when I view Mail on the iPad and iPhone it always goes back to an old mail, not the one I recently viewed and read.
THis happened when I updated to iOS 9. So now to see the recent mail I have to scroll all the way up in the list of messages.
HOw can I fix this? Or is this a bug?
iPad Air, iOS 9.0.2
Hi Judy,
i just removed the corresponding mail account (switched it off in settings > accounts and passwords) started Mail, closed Mail, switched the account back on. Everything seems to work fine now.
hope this helps!
Hi Judy,
i just removed the corresponding mail account (switched it off in settings > accounts and passwords) started Mail, closed Mail, switched the account back on. Everything seems to work fine now.
hope this helps!
p.s. You don’t have to scroll through all mails when the problem remains. Just press the status bar (e.g. next to the WiFi symbol) and Mail will scroll up to the top of the list.
Afraid that didn't work for me - and I have tried every suggestion on this thread. It is clearly a fundamental bug in the Mail software and Apple really needs to address it - of course there are temporary fixes and ways to deal with the scrolling, but these should not be necessary!
Still no solution to the issue? No response from Apple? And the question happens to be in Apple site. Where is their customer service? Why don’t they shut down the customer service interface then ...!!!!!
One year on and Apple still haven't fixed this issue - do they even know it exists? Do they CARE if it is causing us to be frustrated? I guess not. This is typical of the way Apple has turned out, getting more and more disgusted with Apple on a daily basis - but (And I think they realise this) I have too many Apple devices to make a change.
Still on iOS 11.0.2!
On both iPad and iPhone.
My husband and I have this problem too and it’s a real pain!
Did you find a fix? It’s Dec 2017 and it’s not fixed on my iPad!
Same here!! Still no fix?
So good to know! That works!!!! I have been trying to figure that out for months!!!!!
SStill happens with 9.2
I'm experiencing the same issue only on iPad Pro; not on iPhone 6 or PowerBook G4.
The problem is on my iPad Air since upgrading to iOS 9.
IT happens when I view mail.
IT also happens when I am already viewing a mail, click on a link.
When I return from the link it doesn't go to the mail I was reading previously, it goes to some random earlier mail way down the list.
SO annoying.
For me, it's only an issue when opening the Mail app on the iPad Pro. It always opens to the same old message. Once I've scrolled up and viewed newer email messages it's fine, until I close out of Mail. When I reopen Mail the same old message will be highlighted and I'll have to scroll again to get new messages. It IS annoying.
Mail viewing goes back to old message
