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since my old credit card was stolen, i am unable to log on to my Apple ID to update the payment information to my new card.

and my Apple ID has now been blocked. if i set up a new one i will lose access to my old apps, and so will the people on Family Sharing for my blocked account. does anyone know if there is there a way to unblock?

MacBook Pro, OS X Mountain Lion (10.8.4), installed but not running

Posted on Oct 5, 2015 5:26 AM

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Posted on Oct 6, 2015 10:12 AM

Apple ID security issues -

Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

1. Go to http://www.apple.com/support/appleid/

2. Choose Contact Support and click Contact Us

3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

4. Choose, No Thanks, Continue

5. Choose the best method for you for contacting Apple


Late 2012 Mac mini, OS X El Capitan 10.11; Apple Watch, 38 mm silver AL, Watch OS 2; iPad Air 2 & iPhone 6+, iOS 9.0.2

2 replies
Question marked as Best reply

Oct 6, 2015 10:12 AM in response to rossettazawc

Apple ID security issues -

Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

1. Go to http://www.apple.com/support/appleid/

2. Choose Contact Support and click Contact Us

3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

4. Choose, No Thanks, Continue

5. Choose the best method for you for contacting Apple


Late 2012 Mac mini, OS X El Capitan 10.11; Apple Watch, 38 mm silver AL, Watch OS 2; iPad Air 2 & iPhone 6+, iOS 9.0.2

since my old credit card was stolen, i am unable to log on to my Apple ID to update the payment information to my new card.

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