HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
Judy
Level 4 (2,259 points)
Safari

Q: Mail viewing goes back to old message

when I view Mail on the iPad and iPhone it always goes back to an old mail, not the one I recently viewed and read.

THis happened when I updated to iOS 9. So now to see the recent mail I have to scroll all the way up in the list of messages.

HOw can I fix this? Or is this a bug?

iPad Air, iOS 9.0.2

Posted on Oct 4, 2015 11:20 AM

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Judy

Q: Mail viewing goes back to old message

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  • Helpful answers

  • by Judy,

    Judy Judy Dec 20, 2015 11:41 PM in response to Judy
    Level 4 (2,259 points)
    Safari
    Dec 20, 2015 11:41 PM in response to Judy

    SStill happens with 9.2

  • by Torquil,

    Torquil Torquil Dec 23, 2015 10:11 AM in response to Judy
    Level 1 (0 points)
    Dec 23, 2015 10:11 AM in response to Judy

    I'm experiencing the same issue only on iPad Pro; not on iPhone 6 or PowerBook G4.

  • by Judy,

    Judy Judy Dec 23, 2015 3:18 PM in response to Torquil
    Level 4 (2,259 points)
    Safari
    Dec 23, 2015 3:18 PM in response to Torquil

    The problem is on my iPad Air since upgrading to iOS 9.

    IT happens when I view mail.

    IT also happens when I am already viewing a mail, click on a link.

    When I return from the link it doesn't go to the mail I was reading previously, it goes to some random earlier mail way down the list.

    SO annoying.

  • by Torquil,

    Torquil Torquil Dec 23, 2015 8:07 PM in response to Judy
    Level 1 (0 points)
    Dec 23, 2015 8:07 PM in response to Judy

    For me, it's only an issue when opening the Mail app on the iPad Pro. It always opens to the same old message. Once I've scrolled up and viewed newer email messages it's fine, until I close out of Mail. When I reopen Mail the same old message will be highlighted and I'll have to scroll again to get new messages. It IS annoying.

  • by ArchonOSX,

    ArchonOSX ArchonOSX Jan 14, 2016 9:21 AM in response to Torquil
    Level 1 (9 points)
    Mac OS X
    Jan 14, 2016 9:21 AM in response to Torquil

    Try deleting the message it goes to and see if that changes things.

     

    I know this is not a fix but others have suggested deleting the entire mail account and reinstalling it from the Settings panel. That seems more severe and I don't know if anyone has gotten that to work.

     

    I deleted a message and it now goes to the next message to the top. I am worried it might get stuck on that one now.

  • by TweakeNL,

    TweakeNL TweakeNL Mar 1, 2016 11:44 AM in response to Judy
    Level 1 (0 points)
    Mar 1, 2016 11:44 AM in response to Judy

    I Have the exact same problem. It's really annoying.

  • by bluemarlin,

    bluemarlin bluemarlin Apr 17, 2016 6:58 AM in response to TweakeNL
    Level 1 (4 points)
    Apr 17, 2016 6:58 AM in response to TweakeNL

    This is happening on my iPad Pro, as well.  Like you said, it's annoying.  Anyone found a cause, or better yet, a fix for this bug?

  • by Judy,

    Judy Judy Jul 7, 2016 12:18 PM in response to Judy
    Level 4 (2,259 points)
    Safari
    Jul 7, 2016 12:18 PM in response to Judy

    iit's still happening. Has anyone found a solution?

  • by Jdickson1164,

    Jdickson1164 Jdickson1164 Jul 20, 2016 5:32 PM in response to Judy
    Level 1 (4 points)
    Jul 20, 2016 5:32 PM in response to Judy

    on my iPad Pro, if you delete the most recent email, it will load the next one, then will open on that email the next time.  Still quite annoying, but at least you don't have to scroll through hundreds of emails every time you open the app.  Also, it does not behave this way with my work outlook account, only my POP accpunt through my ISP.

  • by Judy,

    Judy Judy Jul 27, 2016 5:07 AM in response to Jdickson1164
    Level 4 (2,259 points)
    Safari
    Jul 27, 2016 5:07 AM in response to Jdickson1164

    I Tried that, deleting the most recent email. It seemed to work but then it started happening again.

    FOr now, I just go to the first message in the list and work my way backwards. Still annoying.