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Phone is Burning Hot, Screen is Black

For a while now my phone has been exceptionally warm, I noticed it a few weeks ago when the screen popped out on one side. Until this week it only got hot when charging but then it became hot if I used it for more than an hour consecutively. Last night I left it to charge overnight for the first time in a while and I woke up to the phone burning me from how hot it was. It stayed that hot for over an hour after I unplugged it and would not turn on. I've passed the one year warranty a couple months ago, is there a way to fix this without taking it in? Or at the very least does anyone know what the problem is?

iPhone 5c, iOS 9.0.1

Posted on Oct 4, 2015 12:30 PM

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Posted on Oct 4, 2015 4:22 PM

TThanks for that comment my iPhone is the same. I've got the same problem phone is warm and black scree. What have you done that I could try. Should I ring Apple?

5 replies

Oct 4, 2015 12:42 PM in response to thisshouldn'tbesohard

If your screen popped up on one side, this might be a battery problem. Switch off the phone and take it to an Authorized Apple Service Provider or Apple Store next to your place to get it checked.

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support


Out-of-warranty repair service

If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions

Model Out-of-warranty service fee Battery service*
iPhone 6s Plus, iPhone 6 Plus $329

$79
*available only if battery
fails Apple’s diagnostic test

iPhone 6s, iPhone 6 $299
iPhone 5s, iPhone 5c, iPhone 5 $269
iPhone 4s $199
iPhone 4, iPhone 3GS, iPhone 3G $149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

copied from: Service Answer Center - iPhone

Oct 4, 2015 12:58 PM in response to thisshouldn'tbesohard

Stop using it and plugging it in. Power it off and leave it tang way until you can get it checked out. You could well have a very serious battery issue and you should take it in to an Apple Store or authorized service center as soon as you can. Even if out of warranty, it's important to get it seen to as some rare Lithium battery failures can be serious (start fires and such).


if it got that hot, and is swelling enough to push out the display, that battery issue could be serious.

Phone is Burning Hot, Screen is Black

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