trying to get online help for some issue but the system does not recognise my modern mac mini's serial number: C0********JD0 (no 'O' in serial number, all Os are zeros) - 2.3Ghz Intel Core i5
<Personal Information Edited by Host>
Mac mini, OS X Mountain Lion (10.8), null
The number is valid > http://www.everymac.com/ultimate-mac-lookup/?search_keywords=C07G5NTMDJD0
Tell us The Story of what actions you are taking - start with the URL of the starting page of the process so we can see if it is "just you"
First, it is best not to reveal sensitive info here (such as serial numbers); now, as this is yours:
http://www.everymac.com/ultimate-mac-lookup/?search_keywords=C07G5NTMDJD0
it may be because your warranty has expired, so you would need to pay for tech support.
FWIW, if the serial number is valid, entering it on the support page
will at least tell you your support options. Just did this with my 2010
Mini (obviously long since out of any warranty) and it did tell me I had
no support options (obviously) but did display multiple contact items.
Did you do a copy and paste from the About This Mac dialog box?
Entering the SN her
https://selfsolve.apple.com/wcResults.do
returns
We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.
lllaass wrote:
Entering the SN her
https://selfsolve.apple.com/wcResults.do
returns
We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.
I just checked that and for my 2010 Mini it returned Valid Purchase date and of
course phone and repair coverage has expired (had to remove the wcResults.do
in order to get the serial number entry box). I did a copy and paste from the About This Mac
dialog.
So, I wonder if the OP was simply not entering the number properly or whether there is
something else that isn't right?
I do recall at some point, not exactly sure when, but at some point the automatic registration at
first boot took over from having to manually register a new purchase.
woodmeister50 wrote:
lllaass wrote:
Entering the SN her
https://selfsolve.apple.com/wcResults.do
returns
We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.
I just checked that and for my 2010 Mini it returned Valid Purchase date and of
course phone and repair coverage has expired (had to remove the wcResults.do
in order to get the serial number entry box). I did a copy and paste from the About This Mac
dialog.
So, I wonder if the OP was simply not entering the number properly or whether there is
something else that isn't right?
I do recall at some point, not exactly sure when, but at some point the automatic registration at
first boot took over from having to manually register a new purchase.
EveryMac result and selfsolve failure just proves that the number is valid and is 'wacko' in Apple's database (happens more often than one would hope)
That's the reason the > contact us < is at the end of the error message. They want you to call them because it will take an Apple Real Person to deal with this
why does apple support not recognise my mac mini's serial number?
