I updated my iPhone 4 with ios9. Now it's locked on the white screen. The Verizon store told me to restore the phone but itunes won't let me because I have to turn off "Find my Phone." I can't because it's locked on the white screen. What do I do?

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I updated my iPhone 4 with ios9. Now it's locked on the white screen. The Verizon store told me to restore the phone but itunes won't let me because I have to turn off "Find my Phone." I can't because it's locked on the white screen. What do I do?

iPhone 4, iOS 9

Posted on Oct 4, 2015 4:23 PM

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Answer 1

Demo

Level 10

166,494 points

Oct 4, 2015 4:28 PM in response to emilyfromlewiston

Try a forced restart and see if that brings the phone back to a usable state,

To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

If that doesn't work, try restoring with recovery mode.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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