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My mac keeps freezing and crashing

Hello everyone!


I have a late 2013 Macbook Pro. When I was on Mavericks, it was wonderful, everything running nicely.


When upgraded to Yosemite, the freezing began, first on Safari, than in the system itself. It kept frozen for like a minute. This happened missing a day from each other.


Now, on El Capitan, it freezes 2 times a day, and right after it get back the whole system starts to lag, looks like I have a 2000's computer running GTA V on maximum. It's hard to put it to restart, but when it is back everything is ok again, running fast.


It freezes with no hard work. It never freezes watching a video youtube, but when I'm going through picking one it suddenly crashes. The last one made my cursor huge, 10 times its size. When back, the lag, the restart, and the ok again. The freezes keep lasting a minute more or less.


I don't know what to do anymore. I have done some research on this and found nothing.


My mac has an i5, SSD almost entirely free.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 4, 2015 9:49 PM

Reply
3 replies

Oct 5, 2015 6:41 AM in response to OGELTHORPE

It's here:


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 13-inch, Late 2013)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 494 - SN = D864135T8HEFT5YA1


Video Information: (What does this mean?)

Intel Iris

Color LCD 2560 x 1600


System Software: (What does this mean?)

OS X El Capitan 10.11 (15A284) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.79 GB (198.38 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information: (What does this mean?)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


System Launch Daemons: (What does this mean?)

[loaded] com.apple.FileSyncAgent.sshd.plist - No signature!

[loaded] com.apple.airplaydiagnostics.server.mac.plist - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!

[loaded] com.apple.configureLocalKDC.plist - No signature!

[loaded] com.apple.efax.plist - No signature!

[loaded] com.apple.emlog.plist - No signature!

[loaded] com.apple.gkreport.plist - No signature!

[loaded] com.apple.locate.plist - No signature!

[failed] com.apple.logd.plist [Click for details]

[loaded] org.apache.httpd.plist - No signature!

[loaded] org.cups.cupsd.plist - Invalid signature!

[loaded] org.net-snmp.snmpd.plist - No signature!

[running] org.ntp.ntpd.plist - No signature!

[loaded] org.postfix.newaliases.plist - No signature!

[loaded] ssh.plist - No signature!


Launch Agents: (What does this mean?)

[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[failed] com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support] [Click for details]

[failed] com.parallels.mobile.kextloader.launchdaemon.plist [Click for support] [Click for details]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.parallels.mobile.startgui.launchagent.plist [Click for support] [Click for details]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox UNKNOWN (missing value)

Google Drive Application (/Applications/Google Drive.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

AirDroid UNKNOWN (missing value)


Other Apps: (What does this mean?)

[running] com.apple.photostream-agent - com.apple.photostream-agent: Executable not found!

[running] com.apple.xpc.launchd.oneshot.0x10000001.EtreCheck

[running] com.google.GoogleDrive.6112


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

DirectorShockwave: Version: 12.1.1r151 - SDK 10.6 [Click for support]


User internet Plug-ins: (What does this mean?)

npsf_cef: Version: sf 3.3.2.1 [Click for support]


Safari Extensions: (What does this mean?)

AdBlock


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

4% WindowServer

2% fontd

0% Google Drive

0% cloudpaird


Top Processes by Memory: (What does this mean?)

553 MB kernel_task

393 MB com.apple.WebKit.WebContent(4)

279 MB Safari

147 MB Google Drive

115 MB mdworker(6)


Virtual Memory Information: (What does this mean?)

4.46 GB Free RAM

3.54 GB Used RAM (1.20 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 5, 2015, 10:26:58 AM Self test - passed

Nov 14, 2015 12:49 PM in response to mrnbk

I have a similar problem, my iMac 27" go to gray-white screen for one minute and reboot process, apparently normal. I'm hunting down the culprit of these Kernel Panics, but I have not accomplished anything yet.

By the way the huge cursor is a new feature of the captain, when we lose the cursor on the screen.

We have a very similar list of corrupt preferences.

FileSyncAgent is very suspicious but I don't know how to replace it, someone from this forum could help with that information?


Bye

My mac keeps freezing and crashing

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