anonymoussir

Q: Apple ID on El Capitan does not work at all

HI everyone,

 

so I had some issues installing El Capitan yesterday but after I put my MacBook Pro into safe mode it all worked out OK, besides the fact that El Capitan is making the 3 year old Mac run about as fast as a dying 5,000,000 year old tortoise but I will forgive that for now.

 

the main problem is, I cannot sign into my Apple ID in El Capitan *at all*. I have two step verification which worked fine in Yosemite. I would just create an app specific password for iMessage, FaceTime, etc. it worked the day of the installation before the actual installation. Now, however, when I try my regular password, it says "authentication error". When I try the app specific password, it says "wrong password". therefore, I can't sign into iMessage, FaceTime, iCloud, etc. and I cannot use AirDrop or Handoff BECAUSE I cannot sign in.

 

what do I do? Besides this, the rest of the system seems to work fine and I am sure that the ridiculously slow speed will subside after a few days.

 

also, please forgive my capitalization errors. I am typing on my iPad and this discussion forum doesn't capitalize normally for some reason.

 

thank you all for your help!

MacBook Pro, OS X El Capitan (10.11), null

Posted on Oct 4, 2015 3:22 PM

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Q: Apple ID on El Capitan does not work at all

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  • by C4sidney,

    C4sidney C4sidney Jan 10, 2016 9:32 AM in response to Just hanging
    Level 1 (0 points)
    Jan 10, 2016 9:32 AM in response to Just hanging

    I tried both solutions here.  The solution by means of Terminal function worked first time when upgrading to El Capitan, but today had again the same problem that any application that requires signing to iCloud accounts (I Tunes, FaceTime) gets hung in signing in process and then have no otters option by to force shut the computer to close that application.  I tried signing through the internet options proposed and the computer is hung signing in again.  I don't understand why the heck an operating system upgrade should create such problems. I bought Apple computer and products precisely because they advertise a close system avoids all this crap.....

  • by Zorphflight,

    Zorphflight Zorphflight Jan 11, 2016 9:11 AM in response to aPenguin
    Level 1 (0 points)
    Jan 11, 2016 9:11 AM in response to aPenguin

    Thank you! This worked great.  Ends much frustration for me.

  • by sabriels,

    sabriels sabriels Jan 12, 2016 3:27 PM in response to aPenguin
    Level 1 (0 points)
    Jan 12, 2016 3:27 PM in response to aPenguin

    Thank you! I was able to login to my appleID online, in iTunes and App Store on my iPhone and MacbookPro but not my iMac with El Capitan on it. After hours of combing though threads and trying everything in the world, except for maybe squeezing goat testicles while chanting incantations around a smoky fire, that administrator sudo code fixed it! Thank You, thank you, thank you!

  • by Sameelawyer,

    Sameelawyer Sameelawyer Jan 16, 2016 12:30 AM in response to aPenguin
    Level 1 (0 points)
    Jan 16, 2016 12:30 AM in response to aPenguin

    Hi,

    Thank you so much it worked. I could finally log into my App store and iTunes.

  • by eworkflow,

    eworkflow eworkflow Jan 21, 2016 6:12 PM in response to aPenguin
    Level 1 (0 points)
    Jan 21, 2016 6:12 PM in response to aPenguin

    The sudo command solution worked for me but only until I rebooted my iMac. After the first reboot my Apple ID login to App Store hangs again. BTW my iMac lost S/N after installing El Capitan ("Serial Number Unavailable"). My case is currently handled by an Apple Senior Advisor and will post my solution update here when available.

  • by jtwadsworth,

    jtwadsworth jtwadsworth Jan 24, 2016 7:38 AM in response to anonymoussir
    Level 1 (0 points)
    Jan 24, 2016 7:38 AM in response to anonymoussir

    I'm having a similar problem and have read many forums about fixes.  Basically Messages and FaceTime fail to login although all other iCloud / AppleID functions are fine.  I've done all the other "fixes" listed on multiple forums to no solution.  I've even reinstalled El Capitan on the advice of the senior advisor Shawn Foster who I spent an hour with on the phone.  He was to call me back after my reinstall of the OS to keep working on the problem but that was a week ago and he continues to not return messages left on his voicemail. Very frustrating.

     

    The serial number, date/time, location are all accurate.  This Terminal option from apenguin does not fix the problem; this seems like a server side problem with Apple and nothing to do with the computer.

