0.1

  • by nazemg,

    nazemg nazemg Sep 15, 2016 4:09 PM in response to nazemg
    Level 1 (4 points)
    iPhone
    Sep 15, 2016 4:09 PM in response to nazemg

    This is a longer video showing more detail https://www.youtube.com/watch?v=ZbtFELd2op8

  • by dodzy,

    dodzy dodzy Sep 16, 2016 1:44 AM in response to nazemg
    Level 1 (4 points)
    Sep 16, 2016 1:44 AM in response to nazemg

    Hi All,

     

    Iphone 6S plus user here. On iOS 10. Just tried as instructed.

     

    I closed all apps. Typically, Camera is very fast to load once it has not been running in the background. Then pressed home button to put camera app in the background. Rang my voicemail 10 times and each call was left active for 10+ secs. Tried to re-open camera app and sure enough, an 11second delay (blurred screen of the last image that the sensor detected) before camera activated

     

    I then closed the camera app (double tap home button and slide up the camera app to kill process) and then made the same 10 calls for similar duration. I then tapped the camera app and it opens immediately. I am going to retest with camera app in background and make 5 calls to see if there is a direct relationship between camera startup time vs calls made. Will post back with results.

  • by dodzy,

    dodzy dodzy Sep 16, 2016 1:52 AM in response to dodzy
    Level 1 (4 points)
    Sep 16, 2016 1:52 AM in response to dodzy

    OK, just done same. Killed all apps. Started camera app. Again, immediate startup. Hit home button to put app into background. Made 5 calls to my voicemail (10+ sec durations) and then reopened camera app. Approx 4 sec delay. There's gotta be a link!

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