Alanisnotalwayshappy
Level 1 (10 points)

Q: Display sleep - awakes with mainly "green" screen

OS X 10.11 (15A284)

MBA (2014)

DVI-HDMI converter

3rd party monitor

 

When the display is re-activated after it has been asleep, the screen has a mainly green hue - as if the red channel is missing.

 

This occurs consistently whenever the computer is "awoken" from display sleep or  computer sleep since OS X 10.11 was installed.

 

This never happened with 10.9 or 10.10.

 

(And this does not occur with my iMac and external monitor).

MacBook Air, OS X El Capitan (10.11)

Posted on Oct 5, 2015 7:57 AM

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Alanisnotalwayshappy

Q: Display sleep - awakes with mainly "green" screen

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  • by joe_7399,

    joe_7399 joe_7399 Oct 5, 2015 2:54 PM in response to Alanisnotalwayshappy
    Community Specialists
    Oct 5, 2015 2:54 PM in response to Alanisnotalwayshappy

    Greetings Alanisnotalwayshappy,

     

    Thank you for being a long time Apple Support Community member and for posting this question! 

     

    I understand that when your MacBook Air wakes from sleep while using an external display, you see a green tint to the screen. To begin troubleshooting this situation, I would recommend reading over and working through the information in the following article. 

     

    Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support

     

    This article includes several steps including checking connections, resetting the system, and resetting the resolution that I would suggest working through. 

     

    Please be sure to reply and let us know if these steps here helpful or to provide further information. We are glad that you are a part of the Apple Support Communities and look forward to your continued participation!

     

    Cheers!

  • by Alanisnotalwayshappy,

    Alanisnotalwayshappy Alanisnotalwayshappy Oct 5, 2015 3:10 PM in response to joe_7399
    Level 1 (10 points)
    Oct 5, 2015 3:10 PM in response to joe_7399

    1. This began after updating to 10.11

    2. This never happened in 26 months with 10.9 and 10.10.

    3. I've checked the cables obviously - and it works after disconnecting and re-connecting - but this is forced by coming out of sleep in the first place.

     

    So, as I clarified in the first post, it is NOT a hardware issue.  It is NOT a cable issue.  It is a 10.11 issue.