  • by jtwadsworth,

    jtwadsworth jtwadsworth Jan 24, 2016 8:36 AM in response to jtwadsworth
    Level 1 (0 points)
    Jan 24, 2016 8:36 AM in response to jtwadsworth

    Here is the error I get:

     

    Screen Shot 2016-01-24 at 10.41.33 AM.png

  • by Sameelawyer,

    Sameelawyer Sameelawyer Jan 24, 2016 8:49 AM in response to jtwadsworth
    Level 1 (0 points)
    Jan 24, 2016 8:49 AM in response to jtwadsworth

    I think you should just downgrade it to Yosemite. It is much better. I had the same problem. I erased the whole system. I downloaded the Yosemite on Torrent. Then installed it. Now, I have no problem whatsoever and everything works just fine. By the way, there isn't a huge difference between Yosemite and El Capitan.

  • by jtwadsworth,

    jtwadsworth jtwadsworth Jan 25, 2016 3:18 PM in response to Sameelawyer
    Level 1 (0 points)
    Jan 25, 2016 3:18 PM in response to Sameelawyer

    I'm not sure it's just with El Capitan.  My other computers have it and have no problem.  For some reason the Apple servers have stopped authenticating this particular PC and they are not helping at all to fix it...the Tier 2 agent is not answering my multiple messages left for him.  I've read multiple forums about this and it apparently is a server side fix only once all the other steps have been done to no avail.

  • by the-big-eye,

    the-big-eye the-big-eye Jan 26, 2016 1:31 PM in response to jtwadsworth
    Level 1 (0 points)
    Jan 26, 2016 1:31 PM in response to jtwadsworth

    I had this same problem, of not being able to log into anything related to my Apple ID, after migrating some users to one particular iMac.  Several other iMacs were working fine with my Apple ID.  I spent an entire day trying out EVERY suggestion in this thread, including rebuilding El Capitan.  What finally worked for me was rebuilding the Permissions.  The clue to this was getting an error message when I first started up iTunes that said I was not "Authorized to do this" activity.  However, El Capitan no longer allows rebuilding the Permissions through the Disk Utility (I have no idea why).  I read somewhere that Apple is now taking care of the Permissions in some other way???

     

    Anyway, I was able to still rebuild the permissions using the free El Capitan version the utility Onyx.  Many thanks to Titanium Software for this handy app.  Now all things iCloud are working well.  In fact, the entire computer is now working much faster than before.


    Any of you who haven't been able to get any satisfaction from the other solutions in this thread might want to try it.

  • by Rajesh Ravindran,

    Rajesh Ravindran Rajesh Ravindran Jan 27, 2016 9:14 AM in response to aPenguin
    Level 1 (0 points)
    Jan 27, 2016 9:14 AM in response to aPenguin

    Thanks a lot !!!, This works for me

  • by Gloyyo,

    Gloyyo Gloyyo Jan 30, 2016 5:18 PM in response to aPenguin
    Level 1 (0 points)
    Jan 30, 2016 5:18 PM in response to aPenguin

    Great, I worked...

    THANK YOU

  • by eworkflow,

    eworkflow eworkflow Feb 1, 2016 12:26 PM in response to anonymoussir
    Level 1 (0 points)
    Feb 1, 2016 12:26 PM in response to anonymoussir

    My graceously aging off-warranty iMac lost S/N after installing El Capitan ("Serial Number Unavailable") and hanged whenever attempting to use my Apple ID. The only solution that worked for me was to reserialize it.

     

    Luckily, I got an assistance with it from Apple which, within 1.5 from my initial call, authorized that job and directed me to a local Apple-authorized service at Microcenter store in Flushing, NY. Ironically, the service manager, after I dragged my heavy iMac there (they do not provide appointment scheduling and not even an ability to talk directly to a Mac tech over the phone) informed me they do not perform deserialization on Macs. Luckily, Apple immediately assisted me over the phone by setting an appointment 2 hours later in a NYC Apple store located 1 hour drive away from that inferior service operation at Microcenter. I was out of the Apple store in 20min with my iMac reserialized free of charge.

     

    Important related questions remain: why Apple does not know what are the actual capabilities of the authorized service places, why there is no tiered catalog of services to avoid similar confusion and why clients are not made aware of it?

  • by Eaglesfan2,

    Eaglesfan2 Eaglesfan2 Feb 3, 2016 1:19 PM in response to roccoadc
    Level 1 (0 points)
    Feb 3, 2016 1:19 PM in response to roccoadc

    this didnt work for me

  • by Momasweden,

    Momasweden Momasweden Feb 5, 2016 12:11 PM in response to aPenguin
    Level 1 (0 points)
    Feb 5, 2016 12:11 PM in response to aPenguin

    Hello aPenguin, Thank u for help, I followed your comment and now i can login to my App Store on my mac , but i cant login to my facetime and imessage , can you please help me?

    Much respect

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