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Helpful answers
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Oct 5, 2015 2:44 AM in response to Katinka46by D.Cohen,Hi! Try restarting/resetting your phone.
Try setting up you email account from scratch.
Add an email account on your iPhone, iPad, or iPod touch - Apple Support
Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
https://support.apple.com/en-us/HT201559
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
If these steps don't work, contact Apple and ask for help.