Canon Maxify MB5360 El Capitain Scanner not working

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geofili Author

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Canon Maxify MB5360 El Capitain Scanner not working

I recently purchased the MAXIFY MB5360 all in one printer which has been working perfectly with MAC OSX Yosemite.

Since upgrading to OSX El Capitan the scanner function no longer works.

I get the following error message when trying to use the scanner:

An error occurred while communicating with the scanner (-9923)

I have uninstalled the printer and deleted the drivers from the /Library/Canon

I have downloaded and installed the latest drivers from the Canon website that state they support OSX 10.11

I have tried contacting Canon but have not received a response.

Does anybody know how to get the MAXIFY printer scanner working in El Capitan?

Mac Pro, Mac OS X (10.7.1), null

Posted on Oct 4, 2015 3:32 PM

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Answer 1

Oct 4, 2015 3:38 PM in response to geofili

Not sure where you see drivers for v10.11 El Capitan here > http://supportdrivers.info/canon-maxify-mb5360-drivers/

I see this:

Canon MAXIFY MB5360 drivers for MAC OS X

OS X Yosemite v10.10 Mavericksv10.9 etc.

See if a reset works.

Reset the print system.

Open System Preferences > Printers & Scanners then select the Print tab.

Then right or control click your printer on the left then click Reset Print System

Then restart your Mac and your printer to test.

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Answer 2

geofili Author

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Oct 4, 2015 3:49 PM in response to Carolyn Samit

Thanks for your response.

Resetting the printer did not solve the issue.

The drivers for 10.11 have been released for my region (Oceanian) - I got them from canon.co.nz here:

http://search-nz.canon.co.nz/canon__nz_en__nz_en/search.x?q=&ie=utf8&cat=0&ct=Su pport&pagemax=10&imgsize=1&pdf=ok&zoom=1&hf=category%09zubaken&cf=model_sm%3AMAX IFY+MB5360&modelName=MAXIFY+MB5360&pid=kVDgeo0lMcgU_49GXv3lSQ..&qid=ls6dR4ACpZqk Im4kVVWoHd-B52mgXtus&d=DOWNLOADS%09OS+X+v10.11

MB5300 series CUPS Printer Driver Ver. 11.7.1.0 (OS X)

Outline (Standard) This is a printer driver for your selected model. For an enhanced user experience we also recommend installing My Image Garden software. Update History [Ver.11.7.1.0] - OS X El Capitan (v10.11) has been added as a supported OS. -

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Answer 3

Oct 4, 2015 3:53 PM in response to geofili

Ok. I see it now. Thank you!

Just to make sure, you followed these instructions to the letter?

Setup instruction

Procedures for the download and installation

1. Download the file. For the location where the file is saved, check the computer settings.
2. Double-click the downloaded file and mount it on the Disk Image.
3. Double-click the mounted Disk Image.
4. Double-click the packaged file in the folder. Installation starts automatically.

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Answer 4

geofili Author

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Oct 4, 2015 4:03 PM in response to Carolyn Samit

Yes, I installed all drivers correctly following the corresponding instructions.

There are 6 drivers to install in total:

MB5300 series CUPS Printer Driver Ver. 11.7.1.0 (OS X)

Quick Toolbox Ver. 1.1.0 (OS X)

Speed Dial Utility Ver. 1.6.0 (OS X)

IJ Scan Utility Ver. 2.1.6 (OS X)

ICA Driver Ver. 4.0.0 (OS X)

Canon IJ Network Tool Ver. 4.6.0 (OS X)

After installing the drivers the printer can Print but it does not recognise the multifunction features such as Scan or Fax.

I emailed Canon support but I am still waiting for their response.

Like I said, everything worked perfectly in Yosemite so it must be a problem with their drivers and El Capitan.

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Answer 5

geofili Author

Level 1

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Oct 4, 2015 6:32 PM in response to geofili

I received the following response from Canon which has resolved the problem:

Thank you for contacting Canon New Zealand.

It is possible that you have damaged or incomplete driver and software, and we will need to perform a total clean reinstallation to resolve the issue. This can be done by removing all Canon drivers as well as printer library files and the configured printer itself. After that, you must download and install the driver and software. The steps required to do this are as follows:

1. Disconnect the USB Cable from the Mac and turned off the printer.

2. Delete the printer:

- Click Apple (icon) at the top left corner of your Macintosh screen.

- Click System Preferences.

- Double click on Print & Fax or Printers and Scanners.

- Click Canon printer.

- Click ➖ to delete the printer.

3. Uninstall the printer driver and software from your Hard Drive:

- Click Go across the top of your Macintosh screen.

- Click Computer.

- Click on your Hard Drive.

- Click Library.