ryleepkl

Q: IMessage and FaceTime has my wrong number

My iMessage and FaceTime has the wrong number and i can not change it! I have shut my phone off lots, but its still not working. How do i change it back to the right number?

iPhone 5, iOS 9.0.1

Posted on Oct 4, 2015 6:46 PM

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Q: IMessage and FaceTime has my wrong number

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 5, 2015 6:55 AM in response to ryleepkl
    Community Specialists
    Oct 5, 2015 6:55 AM in response to ryleepkl

    Hi ryleepkl,
     

    If iMessage and FaceTime on your Mac have the wrong phone number, use these steps from the "Unlink a phone number" section of iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage.
     

    Unlink a phone number

    To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:

    • Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

    This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.

    Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.


    Next, use the steps in the same article to link your phone number again.


    Best Regards. 

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 5, 2015 12:32 PM in response to ryleepkl
    Level 9 (73,348 points)
    Applications
    Oct 5, 2015 12:32 PM in response to ryleepkl

    Hi,

     

    I have seen people use this item https://selfsolve.apple.com/deregister-imessage

     

    Your listed specs only seem to refer to an iPhone.

    Is there a Mac in the set up ?

     

     

    3Sigcopy2.png

    8:32 p.m.      Monday; October 5, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad