Q: Canon Maxify MB5360 El Capitain Scanner not working
I recently purchased the MAXIFY MB5360 all in one printer which has been working perfectly with MAC OSX Yosemite.
Since upgrading to OSX El Capitan the scanner function no longer works.
I get the following error message when trying to use the scanner:
An error occurred while communicating with the scanner (-9923)
I have uninstalled the printer and deleted the drivers from the /Library/Canon
I have downloaded and installed the latest drivers from the Canon website that state they support OSX 10.11
I have tried contacting Canon but have not received a response.
Does anybody know how to get the MAXIFY printer scanner working in El Capitan?
Mac Pro, Mac OS X (10.7.1), null
Posted on Oct 4, 2015 3:33 PM
I received the following response from Canon which has resolved the problem:
Thank you for contacting Canon New Zealand.
It is possible that you have damaged or incomplete driver and software, and we will need to perform a total clean reinstallation to resolve the issue. This can be done by removing all Canon drivers as well as printer library files and the configured printer itself. After that, you must download and install the driver and software. The steps required to do this are as follows:
1. Disconnect the USB Cable from the Mac and turned off the printer.
2. Delete the printer:
- Click Apple (icon) at the top left corner of your Macintosh screen. - Click System Preferences. - Double click on Print & Fax or Printers and Scanners. - Click Canon printer. - Click to delete the printer.
3. Uninstall the printer driver and software from your Hard Drive:
- Click Go across the top of your Macintosh screen. - Click Computer. - Click on your Hard Drive. - Click Library. - Click Printers. - Click Canon and make sure to move all the Canon files into Trash.
4. Uninstall from the Download folders:
- Click Go across the top of your Macintosh screen. - Click Applications. - Click Downloads. - Click Canon and move all the Canon files into Trash.
5. Open the Trash icon and select “Empty Trash”.
6. Repair Disk Permissions:
- Click Go across the top of your Macintosh screen. - Click Utilities. - Double click on Disk Utilities. - Click on your Hard Drive. - Click on Repair Disk Permission.
7. Restart the Macintosh system, and then turn on the printer.
8. Proceed with the reinstallation process. Please click the links below.
MB5300 series CUPS Printer Driver Ver. 11.7.1.0 (OS X) http://support-nz.canon.co.nz/contents/NZ/EN/0100613202.html
IJ Scan Utility Ver. 2.1.6 (OS X) http://support-nz.canon.co.nz/contents/NZ/EN/0200433417.html
ICA Driver Ver. 4.0.0 (OS X) http://support-nz.canon.co.nz/contents/NZ/EN/0100658616.html
9. Do not connect the USB Cable until prompted to do so.
10. Restart the computer once the installation process has been completed. |
Posted on Oct 4, 2015 6:32 PM