Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

restore ipod 4 touch

Trying to restore, but asking to restore and update to IOS 9.0.2 and then consistently says network issue.

Windows XP

Posted on Oct 5, 2015 10:35 AM

Reply
4 replies

Oct 5, 2015 10:43 AM in response to lllaass

iPod touch 4. My daughter forgot her password and disabled it. Have gone online and said to hit home / off to and plug in to have restore box pop off, which it does. On next screen, it's "Restore and Update" or cancel. When I go to restore and update, next screen pops up with a Box for IOS 9 and a box for next. When hit next, it says error that network connection. Tried live phone call with Apple too but didn't work. Just looking to wipe out and reconnect to I Tunes since she disable it.

Oct 5, 2015 10:59 AM in response to amysow

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- For one user uninstalling/reinstalling iTunes resolved the problem

- Try on another computer/network

- Wait if it is an Apple problem

restore ipod 4 touch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.