New Retina MacBooks not compatible with Virgin Media Superb 2

Question

New Retina MacBooks not compatible with Virgin Media Superb 2

Hey everyone,

Anyone else noticed that the Retina MacBook don't seem to work properly if you are on Virgin Media superhub 2.

£1100 I spent on this notebook and I can't browse the internet for more than 60 seconds without a 5 minute long drop out.

Have consulted the virgin media forums, changed a couple of settings but the MacBook works EVERYWHERE else (work, friends houses, families houses, Starbucks).

Baffling.

Can't tell if it's a El Capitan issues as my iMac seems to work and it's on Mavericks.

I'm baffled, upset and very annoyed.

Skyping is IMPOSSIBLE due to the disconnect after around a minute even though the WiFi signal bar shows as full throughout.

Posted on Oct 4, 2015 12:45 PM

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Answer 1

Oct 14, 2015 4:30 AM in response to Aaron O-' Neill__

Hey,

I too have the new MacBook (retina, 12-inch, Early 2015) and I'm having the same problems as does a friend of mine with the same Mac.

Internet just drops every now and again and I either have to wait a few minutes (which feels like forever) or disconnect and reconnect and it happens all the time. No matter where I am in terms of distance from router it happens everytime. I also have Virgin with Fibre Optic, however it drops connection at work who have BT and at a friends who has Sky, so not sure it's a Virgin issue. My iMac retina runs perfectly on my Virgin internet.

They had a similar issue with the MacBook Air's when they came out and you just returned it to Apple they either fixed it or gave you a new one so they could send your faulty one off for testing.

Let me know if you figure it out. I think I'm going to just book a Mac appointment.

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Answer 2

Oct 14, 2015 6:07 AM in response to lixfourteeneleven

I sorted this issue actually by doing the following:

Open finder > Go > Computer > Mac HD > Library > preferences > SystemConfiguration

Make a back up of those files and then delete them all and reboot the mac.

Let me know if this helps you too!

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Answer 3

juliouno

Level 1

0 points

Jan 24, 2016 5:04 AM in response to Aaron O-' Neill__

I have had this problem with a new MBP that I got in November 2015. I am on with Virgin broadband and haven't had any problems with it before I got this computer. One of my housemates has just got a new MBP and has had similar problems. Are Mac to anyone doing anything about this problem?

Many thanks

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Answer 4

Apr 30, 2016 12:33 AM in response to Aaron O-' Neill__

Same problem with my Macbook Air 2013 and new retina Macbook 12"

The problem has existed for at lest a year, not sure if either company is doing anything about it.

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Answer 5

Jun 26, 2016 9:22 AM in response to Aaron O-' Neill__

Hi

I just logged in to say that this tip has helped! I was having a super speedy connection for approximately 1 minute with a few minutes drop out in between.

I did what you advised and deleted those preferences, rebooted and so far (been 30 minutes) without a single problem, I hope this advise helps others too as I was getting very frustrated having bought a brand new mac, having fibre optic and getting a worse connection that I did with 56k back in the day!

Thanks again

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