DebbieL9194
Level 1 (0 points)

Q: Tells me my security code is wrong. It is not. Now what

WWhen entering my credit card number in apply pay, it tells me I have entered security number wrong. I have not. Not what do I do?

Posted on Oct 5, 2015 1:53 PM

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DebbieL9194

Q: Tells me my security code is wrong. It is not. Now what

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 5, 2015 1:55 PM in response to DebbieL9194
    Level 8 (40,085 points)
    Apple Watch
    Oct 5, 2015 1:55 PM in response to DebbieL9194

    Hi Debbie

     

    Unless you are adding an American Express card, your card's security code is the last three digits that are printed on the signature strip on the back of your card. For American Express cards, it is the 4-digit code on the front of the card (top right hand corner).

  • by DebbieL9194,

    DebbieL9194 DebbieL9194 Oct 5, 2015 2:16 PM in response to DebbieL9194
    Level 1 (0 points)
    Oct 5, 2015 2:16 PM in response to DebbieL9194

    I Have entered the four digit code correctly.  It keeps telling me it's not cirrect

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 5, 2015 2:20 PM in response to DebbieL9194
    Level 8 (40,085 points)
    Apple Watch
    Oct 5, 2015 2:20 PM in response to DebbieL9194

    What type of card are you trying to add? (eg Visa, MasterCard, American Express).

  • by sberman,

    sberman sberman Oct 6, 2015 12:49 PM in response to DebbieL9194
    Level 8 (41,184 points)
    Oct 6, 2015 12:49 PM in response to DebbieL9194

    So presumably you are entering an American Express card.  As Jonathan explained, that is the only card with a four-digit security code.

     

    Assuming that is true, then are you certain you are entering the code for the current, activated version of this card?  If you are, then I suggest telephoning American Express (their phone number should be printed on the card) and verifying you are using a card with the correct security code.