My iMac restarts all the time with this error message. Any help greatly appreciated!!!

Question

rxman1975 Author

Level 1

4 points

My iMac restarts all the time with this error message. Any help greatly appreciated!!!

Anonymous UUID: 283E4AEC-7B64-249E-3832-30BAA1214702

Sun Oct 4 10:19:45 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff80029d4b3a): Kernel trap at 0xffffff7f838d1c48, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x00000001193fc1ed, CR3: 0x000000000635b000, CR4: 0x00000000000626e0

RAX: 0x0000000000000007, RBX: 0xefffff801b8ac100, RCX: 0x0000000000000001, RDX: 0x0000000000000001

RSP: 0xffffff817b18be40, RBP: 0xffffff817b18be40, RSI: 0xffffff7f839020d0, RDI: 0xefffff801b8ac100

R8: 0xffffff801bae6690, R9: 0xffffff8022428460, R10: 0x0000000000000000, R11: 0x0000414971132787

R12: 0xffffff7f839020d0, R13: 0x0000000000000005, R14: 0x0000000004475107, R15: 0xffffff813af1c000

RFL: 0x0000000000010286, RIP: 0xffffff7f838d1c48, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000001193fc1ed, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address

0xffffff815382fc50 : 0xffffff80028e3357

0xffffff815382fcd0 : 0xffffff80029d4b3a

0xffffff815382feb0 : 0xffffff80029f2133

0xffffff815382fed0 : 0xffffff7f838d1c48

0xffffff817b18be40 : 0xffffff7f838e33eb

0xffffff817b18be80 : 0xffffff7f838e30ca

0xffffff817b18bef0 : 0xffffff8002eb4b16

0xffffff817b18bf40 : 0xffffff8002eb2981

0xffffff817b18bf80 : 0xffffff8002eb2a76

0xffffff817b18bfb0 : 0xffffff80029cf557

Kernel Extensions in backtrace:

com.apple.driver.usb.AppleUSBEHCI(1.0.1)[B68BE443-682C-31B9-908A-1EFB47994128]@ 0xffffff7f838cf000->0xffffff7f8390dfff

dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xfffff f7f83863000

dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[A9596EBF-A521-317E-957E-791CC4049D4C]@0x ffffff7f83687000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15B22c

Kernel version:

Darwin Kernel Version 15.0.0: Tue Sep 22 20:33:10 PDT 2015; root:xnu-3247.10.11.1.1~1/RELEASE_X86_64

Kernel UUID: 84983C04-719B-3A4C-A93C-4A28B3A359E2

Kernel slide: 0x0000000002600000

Kernel text base: 0xffffff8002800000

__HIB text base: 0xffffff8002700000

System model name: iMac12,1 (Mac-942B5BF58194151B)

System uptime in nanoseconds: 71783685596684

last loaded kext at 15713591065989: com.pogoplug.filesystems.ppfs 2011.10.20 (addr 0xffffff7f85b8e000, size 81920)

last unloaded kext at 7753878352530: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f85b8e000, size 12288)

loaded kexts:

com.pogoplug.filesystems.ppfs 2011.10.20

com.pogoplug.xcetap 2011.09.12

com.paragon-software.filesystems.ntfs 332.0.14

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.20.21

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.50.2

com.apple.driver.AppleHDA 272.50.2

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.8

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.AMDRadeonX3000 1.3.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleBacklight 170.8.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.kext.AMD6000Controller 1.3.8

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.2f1

com.apple.driver.AppleMultitouchDriver 304.9

com.apple.driver.AppleHIDTransport 5

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.50.2

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.driver.AppleHDAController 272.50.2

com.apple.iokit.IOHDAFamily 272.50.2

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.kext.AMDSupport 1.3.8

com.apple.AppleGraphicsDeviceControl 3.11.33

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOUSBMassStorageClass 4.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.2

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.1

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac12,1, BootROM IM121.0047.B22, 4 processors, Intel Core i5, 2.5 GHz, 12 GB, SMC 1.71f22

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384847304E532D434720

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384847304E532D434720

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST3500418AS, 500.11 GB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB 2.0 Hub [MTT]

USB Device: Portable Super Multi Drive

USB Device: Ext HDD

USB Device: FCR-HS219/1 Mobile Reader

USB Device: USB 2.0 Hub

USB Device: My Passport 07B8

USB Device: Microsoft¬Æ SideWinder¬Æ Plug & Play Game Pad

USB Device: IR Receiver

USB Device: Card Reader

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Backup+ Mac SL

USB Device: USB 2.0 Hub [MTT]

USB Device: USB 2.0 Hub

USB Device: Microsoft SideWinder Precision Pro (USB)

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: iMac, Apple Inc., 25.1

iMac (21.5-inch Mid 2011), OS X El Capitan (10.11)

Posted on Oct 4, 2015 9:08 AM

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Answer 1

Linc Davis

Level 10

209,541 points

Oct 4, 2015 12:33 PM in response to rxman1975

Please disconnect the "Pogoplug" device and remove the software. See whether the panics stop.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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