Cedric Frenette

Q: iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

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Q: iTunes 12.3 with el Capitan not responding

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  • by darrenfromdenver,

    darrenfromdenver darrenfromdenver Nov 23, 2015 10:17 AM in response to Plux_Quba
    Level 1 (0 points)
    Nov 23, 2015 10:17 AM in response to Plux_Quba

    Hi there. I'm trying to delete itunes from my mac, but keep getting the attached message. Has this happened to anyone else?Screen Shot 2015-11-23 at 11.13.55 AM.png

  • by atp327,

    atp327 atp327 Nov 23, 2015 10:33 AM in response to darrenfromdenver
    Level 1 (0 points)
    Nov 23, 2015 10:33 AM in response to darrenfromdenver

    You should have checked the previous posts. Download appzapper to delete itunes and if you want you can reinstall an older version. Check the prior posts.

  • by darrenfromdenver,

    darrenfromdenver darrenfromdenver Nov 23, 2015 10:44 AM in response to atp327
    Level 1 (0 points)
    Nov 23, 2015 10:44 AM in response to atp327

    Thanks. I didn't realize that I was going to need appzapper when using the posted directions. I did notice that in reviewing the previous posts- thanks for pointing it out.

  • by Plux_Quba,

    Plux_Quba Plux_Quba Nov 23, 2015 10:49 AM in response to darrenfromdenver
    Level 1 (0 points)
    Nov 23, 2015 10:49 AM in response to darrenfromdenver

    This is the method I mentioned in my long post earlier in this thread that doesn't require another app.

    If you get the  [ "iTunes" can't be modified or deleted because it's required by OS X. ]

    You can uninstall iTunes 12.3.1 in the following way;

     

    01 : Locate iTunes in the Applications folder, click on it and press ‘Cmd key + i key’  for the info panel.

     

    02 : Click on the padlock at the bottom of the window that appears (type in Administrator Password if needed to unlock).
    Now change all the permissions to Read & Write. Re-lock and close the window.

     

    03 : Now you can drag the iTunes app into the trash and delete it.

  • by darrenfromdenver,

    darrenfromdenver darrenfromdenver Nov 23, 2015 11:03 AM in response to Plux_Quba
    Level 1 (0 points)
    Nov 23, 2015 11:03 AM in response to Plux_Quba

    That's exactly what I did & I still got that message.Hmmm

  • by Plux_Quba,

    Plux_Quba Plux_Quba Nov 23, 2015 11:06 AM in response to darrenfromdenver
    Level 1 (0 points)
    Nov 23, 2015 11:06 AM in response to darrenfromdenver

    Best get AppZapper then http://www.appzapper.com/

    You're allowed 4 Zaps before you have to purchase.

  • by darrenfromdenver,

    darrenfromdenver darrenfromdenver Nov 23, 2015 12:25 PM in response to Plux_Quba
    Level 1 (0 points)
    Nov 23, 2015 12:25 PM in response to Plux_Quba

    Will do. Thanks for all of your help. Much appreciated.

  • by atp327,

    atp327 atp327 Nov 24, 2015 7:27 AM in response to darrenfromdenver
    Level 1 (0 points)
    Nov 24, 2015 7:27 AM in response to darrenfromdenver

    We all are having issues with 12.3.1 which is directly linked to both itunes and el capitan. What I would like from everyone here and anyone who reads these posts for the hard work we have done to give people different work arounds is to complain directly to Apple. they being the engineers and Tim Cook do not read these posts we share. A direct approach is all that they might adhere to.

  • by finniii,

    finniii finniii Nov 24, 2015 10:33 AM in response to atp327
    Level 2 (340 points)
    Nov 24, 2015 10:33 AM in response to atp327

    This has been going on too long. So far, the only fix I have found is to downgrade iTunes, and that's not acceptable. I have been advocating contacting Apple directly for the last month.

     

    Please use Apple's feedback page, bug reports, and direct contacts to Apple's tech support to complain. Posting here is preaching to the choir -Apple doesn't monitor these posts, as a rule (although they do censor them from time to time).

  • by Paul Isle of Wight,

    Paul Isle of Wight Paul Isle of Wight Nov 25, 2015 11:07 AM in response to Cedric Frenette
    Level 1 (0 points)
    Nov 25, 2015 11:07 AM in response to Cedric Frenette

    iTunes running slow, solution found via apple help, 1.5 hours with apple help, first deleted thousands of Cache files, then simply created a new iTunes library, named to suit, and then in iTunes File dropdown menu clicked on add to library, found itunes music file (in music on my mac) clicked on it, selected music wanted (chance to prune unwanted tracks & albums) clicked on "open" at bottom of page. Nearly 30,000 "tunes" then copied to the newly created file and wonderful to find iTunes was fully operational! back to full speed, no hint of the beachball! Hope this works for all.

  • by Russell Madden,

    Russell Madden Russell Madden Nov 25, 2015 11:13 AM in response to Paul Isle of Wight
    Level 1 (29 points)
    Mac OS X
    Nov 25, 2015 11:13 AM in response to Paul Isle of Wight

    Glad this worked for you. The thing is, many of us realize that creating a new library would fix this issue. The problem is losing hundreds of playlists in the process. The latter represent a lot of time and effort. I don't have the energy/patience to recreate all my playlists to deal w/ a problem that Apple created in the first place. Or were you able somehow to keep all your old playlists? If not, this solution won't work for many of us.

  • by joshuaiz,

    joshuaiz joshuaiz Nov 25, 2015 11:29 AM in response to Paul Isle of Wight
    Level 1 (10 points)
    Nov 25, 2015 11:29 AM in response to Paul Isle of Wight

    While I'm glad this worked for you, for me it is not an option to lose 12 years of playlists that I use professionally for djing. Rolling back to the previous version is pretty painless and solved all of the issues except for home sharing does not work with the new Apple TV 4 with the older version.

  • by Russell Madden,

    Russell Madden Russell Madden Nov 25, 2015 12:00 PM in response to joshuaiz
    Level 1 (29 points)
    Mac OS X
    Nov 25, 2015 12:00 PM in response to joshuaiz

    Sorry to hear you're having problems w/ home sharing. I reverted to 12.3.0 and use the new Apple TV 4. I can still access all my files from iTunes on the Apple TV 4. So hopefully one of the support threads on dealing w/ home sharing might fix your issue. Not much solace for you, of course, but 12.3.0 and Apple TV 4 and home sharing do work together in some instances, anyway.

  • by Paul Isle of Wight,

    Paul Isle of Wight Paul Isle of Wight Nov 25, 2015 4:14 PM in response to Russell Madden
    Level 1 (0 points)
    Nov 25, 2015 4:14 PM in response to Russell Madden

    Yes I did lose all the playlists in transfer but with iTunes now at original full speed I am still well pleased and have started creating new playlists.

    I guess the "missing" playlists are still held in the original file? I tried going back to old version of iTunes but it didn't replace the latest version.

  • by Paul Isle of Wight,

    Paul Isle of Wight Paul Isle of Wight Nov 25, 2015 4:20 PM in response to joshuaiz
    Level 1 (0 points)
    Nov 25, 2015 4:20 PM in response to joshuaiz

    I don't have apple tv. Although there were all the slow response problems on this mac pro, my music files played instantly via the cloud on my old iphone 4S,

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