My iPad mini had a blue screen of death and turned off. I cannot get it to turn back on or be recognized by iTunes. This occurred after updating to iOS 9. I can I fix this?

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Level 1

11 points

My iPad mini had a blue screen of death and turned off. I cannot get it to turn back on or be recognized by iTunes. This occurred after updating to iOS 9. I can I fix this?

AFter updating to iOS 9. My iPad mini started giving me the blue screen of death and turning off. The first time this happened I was able to plug it into my Mac and start a restore. The restore failed but I was able to get it to reboot afterwards. Now iTunes on my Mac won't even acknowledge the iPad mini is connected. How do I get my iPad working again?

iPad Mini, iOS 9

Posted on Oct 5, 2015 11:43 AM

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Answer 1

Ralph9430

Level 7

21,998 points

Oct 5, 2015 11:50 AM in response to Vonsolarist

Put your device in recovery mode and set it up again

Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.