after upgrading to IOS 9.0.2, am unable to import photos from my iPhone 6s to my mac Photos/Image Capture app

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after upgrading to IOS 9.0.2, am unable to import photos from my iPhone 6s to my mac Photos/Image Capture app

after upgrading my 6S to iOS 9.0.2, i found that Photos app on mac OS X is unable to detect any photos in my iPhone when plugged in with the lightning cable. instead, my iPhone shows up under section "Import" as simply "Apple iPhone" instead of the actual iPhone name that I had set, and showing the text "No Photos". i experience the same behaviour for both Photos app on mac OS X Yosemite and El Capitan.

i also tried importing using "Image Capture", but experienced the same issue for both Yosemite and El Capitan, i.e. no photos were detected (shows up as "No Photos"), and under devices, "Image Capture" app shows "Apple iPhone" instead of the actual iPhone name that i used.

anyone else experiencing this issue or know how to solve it? obviously i have done the basics in multiple permutations to no avail: restarting the Photos app on both macs, restarting my macs, using different lightning cables, using different UBS ports, restarting my iPhone etc.

given the fact that El Capitan and iOS 9.0.2 were released within days of each other, others who experienced photo import issues might be attributing this to the El Capitan upgrade (rightly or wrongly, am still unclear here). but my testing with another mac running Yosemite and failing to import/detect photos suggest otherwise. appreciate any help/wisom. thanks.

products used:

iPhone 6S, 128GB, iOS 9.0.2

MacBook Pro Retina 15" (late 2013), 2.6Ghz i7, 16GB, El Capitan 10.11

iMac 27" (mid 2011), 3.1Ghz i5, 8GB, Yosemite 10.10.5

iPhone 6s, iOS 9.0.2

Posted on Oct 5, 2015 7:06 AM

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Answer 1

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Ralph9430

Level 7

21,756 points

Oct 5, 2015 2:19 PM in response to malaccan

Simple thing to try first. Reset your iPhone. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

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Answer 2

malaccan Author

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Oct 6, 2015 9:36 AM in response to Ralph9430

did a reset on the iPhone by pressing and holding the home + sleep/wake buttons, but seeing the exact same issue. unfortunately ur suggestion did not work.

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Answer 3

Oct 7, 2015 2:31 AM in response to malaccan

Same problem here..

iPhone 5s ios 9.0.2 and El Capitan

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Answer 4

malaccan Author

Level 1

0 points

Oct 8, 2015 4:19 PM in response to malaccan

update:

i restored my iPhone 6s to the factory setting for iOS 9.0.2 and with a clean slate, Photos was able to detect my iPhone and import photos (i took a few random photos to test). however, after restoring from my backup, Photos was not able to detect or import any photos at all from my iPhone.

Turns out, i have in excess of 90,000 photos in my camera roll - and i started deleting them and pairing it down to around 12,000. when i tried importing my photos again, this time with a lot less photos, Photos was able to detect my iPhone and successfully imported the photos!

for those facing a similar issue as me, check if you have a large number of photos in your camera roll - if you do, i suggest backing up your iphone first, and then try deleting a bunch of photos before attempting to re-import. hope this helps.

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Answer 5

trippy61

Level 1

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Oct 12, 2015 2:59 AM in response to malaccan

It took two resets of my iPhone 6, but it now appears to be working

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Answer 6

edern

Level 1

8 points

Oct 19, 2015 3:46 PM in response to trippy61

for my iPhone 6s this problem is only fixed for 1 session,

next restart will be the same problem

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Answer 7

Oct 25, 2015 3:36 AM in response to malaccan

Also have this problem (iPhone 5s on 9.0.2, iMac on El Capitan), only a few images on camera roll. Reset doesn't work. Import detects the phone but no images appear.

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Answer 8

mikkb

Level 1

0 points

Nov 1, 2015 10:30 PM in response to malaccan

I have the exact same issue and its beyond frustrating. I upgraded to El Cap on my MacBook pro and new OS on my iPhone 6. I have tried resetting, restoring, turning off and restarting both whilst connected, whilst disconnected, changed cables and still no success - neither Photos nor Image Capture recognizes my phone and just says "Apple iPhone", yet ITunes does recognize my phone...beyond me. 90000 photo's is a fair amount, I have about 12000 and still have heaps of capacity left. My concern is if I delete all of them (as they're all in the cloud), how do I actually download them to back on my phone/Mac. So confused.....and beyond annoyed.

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Answer 9

edern

Level 1

8 points

Nov 2, 2015 2:46 AM in response to mikkb

a simply trick will help but only for 1 session

after discussing with apples helpline this will help

delete this file com.apple.Image_Capture.plist

its under your username in the library in preferences

/Users/username/Library/Preferences

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Answer 10

trippy61

Level 1

0 points

Nov 9, 2015 3:04 AM in response to edern

After thinking i had this beat in October its back again. Tried looking for com.apple.Image_Capture.plist but can't find it on my mac?? When will Apple fix this i wonder??

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