ayafahd

Q: macbook pro retina keeps on restarting by itself

Please help, I bought my macbook pro almost month ago and since yesterday it's been restarting by itself, and it says (your computer restarted because of a problem) then ask me to report it but I still don't know what is wrong with it or what to do about it.

 

Macbook Pro Retina

Processor 2.7 GHz Intel core i5

Memory 8 GB 1867 MHz DDR3

Storage Capacity 87.15 GB free of 120.11 GB

iOS X El Capitan 10.11

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 5, 2015 11:49 AM

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Q: macbook pro retina keeps on restarting by itself

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  • Helpful answers

  • by Crunch15,

    Crunch15 Crunch15 Oct 5, 2015 12:00 PM in response to ayafahd
    Level 1 (29 points)
    Oct 5, 2015 12:00 PM in response to ayafahd
  • by Linc Davis,

    Linc Davis Linc Davis Oct 5, 2015 9:07 PM in response to ayafahd
    Level 10 (208,037 points)
    Applications
    Oct 5, 2015 9:07 PM in response to ayafahd

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 6, 2015 3:27 AM in response to ayafahd
    Level 9 (52,776 points)
    Mac OS X
    Oct 6, 2015 3:27 AM in response to ayafahd

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.