MAD0084

Q: iTunes 12.3 on Windows 7 stopped working on startup.

This is the error appearing when I open iTunes on startup. Btw my pc is freshly format.

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: iTunes.exe

  Application Version: 12.3.0.44

  Application Timestamp: 56036de5

  Fault Module Name: CoreAudioToolbox.dll

  Fault Module Version: 7.10.5.0

  Fault Module Timestamp: 55e617ae

  Exception Code: c000001d

  Exception Offset: 00006c2a

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

Hoping some help guys ! Thanks in advance !

iPhone 5s, iOS 8.4.1

Posted on Oct 5, 2015 7:19 AM

Close

Q: iTunes 12.3 on Windows 7 stopped working on startup.

  • All replies
  • Helpful answers

  • by Skateri54,Apple recommended

    Skateri54 Skateri54 Oct 26, 2015 5:58 AM in response to MAD0084
    Level 1 (5 points)
    Oct 26, 2015 5:58 AM in response to MAD0084

    I was having this problem as well and spent numerous hours on the phone with Apple trying to rectify it. Anyways, it is caused (or at least in my case was caused) by the fact that I was running Windows 7, but did not have Windows Service Pack 1 installed with my Windows 7. Once we installed Windows Service Pack 1 and rebooted the PC, the problem was fixed and iTunes ran perfectly fine.

     

    You can find Windows SP1 here: http://www.microsoft.com/en-us/download/details.aspx?id=5842

     

    If you have Windows 7 (64-bit) you need to download this version: windows6.1-KB976932-X64.exe

    If you are running Windows 7 (32-bit) you need to download this version: windows6.1-KB976932-X86.exe

     

    Hope that helps out.

  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Oct 26, 2015 6:03 AM in response to MAD0084
    Level 6 (8,424 points)
    Desktops
    Oct 26, 2015 6:03 AM in response to MAD0084

    Also, maybe the steps suggested in this article may help you:

    Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

  • by Skateri54,

    Skateri54 Skateri54 Oct 26, 2015 9:05 AM in response to D.Cohen
    Level 1 (5 points)
    Oct 26, 2015 9:05 AM in response to D.Cohen

    Unfortunately, the steps at that link do not correct the problem as it is a problem with missing Service Pack 1 for Windows 7.

     

    During my trouble shooting with Apple over the past few days, we went through all of them methodically with no success. The only way to fix the problem is to install Service Pack 1 for Windows 7. If this is already installed on your PC, then you may be having an entirely different issue with your iTunes.

     

    However, the APPCRASH error related to Fault Module Name: CoreAudioToolbox.dll stems entirely from not having Service Pack 1 for Windows 7 installed on your PC. Once you install Service Pack 1 you should no longer have any problems with iTunes.

  • by MAD0084,

    MAD0084 MAD0084 Nov 4, 2015 3:33 AM in response to Skateri54
    Level 1 (0 points)
    Nov 4, 2015 3:33 AM in response to Skateri54

    So how do I know if I'm using Service Pack 1 of Windows 7 ? My pc is freshly format. Windows 7 64 bit Ultimate. Thanks!

  • by Skateri54,

    Skateri54 Skateri54 Nov 4, 2015 4:54 PM in response to MAD0084
    Level 1 (5 points)
    Nov 4, 2015 4:54 PM in response to MAD0084

    In order to determine if you have Service Pack 1 you need to click the blue start button in the bottom left corner, then click Computer, than right click on the C drive and click properties. When that screen opens up, on the top it will say Windows Edition and underneath it will say Windows 7 Ultimate and it will also say Service Pack 1. If it does not say Service Pack 1 then it is not installed and you need to follow the steps I listed above to install it.