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Airport Tower keeps disappearing in the Airport Utility

Running OSX version 10.9.5

Airport Utility version 6.3.2

Airport Extreme Tower A1521 with a green light.

Internet works fine.

Tower appears in Utility upon restart for less than a minute then disappears.

Cannot adjust settings etc....

Solutions?

Settings?

Thanks.

iMac, OS X Mavericks (10.9.5)

Posted on Oct 4, 2015 4:17 PM

Reply
2 replies

Oct 4, 2015 5:22 PM in response to putyourshoeson

Reset the Airport to factory and start over.


This is not uncommon problem.. I recommend the following.. and it applies equally well to Mavericks.


The best way to test is full factory reset.

Factory reset universal

Power off the AE.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the AE to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.



Then redo the setup from the computer with Yosemite.

1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

eg AEgen5 and AEwifi for basestation and wireless respectively.


Even better if the issue is more wireless use AE24ghz and AE5ghz with fixed channels as this also seems to help stop the nonsense.


2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.


3. Ensure the AE always takes the same IP address.. this is not a problem if the AE is setup as router but is a problem in bridge.. you can use dhcp reservation in the main router or try using static IP in the AE.

Re: airport time capsule keeps disconnecting


4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric..


5. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.

User uploaded file

Oct 4, 2015 5:23 PM in response to putyourshoeson

Try the following on your Mac......


Open System Preferences (gear icon on the dock)

Open Network

Click on WiFi on the left panel to highlight it

Click Advanced at the lower right of the window

Click the TCP/IP tab

Make sure that the setting for Configure iPv6 is set to Link Local Only

Click OK

Click Apply


Click on Ethernet to highlight it

Click Advanced at the lower right of the window

Click the TCP/IP tab

Make sure that the setting for Configure iPv6 is set to Link Local Only

Click OK

Click Apply


Restart the Mac


Try the following on the AirPort Extreme.....


Open AirPort Utility

Click on the AirPort Extreme, then click Edit in the smaller window that appears

Click the Internet tab at the top of the window

Click the Internet Options button

Make sure that the setting for Configure iPv6 is set to Link Local Only

Click Save

Click Update at the lower right and allow a full minute for the AirPort Extreme to restart

Airport Tower keeps disappearing in the Airport Utility

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