Cedric Frenette

Q: iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

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Q: iTunes 12.3 with el Capitan not responding

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  • by richardfromwaterford,

    richardfromwaterford richardfromwaterford Nov 25, 2015 10:06 PM in response to Plux_Quba
    Level 1 (10 points)
    Nov 25, 2015 10:06 PM in response to Plux_Quba

    Plux Quba: Hey Thanks so much for taking the time and instructing the rest of us. IT WORKED PERFECTLY! I followed the instructions and it worked Im in once again. Your Awesome!

  • by scenewriter,

    scenewriter scenewriter Nov 26, 2015 9:59 AM in response to Cedric Frenette
    Level 1 (4 points)
    Video
    Nov 26, 2015 9:59 AM in response to Cedric Frenette

    Had this problem - iTunes unresponsive. Seems related to iCloud. Workaround:

     

    1. Turn off WiFi (so that iTunes can't connect to the internet)

    2. Open iTunes

    3. From the iTunes menu choose "Sign Out"

    4. Enable WiFi again

     

    This will enable you to use iTunes until they release a fix.

     

    Cheers,

     

    Mark.

  • by wendyfromhouston,

    wendyfromhouston wendyfromhouston Nov 26, 2015 10:51 AM in response to Cedric Frenette
    Level 1 (14 points)
    iCloud
    Nov 26, 2015 10:51 AM in response to Cedric Frenette

    I know I have asked this before.  BUT..  does this work around work for the non responsive log in for iTunes,  anything to do with

    my iTunes account,   sign in, update..   none of those work...  iTunes plays everything and everything is there, just does not let me sign in..

  • by atp327,

    atp327 atp327 Nov 28, 2015 3:55 PM in response to wendyfromhouston
    Level 1 (0 points)
    Nov 28, 2015 3:55 PM in response to wendyfromhouston

    For those of you who are gun shy about messing with terminal.

    Download appzapper then zap itunes 12.3.1. Download itunes 12.3, install and your itunes will work again. Make sure you block the itunes update by going to the app store and right clicking itunes 12.3.1 and then hide it. Also block itunes from updating within itunes itself. These steps will stop itunes from automatically updating. Make sure you are re-installing itunes 12.3. If you do not block itunes update it will automatically update to 12.3.1. Hope this helps.

    Also this does not resolve the login issue.

  • by Take_A_Time,

    Take_A_Time Take_A_Time Dec 1, 2015 11:14 AM in response to Cedric Frenette
    Level 1 (0 points)
    Dec 1, 2015 11:14 AM in response to Cedric Frenette

    Try this, it might help!!

    I have the similar problem after upgrade to El Capitan. My iTunes is not responding, can't play my song and music video.

    I re-download latest iTunes 12.3 and its work well as normal.

     

    Good luck!!!

  • by humanebean,

    humanebean humanebean Dec 5, 2015 10:26 AM in response to richardfromwaterford
    Level 1 (0 points)
    Dec 5, 2015 10:26 AM in response to richardfromwaterford

    Couldn't agree more! Have been wrestling with a near-unusable iTunes since update to 12.3.1 and have been extremely gun-shy about trying other solutions mentioned. Now, PROBLEM SOLVED! Turned off "automatically check for updates" in iTunes preferences, but have not yet been able to "hide" the iTunes 12.3.1 suggested update in App Store. Right-clicking on it as noted elsewhere only brings up dialogue box allowing me to "Skip This Update" manually. Oh, well - good enough for ME.

     

    To be clear, I'm talking about the method of un-installing iTunes 12.3.1 suggested by Plux Quba on previous page of comments. Was able to delete iTunes from system, download iTunes 12.3 elsewhere and install. Opening the new (old) version of iTunes immediately recognized my library and began to play without issues. Cannot express how relieved I am!

  • by phalanges,

    phalanges phalanges Dec 9, 2015 1:33 PM in response to Russell Madden
    Level 1 (0 points)
    Dec 9, 2015 1:33 PM in response to Russell Madden

    Deleted iTunes 12.3.1 (under El Capitan) using terminal. Then downloaded version 12.3 and installed. Everything back to normal now. Have posted on the Apple problems page to let them know. Hopefully they will have a solution soon as a great deal of time has passed and OS 10.11.2 is already out.

  • by elDoux,

    elDoux elDoux Dec 10, 2015 4:57 PM in response to Russell Madden
    Level 1 (0 points)
    Dec 10, 2015 4:57 PM in response to Russell Madden

    Hey Russell,

    I was used your solution of reverting to 12.3 and things seem to be back to normal.

    I'll let you know if things fall apart again but no-news will be good news.

    Thanks

  • by Russell Madden,

    Russell Madden Russell Madden Dec 10, 2015 8:26 PM in response to elDoux
    Level 1 (29 points)
    Mac OS X
    Dec 10, 2015 8:26 PM in response to elDoux

    Glad things seem okay…at least for now.

     

    Maybe someday Apple will actually do something about this problem so we can update iTunes w/out breaking it...

  • by jamesFromSunPrairie,

    jamesFromSunPrairie jamesFromSunPrairie Dec 11, 2015 3:12 PM in response to Russell Madden
    Level 1 (0 points)
    Dec 11, 2015 3:12 PM in response to Russell Madden

    has anyone updated OS X and/or iTunes with the recent updates? Does this fix it?

  • by joshuaiz,

    joshuaiz joshuaiz Dec 11, 2015 3:21 PM in response to jamesFromSunPrairie
    Level 1 (10 points)
    Dec 11, 2015 3:21 PM in response to jamesFromSunPrairie

    Unfortunately, the latest updates do not include an iTunes update - it's still 12.3.1.23.

  • by rockmyplimsoul,

    rockmyplimsoul rockmyplimsoul Dec 11, 2015 3:41 PM in response to joshuaiz
    Level 5 (7,219 points)
    iTunes
    Dec 11, 2015 3:41 PM in response to joshuaiz

    joshuaiz wrote:

     

    Unfortunately, the latest updates do not include an iTunes update - it's still 12.3.1.23.

    iTunes 12.3.2 was released today for OS X, though I don't know if it addresses this issue.

  • by joshuaiz,

    joshuaiz joshuaiz Dec 11, 2015 3:58 PM in response to rockmyplimsoul
    Level 1 (10 points)
    Dec 11, 2015 3:58 PM in response to rockmyplimsoul

    I just refreshed my App Store and 12.3.2 was there. Playing music is working great with the update so far: iTunes opens fast, no beach balls.

     

    The only issue I am still having is Home Sharing is not working with my ATV4. I can stream *to* the Apple TV 4 but it is not grabbing my iTunes library with Home Sharing at all.

     

    Still, congrats to Apple for fixing these issues.

  • by joshuaiz,

    joshuaiz joshuaiz Dec 11, 2015 4:12 PM in response to joshuaiz
    Level 1 (10 points)
    Dec 11, 2015 4:12 PM in response to joshuaiz

    Update: my Home Sharing is working. For some reason my Airport Extreme 5GHz network was dropping out thus everything wasn't connecting as it should. Reset my AE and everything is talking to each other.

     

    The new Remote iOS app is working to control my iTunes + Apple TV 4 as well. Good stuff.

  • by SPECTRE 008,

    SPECTRE 008 SPECTRE 008 Dec 11, 2015 5:10 PM in response to joshuaiz
    Level 1 (0 points)
    Dec 11, 2015 5:10 PM in response to joshuaiz

    Can confirm the latest iTunes update 12.3.2 worked for me, signed in and watched the cpu usage its all good now

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