HT201668: If you can't install or update iTunes for Windows
Learn about If you can't install or update iTunes for WindowsQ: I am trying to install iTunes for the 1st time on Windows 10. Download goes thru but error occurs in install. Any idea ... I am trying to install iTunes for the 1st time on Windows 10. Download goes thru but error occurs in install. Any ideas?? more
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Helpful answers
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Oct 5, 2015 8:13 AM in response to rheathcote41203by Bill_Hubbard,Take a look at Control Panel>remove software. If iTunes is there, remove it. Then reboot. If it's not there, remove the ITunes folder from Program Files (if it exists) and reboot.
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Oct 5, 2015 9:31 AM in response to rheathcote41203by turingtest2,Try repairing then removing Apple Software Update, then try to install iTunes again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or for compatibility with QuickTime or third party software on 64-bit systems.
Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there are links to backup and recovery advice elsewhere in the user tip.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error. The logs can be several thousand lines long. If you want me to look then please post the log file to pastebin.com and put the link in a reply to the thread.
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